MARIA PAULA HERNANDEZ CHAPARRO

*** ******* ******, *******, **, Canada M4S 0B5

647-***-**** adg0g2@r.postjobfree.com

PROFILE SKILLS

Recommend appropriate items and direct or lead customer to selections in order to satisfy their needs and meet their expectations.

Maintain in-stock and presentable condition assigned areas.

Communication skills in English, Spanish, Portuguese, and French (Beginner-Intermediate).

Appropriate perform customer service.

Problem solving.

Affective communication.

Oratory and comedy public speaking.

EDUCATION

International Business & Business Administration 2017 – 2020

Seneca College, Toronto, ON

Gained knowledge in Business terms, Marketing and Promotional development and different types of marketing mix models in order to satisfy the need of the customer.

Valued expertise and knowledge to help customers and their expectations trough intensive courses of Customer Service and logistics chain.

Developed knowledge of organizational behavior, cultural environment of companies, and communications skills with the customer and co-workers.

WORK EXPERIENCE

Server Associate and Dining Room Management Sept 2017 – January 2018

Maiz Restaurant, Toronto, ON

Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.

Valued experience managing the serving team, through motivational work, developing team work values in all servers at the restaurant.

Sales Associate and Brand Representative July 2018 – January 2019

The Body Shop, Toronto, ON

Knowledge about beauty products, and provide a high-quality customer service.

Appropriate communication to the customer, and teamwork.

Held accountable for day to day transactions.

Hostess, Take Out Coordinator Aug 2019 – March 2020

Pickle Barrel, Toronto, ON

Customer service, accurate knowledge of restaurant products.

Control and manage problems with customers, providing appropriate communication and providing solutions.

Cashier handling, money handling, monetary transaction, and daily inventory cashier and products.

General Manager March 2020 – Present

El Venezolano, Toronto, ON

Coordinate kitchen and dining room providing an appropriate interpersonal communication between the employers.

Provide and learning knowledge about finances and running payroll. Keeping updates about the new regulation assigned by the government due to current situation and follow them properly.

Manage marketing and social media to call customers attention; engage the customers respecting our main key that is “Satisfy customer’s needs”.

CEO Sept 2020 – Present

Arepatite, Toronto, ON

VOLUNTEER EXPERIENCE

English Tour Guide 2016

Comuna 13 Graffiti tour, Medellin, Colombia

Responsible of providing information of the art exhibit.

Effectively communicating about Medellin’s sensitive history.

Responsible for creating comfortable and approachable environment for the tourists.

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