Manager Food Service
Resume:
LORRAH SIBANDZE
adg0qf@r.postjobfree.com
Unit 29 Robin Glen 52 Dukes Avenue Windsor East 2194
Objective
Diligent Hotel Management graduate with vast experience in promoting hotel amenities to guests and prioritizing tasks.Charismstic team player with strong leadership and analytical skills.Professional,reliable,meticulous with dynamic customer service.I seek challenging opportunities where I can fully utilize my skills for the success of the organization.
Experience
Morrells Boutique Estate
28/05/2019 - 23/09/ 2020
House Manager
•Hotel house manager tasked with recruiting,training and managing reservations,front office and house keeping departments.
•Mantaining budgets,handling guests' complaints and liaising with maintenance.
•Maximising room revenue and occupancy by reviewing status.
•Analysing rate variance and maintaining close observation of daily house count.
•Mantainining professional working relationships and keeping open lines of communication with staff,management and other departments.
•Ensuring correct cash handling procedures are followed.
•Scheduling routine inspections of all guest rooms,public areas and supervising cleaning personnel.
•Floor manager during corporate functions and weddings. Kalahari Resorts and Conventions,Poconos,USA
17/11/2017 - 17/04/2019
Front office operations management intern
•Hospitality management intern responsible for providing attentive,courteous and beyond expectations service to resort guests from time of reservation,during check-in,throughout their stay till check out while maximizing room revenue and occupancy.
•Supervise checkins,scanning and issuing room wristbands.
•Coordinate group arrivals and establish
procedures that expedite group checkins while personalizing guest stays from time of reservation until post check out .
•Assigning VIP and accessible rooms prior check in.
•Guest billing and PBX-dealing with high volume calls in a fast paced environment.
•Running room reports,increasing credit limits,automatic checkouts and soft checkins.
•Preparing and stocking retail floor,scheduling, cash up reports and inventory. Victoria Sands Boutique Hotel
16/04/2013 - 31/10/2017
Reservationist/Front of house receptionist
•Maximise room revenue by promoting hotel amenities.
•Take and confirm reservations for accomodation,conferences and transportation both online and telephonically.
•Welcoming guests,checking them in and issuing room keys.
•Determine availability on travel dates requested by guests and assign as requested.
•Manage cancellations,refunds and questions on billing.
•Invoicing and handling payments
•Attending to all early checkin and late check out requests. Golden Spear Spur
December 2009 - August 2013
Front of house manager
Education
University of South Africa
2017-2021
Bsc Consumer Science and Hospitality Management
current
Damelin
2015
Advanced Diploma in Hotel Management
NQF 6
Kusasalethu High School
2012
National senior certificate NQF 4
Skills
•Opera,Apex,PanHospitality, Nightsbridge,Resaweb and Visual one certified. •Galileo and Amadeus certified •MS Office Suite proficient •Conflict resolution •Professional emailing and telephone etiquette •Guest service oriented •Articulate,accurate and detailed •Quality Assuarance •Stock control •Food service •Room inspection and room release.
Personal Details
Date of birth : 06 May 1985
ID Number : 850**********
Nationality : South African
Reference
Amy Hart - "Morrells Boutique Estate"
General Manager
adg0qf@r.postjobfree.com
Adrianna Vasquez - "Kalahari resorts and Convention,PA,USA" Director of retail
adg0qf@r.postjobfree.com
+1-570-***-**** ext 21281
Mrs Julietta Hoffman - "Victoria Sands Boutique Hotel" Managing director/Owner
adg0qf@r.postjobfree.com
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