Kareema D’Ambrosia

San Diego, CA ***** 912-***-**** adg0ww@r.postjobfree.com www.linkedin.com/in/kareema-d-ambros

PROFESSIONAL PROFILE

Human resources professional with a history of success in developing and implementing successful programs, processes and events to drive employee learning, development, and retention. Identified, analyzed, and executed best practices; worked collaboratively with stakeholders to recruit and retain top talent. Effective in dynamic and changing environments. Core competencies include:

Team Leadership

Process Development

Employee Relations

Talent Development

Employee Retention

Quality Assurance

KNOWLEDGE, SKILLS AND ABILITIES

Strategic Management in a High-Performance Workforce

Leading Employee Recruitment, Onboarding, Staffing & Development, and Employee Relations

Legal, Human Resource, and Regulatory Controls

Interactions of Law, Ethics, & Corporate Social Responsibility

Possesses analytical ability sufficient to work in a data-heavy environment and to identify trends in the data

Proficient in data entry, 10-key

HRIS experience (Paychex)

Microsoft Office Advanced Level Ability

Solid understanding of the administrative and legal protocols surrounding employee benefits and compensation

ADP Vantage HRIS tutorial and demonstration attendee

RELEVANT EMPLOYMENT

PEAK DENTAL MANAGEMENT SERVICES

A practice management, consulting, and servicing organization

Colorado Springs, Colorado (telecommute/remote)

Insurance Claims Professional (2018 to Present)

Created and updated employee training materials used by stateside and international employees.

Excellent internal and external customer service skills.

Part of high functioning autonomous team of insurance professionals.

Decreased overall Accounts Receivable for assigned insurances by 30%

Serves as SME for peers and leadership regarding collection procedures.

JPMORGAN CHASE

A $2.5T multinational financial corporation

Phoenix, AZ

Mortgage Loan Processor (2016 to 2019)

Closed an average of 30 loans per month with strict adherence to federal and state lending and real estate laws.

Negotiated and closed loans; managed contracts through completion.

Analyzed customer needs, recommended recommendations, and provided ongoing, high quality customer support.

Collaborated with internal and external clients to ensure complete and thorough documentation of customer financial profiles to be used to qualify loan recipients.

PEAK DENTAL MANAGEMENT SERVICES

A practice management, consulting, and servicing organization

Colorado Springs, Colorado

Insurance Claims Professional (2014-2015)

Created and updated employee training materials.

Excellent internal and external customer service skills.

Processed claims as part of two-person team for over 9 offices with an average collection rate of 97%

ASSOCIATES IN DENTAL CARE

Colorado Springs, CO

Assistant Director of Business Operations (2010 to 2013)

• Developed and implemented annual employee training and development plan for a group of 20 employees.

• Involved in handling employee relations internal disputes and workplace injury claims.

• Directly involved or led staffing planning, hiring, onboarding, and retention program.

• Collaborated with stakeholders to create an employee benefits package.

• Generated solid and strategic relationships with external staffing sources to directly hire front and back-office staff to include dentists.

• Revenue Cycle Manager responsible for an average 98% collection rate.

• Established and recommended credit collection practices.

• Prepared and analyzed financial reports.

• Collaborated with providers to reduce lost revenue due to account audit by approximately $16,000.

• Entered transactions and employee data updates within the HRIS system.

EDUCATION / CERTIFICATIONS / MEMBERSHIPS

Master of Human Resource Management, Colorado State University-Global Campus, 2020

Bachelor of Science in Business Administration, South University, 2010

Member, Society for Human Resource Management (SHRM)

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