Accomplished Director with *0 years of healthcare experience who proudly maintains a highly productive, efficient and quality-driven environment at all times . A well-trained professional with excellent interpersonal communication skills and organizational savvy skilled at communicating, organizing and solving problems in healthcare operations .
BACHELOR OF SCIENCE
COMMUNITY HEALTH EDUCATION
College of CUNY
Magna Cum Laude
Senior Award for Excellence
Emphasis in Behavior Modification
Community Health coursework
January, 2016 - Present
DIRECTOR HEALTHCARE PARTNERS, IPA/MSO
Organizes the department in accordance with administrative guidelines by strategically developing departmental goals, objectives, standards of performance and policies and procedures.
Leads and directs all activities of Member Engagement and Advocacy Department; introduced, negotiated and implemented new projects to expand scope of engagement.
Strategic planning in collaboration with other departments, key stakeholders providers and other organizations, in addition to interpretting the agency's functions and services.
Manages program development for diverse population of more than 60,000 members which consist of disease prevention programs, memeber retention programs and event, health and wellness activities and social events.
Routinely conducts staff trainings, weekly scheduling, annual job performance evaluations, recruitment efforts and onboarding of all new employees.
Establishes and oversees implementation of an effective budgeting and accounting system that improved efficiency and reduced costs by roughly 20%.
Reviews customer surveys to prioritize areas of improvement, by assisting in resolving and satisfying client requests and internal operational issues.
VALLEY STREAM, NY
January, 2009- January, 2016
WELLNESS AND HEALTH EDUCATION MANAGER HEALTHCARE PARTNERS, IPA
Developed and presented health promotion and disease prevention lectures (12 lectures monthly).
Health education lectures were presented at health fairs and expos throughout the service area.
Implementation of wellness activities including Yoga for seniors.
Created content for the HealthCare Partners Senior Lifestyles newsletter.
Co-sponsorship of programs with community partners related to health and wellness.
Supervision of off-site Member Retention Specialist.
Assist IT with redesign of the MDS practice management system.
January, 2008- January, 2009
SPECIAL ACCOUNTS MANAGER/ HEALTH EDUCATOR HEALTHCARE PARTNERS, IPA
Developed and implemented provider marketing strategies.
Represented and interpreted departmental functions to the contracted health insurance.
companies, Medicare marketing and sales departments.
Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs by roughly 10%.
Continually maintained and improved the company's reputation and positive image in the markets served by Medical Healthcare Providers.
Effective Staff Coach
Planning and Development
Strong Presentation Skills
Quality Improvement Competency
Business Plan Development
January, 1995 - December, 2005
ADMINISTRATOR QUEENS-LONG ISLAND MEDICAL GROUP
January, 2007- January, 2008
DIRECTOR OF SALES AND ENROLLMENT HEALTHCARE PARTNERS, IPA
Skillfully developed departmental goals, objectives, standards of performance and policies and procedures.
Trained and provided direct supervision to the Medicare Sales team.
Developed and implemented sales strategy and territory assignments.
Led community and public relationship building which included the 1199 Retired Members Division and various networking organizations that served the senior market.
Developed sales commission schedules.
Educated staff on state and federal statutes, rules and regulations governing marketing, sales and enrollment in MA plans.
Strategically planned methods to achieve operational goals and targets.
Identified process improvements in the day-to-day functioning of the department.
Closely collaborated with team to make necessary improvements and satisfy members needs.
Confirmed accurate completion of forms/reports for tracking sales and enrollment.
Created and maintained computerized record management systems to record and process data and generate reports.
SANDRA MITCHELL, RN
VP, Medical Management
HealthCare Partners, MSO
Executive VP, Administration
HealthCare Partners, MSO
AMERİCAN PUBLİC HEALTH ASSOCIATION
NATİONAL COMMISSION OF HEALTH EDUCATİON CREDENTİALİNG
NEW YORK STATE PUBLIC HEALTH ASSOCİATİON
SOCIETY FOR PUBLIC HEALTH EDUCATION
NATIONAL WELLNESS INSTITUTE
CERTIFIED HEALTH EDUCATION SPECIALIST
CERTIFIED WORKSITE WELLNESS SPECIALIST
January, 2006 - December, 2006
COMMUNITY/ PROVIDER HEALTH EDUCATION SPECIALIST HEALTHNET
Mount Sinai Health System
RVP, Medicare Distribution