MD ZIAUL KARIM

Phone: ***- ***-**** E-mail: adg0f0@r.postjobfree.com

Summary

Performance-focused quality assurance test professional seeking a position as a Quality Assurance Analyst, utilizing over Six (6+) years of experience on full software development life cycle (SDLC) and software testing life cycle (STLC). Successful career history with diversified skills in manual and automated testing of client/server and web-based applications. Extensive background of executing test cases and driving defect resolution.

Key Areas of Expertise

Manual Testing Automation Testing Black Box Testing SDLC STLC Agile (Scrum/Kanban) Waterfall Iterative Test Plan Test Case RTM Log Defect Requirement Analysis Impact Analysis Functional, Smoke, Integration, Regression, Ad-Hoc, Back End, End to End Testing User Acceptance Testing (UAT) Jira Test Rail Zephyr Confluence Azure DevOps HP Application Life cycle Management(ALM) HP UFT/QTP VB Script Descriptive Programing SQL Oracle Postman API Sales Force (Classic and Lightening) Mobile testing.

Educational History

Bachelor’s in computer science

World University of Bangladesh: 2004

Relevant Testing Experience

Experience in all phases of the Software Testing Life Cycle (STLC) and good exposure to Software Development Life Cycle (SDLC) and various methodologies like Waterfall, Agile (Scrum/Kanban), Iterative.

Participated in requirements analysis, reviews and working sessions to understand the requirements & Design.

Extensive experience in various phases of testing: Functional, Smoke, Regression, Integration, Black box, System, End to End, Exploratory, Usability, User Acceptance (UAT) to test specific functions and testing entire application.

Participated in various meeting like Daily Scrum, Sprint planning, Retrospective, Demo and Release meeting.

Worked with features, user stories, tasks and participated in test estimation planning session, impact analysis.

Extensive experience in creating several types of documents: Test Plan, Test Scenario, Test Case, Test Script, Test Matrix and Requirement Traceability Matrix (RTM) for software applications in multiple projects.

Expertise in various tools- HP-ALM, JIRA, Test Rail, Azure DevOps, Zephyr for bug reporting and defect tracking.

Hands on experience with HP’s test suite – UFT/Quick Test Professional (UFT) and Quality Center/ALM.

Plan Design Build and Maintain Test Automation Frameworks (Data-Driven, Keyword, Hybrid).

Expert on HP QTP Automation using VB Script and Descriptive Programming and executing automated Test Scripts, Tracking Defects and interacted with the development team in correcting the defects.

Have strong knowledge of SQL, developing database queries for Back-end Testing, In-depth knowledge of Oracle and SQL Server, resolved database performance issues and perform queries.

Performed UAT along with functional scenarios to give the final sign off on behalf of business/ stakeholders.

Good knowledge in Web service testing using Postman with Request and Response to validate API Integration.

Good knowledge in Sales Force for sales cloud, service cloud and marketing cloud technology. As a manual tester in salesforce technology, run tests as real user profiles. Prepare and validate reports functionality.

Good experience on testing Mobile apps IOS and Android.

Relevant Career Experience

Software QA Analyst

05/2018-Current

New York Community Bank (NYCB), NY

Responsibilities:

Periodically join in the sprint and release planning for user stories, time estimations and derived the QA tasks.

Communicate with the technical team and product owner to understand about the application functionality.

Coordinate with the QA Lead, Clients, Developers and other QA staffs in order to complete the task on time and to ensure the requirements are met.

Follow Agile methodology, participated in daily SCRUM meetings and testing each SPRINT deliverables.

Analyze of user story according with the Acceptance criteria as a part of STLC process.

Write test scenarios and test cases based on user stories, change requests and functional design documents.

Responsible for the Web based testing including GUI Testing, Smoke Testing, Black box testing, Regression Testing, Integration Testing, System Testing, Performance Testing, Stress Testing, Functional Testing, Exploratory Testing, UX/UI Testing, Usability Testing, Backend Testing and User Acceptance Testing.

Heavily worked with test management tool JIRA and Log defects and tracked them in Test Rail for bug reporting and defect tracking.

Creating various reports and documenting them by using Confluence.

Actively worked on Accessibility Testing using both Section 508 (government requirement) and WCAG 2.0 Level AA (private sector) using JAWS.

Extensively Used Azure DevOps for Test and defect Management and update execution result in test plan suite.

Collect and analyzed test results and compared them against the target metrics to determine the pass/fail.

Conduct backend testing using SQL queries to validate data for database and used SQL queries for retrieving data from Oracle database for executing user specific test cases.

Tested all sort of electron desktop apps with connectivity and testing of all sorts of scanners and printers etc.

Perform UAT testing to design test cases, test execution and bug tracking and manage requirements.

Maintain full test coverage by executing number of test cases along with test scenarios to make sure every area of the functionality tested properly with my onshore and off shore teams.

Time to time tested Sales Force Marketing cloud for business and test email studio for journey and content builder.

Perform Web Services/ 3rd party integration testing with Postman API tool using various request and response code.

Regularly join defect status call and helped team to mitigate issue at hand.

Responsible for Daily/Weekly Status reports showing the progress of the testing effort and task.

Software QA Tester

07/2016-04/2018

Century 21, New York, NY

Responsibilities:

Involved in all phases of Software Development Lifecycle SDLC, Test Life Cycle and Defect life Cycle, Business requirement analyzing in both Agile SCRUM and Kanban development environments.

Extensively involved in analyzing the User Stories and Design specifications documents to ensure that the system met all the technical and business requirements also involved in sprint test estimation.

Followed Agile Scrum and Kanban methodology and attended various meeting such as Release Planning, Sprint Planning, Daily Scrum, Demo and Retrospective meeting with the scrum team.

Developed detailed Test plan based on software requirements specifications and updated RTM document.

Wrote & executed Test cases for each functionality based on the product functional specifications.

Design all manual test cases step by step into HP Application Life Cycle Management (ALM) test plan section.

Wrote SQL queries in MS SQL Server RDBMS to verify the data with Back-End to maintain Data Consistency, Integrity and Accuracy

Attended Release, Sprint planning, Daily Stand-up, Peer Review, and Defect Report meetings periodically.

Mapped test cases back to the functional requirements for ensuring all the requirements are been included through the RTM.

Actively worked on SF- Sales and Service cloud for establish better service and to obtain customer satisfaction.

Heavily work on Automation Testing using UFT /Quick Test Professional QTP in development, maintenance, and execution of automation scripts, creation of automation framework Data Driven, Keyword Driven, Hybrid using VB Scripting and Descriptive Programming.

Write variety of QTP scripts including HTML Document Object Model (DOM), dynamic parameterization using Data Tables and Database Tables, Excel and File System Objects to handle excel and text files and descriptive programming.

Test request and response JSON based web services interfaces using Postman API.

Develop and maintain custom library, error handling, recovery scenarios, reporting methods, descriptive programming and repository management using QTP/UFT for Automation framework.

Junior QA Tester

01/2014-06/2016

Sprint, Reston, VA

Responsibilities:

Prepared detail test plans and test scripts for different scenarios by analyzing functional documents, visual design documents, content metrics and use cases to cover the user acceptance criteria.

Responsible for writing and execution of positive, negative for functional test cases to cover overall quality assurance using Test management tool HP Quality Center (QC) for each release.

Actively worked on provisioning system to process of preparing and equipping network to new service.

Manages provisioning by given user access to data repositories or grant authorization.

Performed initial manual testing of the application as part of smoke testing.

Responsible for Black Box, functional testing, smoke testing, exploratory testing, Regression testing, integration testing and User Acceptance Testing (UAT) on various releases.

Planned and executed of backend testing. Designed simple to complex SQL queries with various joining to retrieve data for database testing

Extensively used HP-ALM for test and defect management, requirement for test coverage and perform various kinds of testing manually and update execution result in Test Lab section.

Regularly interacted with core developers to assure that all the defects are addressed in time.

Mapped test plan back to functional requirements for ensuring all the requirements are being included in the test cases.

Participated in all the meetings related to Sprint planning, daily stand up meetings, retro, poker planning, story review meetings and discussed the issues arising out of test execution.

Performed Mobile testing using real device and Emulator

Hands on experience on Test complete to test mobile native apps and bug tracking and reporting.

Technical Project Environments:

Languages and GUI

HTML, .NET, Java, J2EE, JCL, CSS, SQL, Linux, Unix Shell

Operating Systems

MS Windows 98/95/2000/XP/7/10, iOS

Manual Testing tools

Jira, TestRail, Azure DevOps, Zephyr, Confluence, HP Quality Center (QC), HP Application Lifecycle Management (ALM), Version One

Automation tools

HP Quick Test Professional (QTP), HP Unified Functional Testing (UFT)

Application server

WebSphere, Tomcat, JBOSS

Utility

Postman API, Chrome REST Client, MS Office Suite, SQL Developer, WinSCP, PuTTY, SFDC

Browser

Internet Explorer, Google Chrome, Mozilla Firefox, Safari.

Web Technology

XML, HTTP, TCP/IP

Database

Oracle, MS SQL Server, MS Access, TOAD

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