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Pharmacy Customer Service

Location:
Jersey City, NJ
Posted:
October 15, 2020

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Resume:

Nancy Ekladious

Jamesburg, NJ adg0it@r.postjobfree.com

201-***-**** linkedin.com/in/nancy-ekladious-028343102 PHARMACIST

Accomplished Pharmacist with a demonstrated history of working in the pharmaceutical industry, enhancing the efficiency of healthcare organizations and client health. Possesses strong problem-solving and organizational skills, as well as excellent written, verbal, and interpersonal communications skills. Core competencies include:

● Pharmacy Administration and Operations ● Sterile Intravenous Admixture Solutions

● Quality Assurance / Quality Verification ● Customer Service / Customer Experience

● Regulatory Compliance ● Clean Room and Equipment Maintenance

● Inventory Control and Management ● Patient Education and Training TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint), Outlook, IntercomPlus, IPS, PK Software, Life File EXPERIENCE

PharMEDium, Dayton, NJ 01/2016 – 04/2020

Staff Pharmacist

Supervise Pharmacy Technicians’ preparation of sterile intravenous admixture solutions.

• Procure and ship pain management admixtures in conformance with standard operating procedures, FDA, and DEA regulations.

• Support and enforce company policies and practices, including Environmental, Health and Safety (EHS) and Good Management Practices (GMP), serving as the facility’s EHS representative.

• Assist in the development and enforcement of quality policies.

• Perform quality checks and verifications during compounding process.

• Support customer service by responding to hospital pharmacists’ technical and product- related inquiries.

• Write incident reports, exception reports, and SOP change requests as required.

• Support the Documentation Center by reviewing batch records and documentation.

• Review the correctness and the appropriateness of written medical information for drugs, ensuring documentation meets requirements of the pharmaceutical industry.

• Supervise the maintenance of the compounding room environment by conforming to standard operating procedures.

• Oversee the cleaning, sanitization, and monitoring of the laminar air flow hoods and the clean room environment, utilizing standard operating procedures.

• Evaluate labeling of final products before packaging.

• Determine the acceptability of data and references used to support promotional claims. Innovo Specialty Compounding Solutions, East Brunswick, NJ 01/2014 – 01/2016 Pharmacist in Charge

Assisted the Director of Pharmacy Operations, optimizing the provision of pharmacy services to meet patient and provider needs.

• Ensured facility was current on all regulatory issues and standards of practice for pharmaceutical compounding.

• Evaluated workflow on a daily basis to improve team satisfaction and work efficiency. Nancy Ekladious adg0it@r.postjobfree.com Page 2

• Developed master formulary records (MFR), compounding formulas, and standard operating procedures (SOP).

• Maintained working knowledge of USP-795, USP-800, OSHA and SOP, GCP, GMP, GDP in all aspects of pharmacy operations according to PCAB accreditation.

• Ensured quality control on all compounded medication by overseeing a team of compounding technicians and problem-solving processes.

• Evaluated the final product, packaging, labeling, storage, and shipping, in accordance with State Board of Pharmacy rules and regulations.

• Provided consultation services to patients.

• Trained technicians on handling compounding machines, new products, calculations, laws, and SOPs.

• Compounded complex creams, gels, ointments, suppositories, lozenges, solutions, capsules, and hormone replacement products (oral, topical, vaginal, sublingual, and buccal).

• Ensured the maintenance, sanitation, and organization of clean room and related equipment according to policies and procedures.

• Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.

Walgreens, Bayonne, NJ 01/2014 – 12/2019

Pharmacist

Managed staff in filling over 2,100 prescriptions weekly, providing excellent customer service.

• Consulted with physicians and patients regarding medication dosages, drug interactions, disease management, and side effects of both prescription and OTC medications.

• Compounded and dispensed prescriptions and maintained accurate records, adhering to state and federal rules.

• Interacted with insurance providers concerning billing and reimbursement issues.

• Administered vaccinations such as Influenza, Pneumovax, Tdap, MMR, and Shingles vaccines.

• Performed daily and monthly inventory on both narcotic and nonnarcotic prescriptions. EDUCATION

Bachelor of Pharmacy – Pharmaceutical Sciences, Alexandria University, Egypt CERTIFICATIONS

Certified Immunizing Pharmacist

First Aid / CPR Certified

LICENSES

PharmD Licensed in New Jersey, Idaho, and Arkansas LANGUAGES

English, Arabic, French



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