Dermod R Flinn

**** ******* **, ******, ******** 60504

adg0mf@r.postjobfree.com Cell: 630-***-****

Zoom: 822-***-****

Summary of Qualifications

Over thirty years in the IT and automation / robotics industries as a project manager and lead tech providing technical support to management and customers. Worked as a consultant, writing procedures and training people in various environments at different experience levels.

Thirty years in the “Bell System” with escalation process having critical and post mortem reviews ensuring no future customer impact occurs again. Part of war room teams to develop key problem-solving solutions for customer issues or for improvement prioritization, and change development.

Analytical thinker with an emphasis on creating logical and systematic processes as living procedures. Developer of improvement plans for staff which could extend to supply chain and distribution channels.

Critical and forward thinkers with the ability to analyze plus identify failures and needed improvements in processes for efficiency. Staying on top of new industry trends and processes.

Exceptional problem-solving skills with the ability to identify areas of opportunity that improve business processes, market share and employee performance.

Creator of level appropriate step by step instructions which included hyperlinked screen shots. This was for line workers, sales team, distributor support techs, and customers.

Supported sales teams as an integral part explaining details answers for their needs. Part of sales teams handling hardware, software, services and future planning.

Numerous experiences in real estate, building design, architecture, restoration and construction. Planning, design, construction and layout/installation included data centers, office relocation included both residential and commercial. Experienced in heavy equipment and grading, trucking, agriculture and aviation.

Core Competencies

Strong Leadership Good Judgement Decisive

Flexible & Adaptable Global & National Experience Excellent Analytical Skills

Procedure Developer Living Procedure Advocate Forward Thinker

Problem Solver Decision Maker Solution Implementer

Quick Learner Improvement Developer VAR Support & Instructor

MS Project IP & Bus Industrial Protocols Routing / Switching

Cisco / Products Foundry Products DOS, Windows 311 – 10

RS Logix / Studio Step7 / TIA Portal Cisco IOS

Windows Client/Server MS Office VERITAS

Zoom CDMA/UMTS SAP/ITIL

Professional Experiences

Insurance Agent, American Income Life, - Lombard, IL 03/2020 to current

Using Zoom to assess and assist current and future planning for income protection, mortgage protection and final rest cost. Help organize a family information guide, issue accidental death and dismemberment certificate, help setup child safety mobile app and membership no-cost healthcare discount mobile app. Explain the different accidental and sickness clauses or options which provides coverage for emergency room, hospital stay and intensive care.

OTR Driver, CR England, Inc. – Salt Lake City, UT 08/2019 to 01/2020

Drove a tractor trailer for both dedicated customer routes and general assigned deliveries. Job entailed driving in all types of weather and all hours of the day within the 48 contiguous states. Drove as both a team member and solo. Followed standard DOT regulations for hours or driving, rest and weight distribution per axel.

Market Associate, Valkyrie Elite Marking, Inc. – Downers Grove, IL 09/2018 to 11/2018

Directly marketed the newest products related to energy supply, mobility, DirecTV and bundled home service packages to customers for providers. This was sold as a training path for the director position.

Market Director Trainee, Chicago Marking, Inc. – Downers Grove, IL 09/2018 to 11/2018

Directly marketed the newest products related to energy supply, mobility, DirecTV and bundled home service packages to customers for providers. This was sold as a training path for the director position.

Fulfillment Associate, Amazon – Aurora, IL 11/2017 to 09/2018

Worked the various job functions, on the outbound side in an Amazon distribution warehouse. This was making sure that the distribution goals were being accomplished and exceeded. This job was for some income locally until eye surgery had been completed.

Time filler, Not Working 05/2017 to 09/2017

Knee surgery and physical therapy

Real Estate Solutions of Aurora, LLC, - Aurora, IL 08/2016 to 05/2017

Created the business plan for the startup entity, Real Estate Solutions of Aurora, LLC. This was carefully developed to earn money by reviving the foreclosed community eyesores and making them into a charming viable home for a person or family. Experience and knowledge in all the essential fields were sought when the power team was established. This team was created over a seven-month period by carefully running through what if scenarios

Working queries from the MLS listings are running generating around one hundred foreclosed properties a month. The data is added to a spreadsheet where formulas identified the properties to look at if they meet the criteria.

Team members and functions scrutinized from the initial lead, to the staging for sale to the sale and closing. Carefully set limits were set for a go- or no-go decision to purchase. Standardized process, and materials used were set up for efficiency and cost control. Time and quick turnover were important factors to create the excellent return on investment.

Automatic queries from MLS listings provided the properties added to the spreadsheet. Formulas populated columns all aspects from the initial purchase to the 95% of market value. They also included different purchase offers and no go limits bases on it’s the value in the community and cost per square foot to restore.

Created a six- and twelve-month plan for the startup to maintain a stable short-term development period. Created an eighteen- and twenty-four-month development plan for continual growth, reinvestment and sustainable cash flow incase property sales are hitting a slow period

Technical Support Consultant, Hilscher North America, Inc. – Lisle, IL 06/2016 to 07/2016

Developed a training curriculum and instructed the current and new technical support personnel on best practices to perform their job at the highest level. This entailed current products and software plus the numerous generations of previous products which were still supported.

Created living documents, which had a logical progressive sequence of protocols, changes and requirements. The design was for easy use by type of product and its associated logic in this global manufacturing environment. This proved to have a faster and more effective training path than was anticipated by management.

Coached trainees and associates on how to use and create addition living documents for the tech support, and sales people plus those at the distributors. (VARs)

Created hands on examples making a quicker training process with longer and better lasting memories. Used basic IP and Bus communications logic as an underpinning for the examples

Coached associates on customer calls, guiding the focus on gathering essential facts for solutions to solve problems quickly. Reviewed tickets with associates, in the ticketing system plus when and how to escalate to support and developers in Germany

Senior Technical Support, Hilscher North America, Inc. – Lisle, IL 07/2012 to 05/2016

Provided support for all of North and South America, plus India for over forty different automation products and twenty different protocols. Products ranged from PC cards, stand-a-lone devices, gateways and in-bedded products. Partnered with engineers, from other companies, to help solve design problems with their OEM products. Provided the support for customers, distributors (VARs) and our sales team.

Created procedures for the VAR’s to use which would assist their sales and tech team in helping the customer who were purchasing Hilscher products. These procedures were totally inclusive, step by step, from beginning to end instructions. To further eliminate confusion links were added to the documents which display screen print of what should be seen from that step. This tremendously reduced problems and call backs by 70%.

Sole support for the two US regional sales managers in setting up the distribution network (VARs). Visited and taught classes at some of the VARs. Created demo boards, plus PC auxiliary expansion boxes which displayed up to eight additional network cards and ran all totally different protocols simultaneously.

Created four different interactive displays which demonstrate Hilscher products. Implemented displays for use at trade shows, for picture layouts in automations magazines and in You-Tube videos. Created three displays and panels for the customer and distributors locations (VARs). All of the display boards and panels demonstrated Hilscher products working with and linking other third party or vendor products. Helped customers with all of the ambiguous environments filled with a collage of different vendors’ products. Ensured that all products were communicating together to meet the customer’s needs a working process.

Created training documents with step by step instructions to assist people how to generate a Master License request forms and how to install the license upon arrival. Added links of screenshots each step making the process easily understood if needed, eliminating confusion by the distributors (VARs), customer, and the sales team.

Preformed various IT tech functions such as selecting and ordering laptops, desktops, routers, plus switches for the procurement of the North America offices. Ran CAT6 circuits, created Ethernet and Bus cables. Built five desktop PCs, which included one Pentium III with an ISA slots to simulate real customer interface. Increased sale by identifying potential customers interested in competitors’ products. Through being a sales consultant was able to bring new clientele to Hilscher.

The sole IT person who ordered the laptops, desktops, switches, routers and any OS and anti-virus software. Laid out and configured the LAN, firewall and the access point. Brought Hilscher North America from a workgroup to a Windows 2012 server domain.

IT DPA IV Consultant, Valtech Technologies - Dallas, TX 12/2009 to 06/2012

Lead tech supervised three team, of five to six DPA III’s in a 7X24X365 environment, preforming computer job scheduling, monitoring servers, and IBM OS400’s. Ensuring that VERITAS vaults jobs & SOX backups were performed. Preformed emergency recalls from Iron Mountain for server restoration and recovery

Trained the HP employees in the Philippines on how to run the weekly SOXs backup jobs in both the Naperville and Houston data centers. HP was now assuming that work along with other functions.

Monitored and ran backup procedures in VERITAS and implemented remote storage operations which were a required by the Sarbanes-Oxley Act. Ran and was part of mock disaster recovery exercises with the Texas Alcatel-Lucent data center three times a year.

Provided hands on LAN & WAN trouble shooting assistance for the Network groups. Provided hands on training for data center personnel on network switches and routers how to change ports and power up. Monitored power usage and changes plus temperature deviations to detect equipment problems. Escalated to building services if no obvious equipment failure was found.

Data Processing Associate IV, Alcatel-Lucent - Naperville, IL 09/2006 to 12/2009

Lead tech supervised three team of five to six DPA III’s in a 7X24X365 environment, preforming computer job scheduling, monitoring servers, IBM OS400’s and MVS main frame. Ensuring that VERITAS vaults jobs and SOX backups were performed and preformed emergency recalls for server restoration and recovery

Operated MVS Systems which ran all of the companies SAP accounting functions. Worked as part of the team to migrate the mainframe work to a German outsourcing company and disposed of the mainframe equipment.

Monitored and ran backup procedures in VERITAS and implemented remote storage operations which were a required by the Sarbanes-Oxley Act. Ran and was part of mock disaster recovery exercises with the Texas Alcatel-Lucent data center three times a year.

Provided hands on LAN & WAN trouble shooting assistance for the Network groups. Provided hands on training for data center personnel on network switches, routers and how to change ports Monitored power usage and changes plus temperature deviations to detect equipment problems. Escalated to building services if no obvious equipment failure was found.

Data Processing Associate IV, Lucent Technologies - Lisle, IL 07/2000 to 09/2006

Network evening tech that was responsible for the entire Lucent global network in a 7X24X365 day environment. Worked with the local phone companies around the globe including Asia, Europe, Australia, Africa, North and South America. Responsible for WAN connections including OC48 Fiddi, ATM, T3 and T1 circuits plus Ethernet ports to the LAN.

Solo person support of Lucent’s global network three to seven day a week on evenings and night tour. Responsible to work with local phone around the globe to get circuits working. Responsible to determine when escalation to Tier 3 and Tier 4. Responsible for mission critical circuits and to follow escalation procedures running the call to and with district level, director and vice president level. Responsible to notify local phone companies of our escalation and that they need to escalate on their side. This was essential post Y2K since running +80% utilized circuits

Trained the Lucent Network people in Poland who were assuming our function. Worked with engineers and local phone companies with new circuit upgrades and shutting down sties.

Provided firewall support for supply chain partnered companies with Lucent. Provided training and support for DSL and VPN users with software on their PC and with their private LAN networks.

Education

Bachelor of Science in Technical Management Graduation 2012

DeVry University - Naperville, IL GPA: 3.82/4.0

Other Schooling

Attended Rensselaer Polytechnic Institute - Troy, NY

Major – Chemistry – 3 years

20 hours of requires Illinois state insurance classes to take state license test

Attended Keller Graduate School of Management

48 credits toward MBA

Certifications / Certificates:

CCNA – Cisco Certified Network Associate

CCSP – Cisco Certified Security Professional

CompTIA Network+ Certified Professional

CompTIA Security+ Certified Professional

CDL Class A

Illinois Life, Accident & Health Insurance License

Affiliations or Other Relevant Experience

Boy Scouts of America, Aurora, Illinois - 20110- 2014

Contact this candidate