Josephine Thornburg

Hardworking individual looking for work in customer service and would be an

asset to any team.

*** ******** ***

Odessa,Tx 79763

adg0o8@r.postjobfree.com

EXPERIENCE

Alorica,Joplin- Bilingual Customer Service Rep

March 2020 - July 2020

● Answering phones and directing proper reaction to customer complaints

● Filing customer complaints accurately and in a timely manner to ensure proper reparations are made

● Sending vouchers to ensure adequate customer satisfaction and to ensure repeat customer attendance

● Responding to emails in a timely manner with the utmost professionalism and accuracy.

● Provided excellent customer service to all customers and staff alike

Wal-mart,Midland - Overnight Customer Service

Supervisor

July - 2016 Jan 2020

● Responsible for resetting tills and ensuring proper documentation for each register

● Responsible for ensuring the registers have change and that all working employee on said registers have adequate money for an easy shift

● Responsible for dropping tills and documenting accurately to ensure the careful handling of the stores money

● Filling the self checkouts according to standards set by the store and ensuring the self checkouts worked efficiently

● Responsible for zoning and ensuring that the front area of the store be neat and tidy

● Responsible for cleaning the front section of the store and ensuring a clean workplace

● In charge of exchanges and returns in regards to documentation and ensuring customer satisfaction

● Provided excellent customer service to all customers and staff alike

Fast Trip,Carthage - 2nd Assist Mgr

May 2015 - June 2016

● Responsible for opening and closing of the registers and properly documenting all printed material

● Preparing bank deposit slip and ensuring that all documentation aligned and was done properly and accurately

● Responsible for zoning and ensure the store’s shelves were clean SKILLS

Computer skills

Registers

Communication Skills

Flexible

Sensitive to diversity

Adaptability

LANGUAGES

English

Spanish

and full at all times

● Responsible for cleaning and ensuring a clean and sanitary place for customers to ensure repeat business

● Ensured proper lottery documentation to maintain accuracy of lottery tickets sold

● Responsible for measuring gas levels accurately to properly attain how much gas was sold for the store

● Provided excellent customer service to all customers and staff alike

Catos,Midland -2nd Assist Mgr

April 2013 - April 2015

● Responsible for opening and closing the registers and properly documenting and filing the paperwork

● Preparing bank deposit slip and ensuring that all documentation aligned and was done properly and accurately

● Responsible for ensuring the registers are ready for weekend shift for all incoming employees

● Responsible for zoning and ensuring a neat workplace for customers

● Ensuring the cleanliness of the store and responsible for cleaning assigned areas

● Responsible for freight and checking delivery to ensure that all incoming materials are tagged and placed in store neatly

● Provided excellent customer service to all customers and staff alike

EDUCATION

Stanton High School,Stanton - Diploma

Aug. 1992 - May 1996

Accounting GPA 3.65

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