Aditya Pundalik Shenoy

A/***, Vasant Vihar Annexe, P&T colony, Gandhi Nagar, Dombivli(E) - 421201, Maharashtra, India. Email Id: -adg0sc@r.postjobfree.com

Mobile: - +919*********

CAREER OBJECTIVE

Aim to be an associate with a progressive organization that gives me scope to update my knowledge and skills in accordance with the latest trends and be part of a team that dynamically works towards growth of the organization and gains satisfaction thereof. EXPERIENCE SUMMARY

• Experience of upto 4 year 10 months in Network infrastructure design and voice solution implementation, which includes Installation of configuration of switch, router and servers for Cisco Unified Communication.

• Installation, configuration, troubleshooting of Cisco video conferencing solutions.

• Providing technical support for Unified Communication related issues in a timely and cost efficient manner, while maintaining client SLA’s up-time. SKILL SET

• Network Protocols: TCP/IP, UDP, MGCP, SCCP, H323, SIP.

• Cisco Hardware: Cisco 2900 up to 4300 ISR G2 series routers, Switches – 2950 up to 6500 series.

• VoIP Technologies: Cisco Call Manager, Cisco Unity Connection, Cisco Unified Presence, Cisco H323,MGCP and SIP voice gateway, Jabber, VG224, RTMT, CIMC.

• Video Technologies: TMS, Conductor, Expressway C and E, SX- 20, SX- 80, IX-5000, CTS

series, TX series, MX 300, MX 700, MX 800, C20, C40, C60 video endpoints.

• Virtualization: ESXi ver 4 to 6.5

PROFESSIONAL CERTIFICATIONS

• Cisco Certified Network Associate (CCNA)

PROFESSIONAL EXPERIENCE

VELOCIS SYSTEMS PVT LIMITED.:- Dec 2019 Till Date

Working as Sr.Engineer - Collaboration.

Job Responsibilities include: -

• Providing end to end L2/L2+ level support & Managing VOIP support team for day to day operations and project implementation.

• Handling various collaboration POC deployments along with Cisco team.

• Preparing document for new Implementation and enhancement in current structure e.g. HLD, LLD

• Providing prerequisites, SOP, As-built document to the customer as per requirement.

• Configuration and troubleshooting of Call Manager, Unity Connection, IM & Presence, Conductor, Telepresence, Server, Jabber Client, Jabber Guest, Cisco TMS, VCS, MRA and B2B Deployment

• Deployment of CMS server for video conferencing

• Integration of CMS, TMS & TMS-XE for better conferencing and ease

• Deployment of active control feature on Jabber internal as well as over MRA

• Smart licensing of CUCM 12.x version.

• Integration of expressway with third party servers e.g. AVAYA Gatekeeper for H323 calling.

• Installation, Configuration & support of cisco video endpoints i.e. room kit, room kit pro, room 55/70, IX5000, DX series, SX series, MX series, etc

• Cisco voice Gateway PRI configuration

• Cisco CUBE configuration as per requirement

• Upgradation of call manager, IMP, expressway servers from 9.x version to 11.x version, 11.x version to 12.x version.

DIMENSION DATA INDIA LIMITED.:- July 2018 – Nov 2019 Working as Sr. Associate Engineer - Collaboration. Job Responsibilities include: -

• Providing end to end L2 level support & Managing VOIP support team for day to day operations and project implementation.

• Actively involved in planning and up-gradation of voice infrastructure which includes Various Collaboration elements such as Call Manager, Unity Connection, IM & Presence, Conductor, Telepresence, Server, Jabber Client, Cisco TMS, VCS, MRA and B2B Deployment

• Responsible for Incident, Problem & Change Management.

• Analyzing the Scheduled changes and Business impact being the part of Change Management.

• Configuration & troubleshooting on MGCP, H.323 and SIP protocols for phones and gateways.

• Providing Escalation support and solutions to complex VoIP issues.

• Analysis of currently deployed VoIP solution and mitigate the risk of future problems.

• Analysis of Unified Communication product reports and discussing the trends and scope of future development.

• Configuration and troubleshooting of Call Manager, Unity Connection, IM & Presence, Conductor, Telepresence, Server, Jabber Client, Jabber Guest, Cisco TMS, VCS, MRA and B2B Deployment

• Preparing document for new Implementation and enhancement in current structure e.g. HLD, LLD

• Deployment of Cisco CMS server for conferencing through various platforms.

• Cisco Expressway cluster deployment for B2B calls.

• TMS deployment on windows 2012 R2 server for scheduling the meeting.

• TMS-XE integration with Microsoft exchange server.

• Registration of various Panasonic/polycom endpoints on call manager as a third party device.

• Cisco Cube configuration on ISR routers.

Syndrome Technologies Pvt Ltd:-April 2017 to July 2018 Working as Sr. Executive- Collaboration.

Job Responsibilities include:-

Providing Remote/Onsite support for Voice /Video Infrastructure.

Manage Voice/ Video Infrastructure.

New Implementation and enhancement in current structure.

Migrating sites from Avaya to Cisco Call manger.

Implementation of Call manger, Voice gateways, Analog gateways and Cisco IP Phones.

Configurations of H323 gateway.

Providing Escalation support and solutions to complex VoIP issues.

Analysis of currently deployed VoIP solution and mitigate the risk of future problems.

Installation, Management and Monitoring of Call manger cluster.

Managing of Cisco Unified Communication Equipment such as CUCM, Unity Connection, Jabber over MRA, SRST router, voice gateways (H323), VG224.

Configuration of Voice Interfaces like FXS, FXO, T1/E1 PRI.

Troubleshooting on voice infrastructure issue.

Provide knowledge transfer to client’s operations team. Careers highlight in Syndrome Technologies:-

Implementation of Cisco products at following customer location: BNP Paribas - Mumbai

Edelweiss - Mumbai

SBI General Insurance - Mumbai

BSE - Mumbai

VXL Softwares – Mumbai

DIMENSION DATA INDIA LIMITED.:- December 2015 to Feb 2017. Worked on payroll of SEQUEL MYND SOLUTIONS PVT LTD deputed at DIMENSION DATA. Working as Trainee Engineer.

Job Responsibilities include:-

• Providing end to end L1 level support & Managing VOIP support team & Network support team for day to day operations.

• Implementing and troubleshooting experience on Cisco Nexus 5k, 3k and 2k.

• Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP, Ether channel, STP, RSTP,PVST.

• Implemented SNMP on devices to allow for network management and troubleshooting.

• Passively involved in planning and up-gradation of voice infrastructure which includes Cisco

Unified Platform products like CUCM, CUCXN, and CUPS.

• Responsible for Incident, Problem & Change Management.

• Analyzing the Scheduled changes and Business impact being the part of Change Management.

• Rolling out new VoIP sites.

• Configuration & troubleshooting on MGCP, H.323 and SIP protocols for phones and gateways.

• Configuration and troubleshooting of CUCM, CUPS, CUC..

• Installation, configuration and troubleshooting of CTS series, TX series, SX endpoints, C series endpoints.

Careers highlight in Dimension Data:-

Implementation of Cisco products at following customer location: HDFC Bank

TCL Mumbai

Welspun – Mumbai & Gujrat

Fermenta Biotech – Thane

SBI India private ltd - Mumbai

Job Responsibilities include (Apart from above):-

•Configuration of call signaling protocols H.323, MGCP and SCCP.

•Provide onsite support for unified communication devices.

•Proving Remote Support for Voice Infrastructure Customers.

•Resolving customer issues remotely.

•Perform root cause analysis in accordance with the Procedures Manual.

•Vendor coordination to resolve PSTN and Link failure.

•Attended to various field calls. (Trouble shooting calls, Installations calls and Cisco TPM calls). ACADEMIC QUALIFICATION

• Bachelor’s degree in Engineering with specialization in Electronics & Telecommunication from Smt. Indira Gandhi College of Engineering,Mumbai University in the year June 2015: 68%

• H.S.C (12th) from Maharashtra Board in year June 2011: 74%

• S.S.C. (10th) from Maharashtra Board in year June 2009: 90% PERSONAL INFORMATION

• Full Name - Aditya Pundalik Shenoy

• Date of Birth - 18th March 1994

• Marital Status - Unmarried

• Gender - Male

• Mother Tongue - Konkani

• Languages Known - English, Hindi, Konkani and Marathi

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