Sunil C

Flat ***B, Building no **, Garden City, Coimbatore India

E-mail: adg0v9@r.postjobfree.com,

Mob India: +91-770*******

Career Snapshot

Reservations / Ticketing Officer / Sales- Offering 09 years’ experience in the Airline industry and currently associated with Silk / Singapore Airlines, Coimbatore.

Awarded certificate of merit appreciation for highest contribution towards electronic ticket sales at the ticket office (FY2014-till date)

Member of the Task Force Committee in reviewing reservation / ticketing service standard levels and undertaking performance service quality checks at Coimbatore airport (regarding lounge, checking counter, boarding gate, arrivals etc.).

Group enquires handling and creating booking in group management systems for agent / pax / corporate.

Handling corporate passengers / sales call visit for every week.

Core Skills

Good knowledge of Airline Industry with exposure to 2 different Airlines

Handling of Corporate clients working out travel arrangements

Thorough knowledge of reservation systems and transactions processing – Amadeus and Galileo

Strong customer service skills, with the ability to diffuse difficult situations

Proficient in general office duties.

Knowledge of ticket office, meticulous in compiling information

Good Communication and Sales skill

Ability to plan / organize client’s travel itineraries

Work Experience

Silk Air Singapore Pte Ltd – Coimbatore, India

Sales /Reservation and ticketing officer, September 2009 onwards

Achievements

Received appreciation mail from passengers.

Responsibilities

Reporting to Team Leader and responsible for handling flight bookings.

Achievements

Received commendation letter from Passenger Revenue Accounting Manager - Singapore for detecting fraudulent tickets and helping avoid revenue loss.

Received commendation letter from General Manager India

Received the punctuality award during training undergone in Singapore

Was member of Chennai Reservations and Ticketing Department declared the best performing station, and winning the highest number of compliments for the period Sep to Oct 2004

Won the certificate of appreciation for highest contribution to electronic ticket sales for the period Jan to Mar 2012

Responsibilities

Reporting to the Head -Reservations Ticketing and monitoring /heading a team of 4 team members.

Task force committee member to monitor review reservation/ticketing standard levels at Chennai Town Office

Handling medical cases, ensuring uplift of either oxygen or stretcher for passengers requiring medical assistance, liaising with the company doctor and Singapore, ensuring uplift of medical equipment on the flight.

Support Reservations / ticketing supervisor in monitoring station performance

Taken over additional responsibilities during the absence of Head Reservations and Ticketing.

Creating group requests on Group Management systems and verifying all requests made by agents.

Monitor and reply to all emails pertaining to Reservations and ticketing complaints in a timely manner.

Provide leads to the Sales team on new business opportunities.

Actively drive Kris flyer enrollment.

Brief and train new staff in the department.

Reservation Functions

Handling of Queues, Pre and Post Flight Control functions.

Verify special handling requests by VIPS, MEDA, PPS, YP, UM, WCHR

Canceling all dead wait list 24 hours before departures, dupe segments, CIP / VIP messages wherever passenger is not eligible.

Sending group alert telex messages to Airport and providing copy to handling agent for pre-seating, pre check in, special checking counter.

Liaising with Head Office to clear wait list seats beyond Singapore and preparing flight summary on a daily basis, noting actual uplift, no show percentage, & load factor.

Track all no-show, preseat passengers using CM Airport check-in system.

Track all QPP and Gold card members for meal and seat preferences using Customer Experience Management systems.

Ticketing / Passenger Counter Functions

Service walk-in customers with all queries, rebooking/ticketing, redemption ticketing and upgrades.

Liaising with Kris Flyer Singapore for top- up miles, extension of expiring miles, and nomination of Krisflyer members using MARMS system.

Preparing cash sales summary, Issuing Electronic Tickets at passenger counter, and updating records with regard to number of electronic tickets issued.

Verify all refund submissions.

Assist Supervisor in overseeing Reservations/Ticketing unit and ensuring high standards of customer service delivery in accordance with policy and guidelines set by product and service division

Issuing PTA’s (Incoming, checking of fares prior to issuance), preparing PTA reports on a monthly basis, checking all PTA’s issued by GSA locations in South India before forwarding to Singapore.

Handling passenger with regard to reissues, lost tickets, redemption ticket issuance, issuing STPC vouchers for passenger / Agent, revalidating and reissuing tickets.

Preparing the Monthly stock and V-MPD report.

Issuing Group tickets for agents against V-MPD.

Verify and close Auto Sales and prepare daily APSR to be sent to Accounts Department when RTO is absent.

Handover cash/cheque collection with manual sales reports to Accounts.

Attend all the system cutovers for folding yq fares and AGM group bookings

Riya Travel & Tours India Pvt Ltd

Reservations / Ticketing Agent, Oct 2008 to Aug 2009

Responsibilities

Handling of walk-in passengers, reissuing, revalidating tickets both paper and Electronic.

Preparing group and agents refunds.

Issuing electronic tickets to walk-in passengers, reissue of electronic as well as manual tickets, reissue of interline electronic tickets for date change, issue of PTA for agents.

Courses Attended

Singapore Airlines / Silk Air

PBSS (Altea Reservations desktop) – May 2013

Handling Special Ticketing August 2009.

Handling Complex Fares and Rerouting November 2010.

Interline Electronic Ticketing March 2005.

Passenger Tariff - I January 2011.

Centralized new employee training programme (Reservation & Ticketing services April 2014

TCS customer service 2009 at penag Malyasia

Cargo System handling at Singapore

Fam trip to Philippines with corporate and sub agents

PSS course at Singapore 2015

AGM group system at Singapore 2016

MIS system for Sales at Singapore 2017

Soar As one 2018

Riya Tours and TRavels

Galileo / Amadeus / Abacus at Coimbatore 2008

BSP handling procedures 2008

Professional Qualifications

MS Office, SSI Chennai, 2006

Bachelor of History, Government College Chittur, 2006

Diploma in Airline and Travel Agency,Sanpo Institute of Airlines and Travel Agencies, 2007

Personal Information

Date of Birth: 27 November1985

Language skill in English, Tamil, Hindi, Malayalam

Personality Traits: Excellent communication skills ~ Achieve organization goal ~ Result Oriented.

Reference

1) MR .Nelson

+97-155******* / DNATA

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