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Manager Program

Florence, KY
October 15, 2020

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Raymond L. Hicks, PMP

**** ********** **** **********, ** 41005 859-***-****

Senior Program and Project Manager

Process-Driven, entrepreneurial, and innovative business operations leader possessing >18 years and >20,000 hours of program/project management experience. Recognized for cross-functional leadership capabilities bringing together quality, manufacturing, technical, and service staff to achieve innovative projects that drive efficiency and elevate profitability. Established thought leader in R&D project management, elected to serve as key opinion leader in the ZigBee Alliance. Kroger contracted me to UK office of B.E.I.S. to lead an international team of 15 engineers to develop and define the ZigBee smart meter protocol currently used by the UK public utility. Allowing the utility to reach an additional 21 million homes. This program was made up of three distinct projects and meetings were held across three continents.

Leadership, Operations Planning Project & Program Management Enterprise Infrastructure International Vendor Management

Supply Chain Cross-Functional Leadership Global Collaboration Fiscal Accountability R&D Commercialization

Employment Summary

Telaid Industries – Niantic, CT- (2017 – 2018)

Summary; Built and managed a team of 5 PMs and 2 PCs completing security camera and infrastructure innovation projects nationally for The Home Depot/The Kroger Co. The PMs worked with Field engineers to complete multiple stores nightly.

Program Manager Logistics - The Home Depot/The Kroger Co. (2017 – 2018)

Teams completed multiple national rollouts achieving 35% profitability

Served as Telaid representative to LPRC, Loss Prevention Research Council

Served as Logistics Innovation SME in Telaid booth at 6 trade shows.

The Kroger Co. – Cincinnati, OH (1998 – 2017)

Summary: Delivered innovation and infrastructure projects deployed within retail environments through strong project management, collaborative relationship building, and cross-functional team leadership.

R&D Infrastructure Project Manager (2010 – 2017) Enterprise Infrastructure Project Manager (1998 – 2010)

Special Projects

The Kroger Co.’s Representative Secretary Pro Foundation Work Group

Serve as liaison between The Kroger Co and the ZigBee Alliance

Elected Secretary Pro Foundation group 5 terms

Selected to serve on 4 different task groups

Completed the ZigBee Alliance’s Retail Standard specific to the retail environment.

Supported the global launch of ZigBee 3.0, which combines all profiles.

Achieved 5 ZigBee-certified products for The Kroger Co. since 2012.

Attended global ZigBee events, and bolster relationships between all 400 of the Alliance’s members.

Extensive International and Domestic travel experience.

Selected Innovation Projects for The Kroger Co.

Increase Automation Standardize Store Experience Optimize Workflow Improve Quality

Established and manage the company’s first Innovation Center (2012 – Present): Built and managed a $2MM, state-of-the-art innovation center used internally to innovate new products, test products from global vendors, and deliver team training for both internal and external partners.

Cooler / Freezer Fast Alert project (2012 – Present): Installed automated temperature tracking and fault notification tags designed by Kroger R&D, leveraging ZigBee Protocol for interface connectivity. Rolled out a 16-store proof of concept that generated $8K savings (by alerting owners to refrigeration malfunctions) within the first two weeks. Currently 3-year rollout to 2,600 stores nationwide.

LED lighting / facilities automation (2014 – Present): Current projects focus on improving store automation, including automated lighting. Managed vendor selection, ZigBee connectivity, and hosted senior management to innovation center to showcase options.

Production planning (2012 – 2013): Managed automation project to improve meat cutting production. Leveraged expertise of Operations Research Team to develop an algorithm, schedule, and software to maintain adequate stock in the meat department. Installed in 47 stores as proof of concept, and leading enterprise-wide rollout.

Improved distribution network accountability (2002 – 2007): Identified and remediated $18MM annual inventory outages. Gained buy in for a $25MM / 5-year remediation project rolled out across 23 distribution centers. Recovered $8MM in Year 1, $15MM by Year 2, and $17MM (94%) every year since.

Launched the first voice pick application for distribution centers (2000): Managed roll out of voice pick application across 18 distribution centers, which improved workflow with sufficient ROI to facilitate other software and hardware upgrades.

Entrusted to plan and lead field implementation for both prototype (proof of concept) and commercial launches with minimal disruption to retail operations.

Recognized relationship builder with the ability to bring together cross-functional technical teams across manufacturing, distribution, system architects, among others.

Achieved >$1.2MM savings in 3 years by partnering with vendors to reduce hardware and peripheral costs. Adept at leveraging external resources to accomplish R&D projects, including international vendors.

Participate in purchasing and capital funding planning for R&D, ensuring approvals from senior management and the Board to continue to deliver innovation.

Participate in international trade shows to showcase The Kroger Co.’s innovation.

Early Career

System Configuration and Installation Technician, FASCOR

Programmer, Great American Insurance Company

National Operations Manager, Queen City Home Health Care

E6 Staff Sergeant, 101st Airborne, U.S. Army

Education, Certifications, and Professional Associations

A.A.S., Computer Science, Southern Ohio College, Villa Hills, KY

Certifications: PMP Certified, PMI Institute, 2006 Six Sigma Yellow Belt

Professional Associations: Member & Secretary, Pro Foundation Group, ZigBee Alliance, 2007 – Present; Member, Project Management Institute, 2006 – Present; Member, PMI Southern Ohio Chapter, 2006 – Present

Additional Training: Advanced Leadership Training, Academy of Advanced Leadership

IEEE Memberships: Communications society, Computer Society, Robotics and Automation Society, Biometrics council

United States Patent 9,774,134, Modular Shelving Systems, Magnetic Electrical Conductor Assemblies

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