S EN THIL A NA ND
Dubai, United Arab Emirates (+*71 50) 640 3160 firstname.lastname@example.org
INFORMATION & COMMUNICATION TECHNOLOGY MANAGEMENT SPECIALIST Accomplished and results-focused Senior level Hard Core Group Head of Information & Communication Technology Department with 21 years of excellence in IT industry with extensive experience with Core competencies in conceptualizing and delivering End to End ICT services, ERP & CRM Projects, Business Process Automations, Omni Integrations, Cloud Systems, Automation of Facility Management Services, Digitalization, Digital Branding, Call Center, VR Setups, CCTV & Turnkey Systems, Hybrid Time & Attendance System, Strategic operations management and other Critical frame works. Demonstrate comprehensive knowledge in strategizing complex and business-critical initiatives for a range of sectors, transforming digitalization, Cost Saving results, directing cross functional teams and cultivating solid relationships. Possess outstanding organizational, managerial and technical competencies. AREAS OF EXPERTISE
SAP S4Hana & Success Factor Design
Oracle EBS Design &
Microsoft D365 Finance & Operations,
Customer Engagement Design &
Sales Force Implementation &
Digital Transformation, Business
Automations, Customer Experience &
models for operations to drive on
Architectural solutions on Multi-tier
Business Applications and Seamless
ICT Design & Implementation and
Transforming Business to Digitalization
and towards paperless Smart business
Multi-platform Omni Integrations
and Using Business Intelligence
tools on solutions design and
Expert on gathering Business
Requirements, Analyzing, Designing
Solutions for Product & Vendor
Ensure Business continuity and do
change management with minimal
or zero downtime
Data and System Integration Strategy
on Corporate Business Policies
Successfully delivered projects on
specified Time & Budget
Design frameworks on Business
transformations on the implementation
of new systems and developments
Strategical plans to ensure process
owners & business owners are
completely trained to get
familiarized on the new systems &
Provide Centralized Single data Access
platform for the process owners to
ensure quick & effective business
Risk Analyzation and compliance,
Budgeting, Setting Project Time
frame, Effective Governance &
Payment Gateways, Smart System
Integrations & RPA
Interactive Kiosks for Service
Call Center Setup & Integrations Cloud Computing
Facility Management Automation Achieved Cost Savings & ROI EXECUTIVE & TECHNICAL SKILLS
Ultimate responsible on ERP, CRM & Other Business Applications implementations for the entire group organizations doing diversified business operations Creating Industry best practices Enterprise Solutions by gathering requirements from the stakeholders, process owners, analyzing the legacy systems on the capabilities and usage Assisting Business Owners to identify industry specific products using Business intelligence tools to analyze the system requirements
SAP R/3/ECC 6.0 and HANA (2.0)/S4 HANA, Financial Module, Cost Control, Project System, Production Planning, Material Management, Warehouse Management, Real Estate Management REFX, Contract Management, Human Capital Management Oracle E-Business Suite Implementation for Financials, SCM & CRM Automation & Integrations
Microsoft D365 ERP Implementation (Finance & Operations) for the Investment Office
(RAK Holding), Property Developer & Real Estate company Uniestate Properties, Construction
(Edifice) & Facility Management (Uniestate FM), modules like Finance, Procurement, Inventory Control, HCM, Payroll and Project accounting with end to end integration with CRM and collaboration system
Microsoft D365 ERP – PMS (Property Management System) - A complete suite of Property Management system which includes Sales, Lease & Customer services integrations Microsoft D365 CRM - Customer Engagement System for Sales, Marketing, Customer services, Project Services Automation, Project Management and Field Services Salesforce CRM Solutions & SAP Success factor Implementations Technical Solution architect on seamless Omni directional integrations of multi-level business applications, collaboration systems, using cloud integration apps, MS Flow, Jira, .Net stack, ALM and other tools.
Solution design, project analysis, Risk Assessments and management, Incident Management, Analyzing business requirements, Contracts evaluation and technical & Commercial analysis, Managing Solution partners / vendor, Coordinating with cross functional business process teams, technical teams, developers, solutions partners, process owners, stake holders and business owners
Proficient in all aspects of implementing Project Systems including Cost control or Budget Planning, Cost element planning, and Unit cost planning, Functional / Activity based planning, executing, delivering, training, enhancing and ROI Assist Higher Management in providing the solution architectural design to easily identify the products for the business needs in which the design is prepared by Product evaluation, setting up POC’s, using waterfall and Agile methodologies, use cases, product capabilities, advantages on futuristic usages, Security, stabilities, industry specific products, experimental use cases by competitors or by the world class industrial usage, Risks & compliance and return on investments
IP Telephony System with Call Center implementation & Integration with CRM Point of Sale (POS) system & Automation with Kiosk integration services delivery and payments
CCTV Turnkey Systems across properties with Centralization of Data backups Collaboration Systems - Production management system integrated with ERP where the complete company operations are being centralized with performance monitoring Digitalization – Digital activities like Centralized Display System, Signages, Social Media integration, lead generation, Website integrations and other Digital activities Implemented Automated Hybrid Time & Attendance for employees Smart Access Control Systems across properties for Pool, Gym & Gate barriers Integration & Automation for Loyalty Programs, Omni integrations of web, mobile apps auto Appointment scheduling, Surveys, Customer Rewards, Incentives, Lead Generation, Automated task creating, Attendance automation, Vehicle tracking & Monitoring, Automotive Fuel Re-imbursement, Customer Awarding etc. MS Navision ERP Implementation for Thermo a Premium MEP Contracting Company having work force of 25000/- + with branches at all over UAE, KSA & Qatar and company part of Union Properties Group Navision implementation for Thermo with Modules as Finance, Inventory, Central Warehouses, Sub Stores, Human Resources, Jobs, Fleet Management, QHSE & CCM
MS Navision for GMAMCO – Full automotive process operations for the Duct Manufacturing Unit with modules of Finance, Jobs, Inventory, Warehouse, HR, Sales & Manufacturing
Centralized Electronic Document Management System
Infrastructure & Datacenter setup with full inter connectivity of Multi Billion project offices like at Dubai International Airport Terminal3, Motor City, Abu Dhabi Financial Center, JBR Towers, Community villages, schools, hospitals, malls, Data center, Point to Point Wireless Networks, etc.
Implemented Disaster Recovery Project and Numerous ICT Setup PROFESSIONAL EXPOSURE
Uniestate Properties, RAK Holding & Union Investments Group, June’17 - Till Date
(Group Company entities are Edifice Middle East Construction, ICON Coffeeshop, Emirates Catering, Union Shipping, Unimarine, Perfect Property Management, Bina Real Estate, and other investment companies) Group Head of IT
Managing the Corporate ICT Systems for the group and Transform the organization to digital with Innovative Technologies and execute the complete company business operations using fully integrated & Automated ICT systems.
Implementation of Microsoft D365 ERP & CRM System with modules like Finance, Procurement, Inventory control, Project Accounting, Property Management System, Sales
& Marketing, Project Management, Field Services, Survey & incentive systems, Human Resources & Payroll System etc.
Managed E2E of SAP R/3/ECC 6.0 and HANA (2.0)/S4 HANA, Financial Module, Cost Control, Project System, Production Planning, Material Management, Warehouse Management, Real Estate Management REFX, Contract Management, Human Capital Management, Facility Management etc..
Experience in S4HANA implementation, Business consulting and Process optimizing
Experience in Analysis, Configuration, Testing and Production support in PS (Project system), PP (Production planning), MM/WM, PM, SD, FI-CO, REFX, Basis, DMS and HCM.
Knowledge in Setting & Oracle EBS Application & Implementation in the group
IT Infrastructure & Centralized IP Telephony setups with Call Centre
Implemented of Fully integrated Collaborative production system with integration of multi cloud apps for various business operations
Fully Integrated & Centralized Time & Attendance System for employees and Centralized Access Control System for Utility access properties for the Tenants / owner like Entrance, pools, Gym, Parking / Gate barriers etc.
Fully Integrated Vehicle Tracking System with Automated Fuel Re-imbursement
Digitalization – Centralized digital system for display, signages, lift branding, survey system, social media marketing, lead generation, website developments, mobile apps, live videos, broachers, flyers, mail integrations and other digital branding activities
Centralization of IT Network & Security systems, SAN / NAS Storage System, Virtualization, FortiGate Firewall Systems, Cisco Switches, Cisco Wireless Access points, Cloud storage and setups
Thermo LLC, Gmamco LLC (Union Properties LLC Group) September’05 – June’17
(Group Companies are Union Properties, ServeU LLC, Edara LLC, Union Cold Storages, FITOUT, Dubai Autodrome, Property Investment, Uptown Mirdiff, Green community etc.) IT Manager
Delivered numerous ICT Projects for the organization for 1500+ IT System Users where the company has a volume of 25,000+ Employees executing multibillion projects all over Middle East in around 35+ locations.
Achieved on delivering a Highly Secured Data Center Setup, Infrastructure setup for multibillion worth of project offices and centralized the ICT system solutions & services like virtualization, Storage Systems, Centralized Backup systems, IP Telephony, Power systems and risk assessment
End to End ERP System implementation process across businesses entities of Thermo & Gmamco
Implemented Electronic Document Management System & Online FAX Solutions
Implemented ICT projects with 10 core Datacenters & 25 small data centers, 150+ Servers and 1500+ IT systems and around 25000+ Employees connected in UAE, KSA & Qatar for Multi Billion worth projects executions site offices to name few Dubai International Airport Terminal3, Motor City Development, Abu Dhabi Masdar, Financial centers, Etisalat Data centers, Shopping malls, Hospitals, Commercial & Residential towers, Villas, etc.
Intersoft Information Systems, Abu Dhabi, UAE.
Network Engineer October ‘04 – September’05
S.S. InfoTech, Trichy, India.
System & Network Engineer October’03– August’04
Online Computer Systems, Abu Dhabi, UAE.
Systems Engineer February’02 – September’03
Hardnet IT Solutions, Trichy, India.
Service Engineer November’2000 – February’02
Alpha Systems, Trichy, India.
Customer Support Engineer December 1999 – November’2000 ACADEMIC & PROFESSIONAL DEVE L O P MENT
Master of Business Administration (MBA)
Diploma in Electronics Engineering
Microsoft Certified Systems Engineer
Cisco Certified Network Associate
Post Graduate Diploma in Computer Networking
Advanced Diploma in Computer Hardware Engineering
ITIL Foundation PMP