BERNADETTE DIEGO

POSITION

Office Administrator

AVAILABILITY

Immediately Available.

VISA STATUS

Tourist Visa expiring on 15/10/2020

CONTACT

PHONE: +971-**-*******

ADDRESS: Dubai, U.A.E.

EMAIL: adg0d1@r.postjobfree.com

PERSONAL INFORMATION

NATIONALITY: Filipino

GENDER: Female

MARITAL STATUS: Single

BIRTHDATE: May 28, 1986

EDUCATION

GRADUATE:

BACHELOR OF SCIENCE IN NURSING

La Consolacion College Manila

Mendiola, Manila Philippines

June 2003 – March 2007

WORK EXPERIENCES

STREETSCAPE INTERNATIONAL LLC – Dubai U.A.E.

Projects and Sales Administrator

January 2016 – March 2020

• Sitting as Receptionist in the office serves visitors by greeting, welcoming, directing them appropriately, maintaining security and telecommunication system.

• In-charge of sending and receiving correspondence, couriers, packages, deliveries etc.

• Netsuite Oracle / CRM Administrator for sales and project updates and data entry.

• Preparation of budgets and quotations for project inquiries.

• Tender documents preparation for submittals.

• Collecting data for reports and develop presentations to details projects to potential clients. i.e. Material Submittals and Pre- qualifications approvals.

• Assist on processing orders, monitor the progress in the operations and creates project management program.

• Receiving couriers and direct contact for logistics to monitor deliveries whether import, export, and local deliveries.

• Track delivery orders for key clients, using clear destination to ensure smooth planned delivery and maintain 100% order completion rate.

• Preparing documents such as LPOs, Delivery Notes, Receipts, Quotations, Invoices, and provides assistance in bookkeeping.

• Processing vendor registration to any UAE government portals.

• Executives Appointment Setting, travel booking arrangements and preparing documents for visa processing inside and outside UAE.

• Minutes of Meeting taking

• Provide comprehensive secretarial support for the Executive office mainly to the General Manager and Finance Manager.

• Performs other ad hoc task given.

SENJAB INSULATION AND BUILDING MAINTENANCE – Dubai U.A.E. Office Administrator / HR Officer

July 2015 – December 2015

• Responsible for the main support to the entire organization predominantly to the General Manager and other top management that includes appointment setting, handling correspondence, arranging business trips etc.

• Attends meeting and keep minutes when necessary.

• Receiving phone calls and redirecting them when appropriate.

• Handling confidential documents ensuring it remain secured.

• Maintain electronic and paper records ensuring documents are organized and easily accessible.

• Monitor office supplies and negotiate terms with the suppliers to ensure the most cost-effective orders.

• Providing support to the HR Manager including recruitment, staffing, orientation, training, and development.

• Actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring process.

• Assist in performance management processes.

• Assisting the PRO for application of visa processing, renewal of company licenses and other certificates.

• Payroll Preparation and WPS Processing.

• Maintaining employee records such as attendance, passport, SUMMARY

Versatile Receptionist, Administrator, Secretary

and Coordinator with more than 10 years

wealthy experience from Philippines to UAE on

working protocols in related to Medical Claims

Processing, Clerical, Customer Service,

Document Control etc. Trained to work under

pressure and collaborate with a team.

Successful record of fielding phone call,

providing information to clients and provides

organization high-level of back office support

and office management.

SKILLS

• Customer Service

• Excellent English / Communication

Skills with IELTS report

• Attention to Details

• Problem – Solving Skills

• Multitasking

• Excellent Filing Management

• MS Office

• Basic MS Project Management

• Clerical

• Document Control

• Basic Payroll and WPS

• Tender Documentations

• Data Entry

• Human Resource

• Executive assistance

• Appointment Settings

• Secretarial works

• Shipping or Logistics Coordination

• Back Office Reports

• Multichannel correspondence

• Medical Claims Processing

• Data Archiving

• Minutes of Meeting

• Budgets and Costings preparation

• Medical Terminologies

• Medical Claims Processing

• ICD / CPT CODES

• CRM/System Administration

CHARACTER REFERENCE

Available upon request.

visa, and any other data according to policy and legal requirements.

• Prepare and coordinates any functions pertaining to employment, compensation, labor negotiations and employee relations.

• Processing online vendor registration to any UAE government portals.

• Document Control on Tenders and collating commercial and technical submittals.

HIGHLANDS LANDSCAPING AND GOLF – Dubai U.A.E.

Office Administrator / HR Officer

April 2014 – May 2015

• Responsible for the main support to the entire organization predominantly to the General Manager and other top management that includes appointment setting, handling correspondence, arranging business trips etc.

• Attends meeting and keep minutes when necessary.

• Receiving phone calls and redirecting them when appropriate.

• Handling confidential documents ensuring it remain secured.

• Maintain electronic and paper records ensuring documents are organized and easily accessible.

• Monitor office supplies and negotiate terms with the suppliers to ensure the most cost-effective orders.

• Providing support to the HR Manager including recruitment, staffing, orientation, training, and development.

• Actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring process.

• Assist in performance management processes.

• Maintaining employee records such as attendance, passport, visa, and any other data according to policy and legal requirements.

• Assisting the PRO for application of visa processing, renewal of company licenses and other certificates.

• Payroll Preparation and WPS Processing.

• Addressing employee matters and organizing work activities.

• Prepare and coordinates any functions pertaining to employment, compensation, labor negotiations and employee relations.

• Processing online vendor registration to any UAE government portals.

• Document Control on Tenders and collating commercial and technical submittals

GERMAN HEALTH CONSULT FZE – Dubai U.A.E.

Medical Claims Clerk

March 2009 – December 2010

• Provides first level of support on system issues or concerns receiving over telephone calls / emails from client.

• Claims receiving or verifier by managing the quality of medical records (electronic health information).

• Claims preparation from forms / paperworks to digital archive.

• Checking all the received elements in relation with customer rejects to find out if missing justification element request element to customer if any. Send required reminders until missing document is obtained.

• Inspection or validation of the forms and all information.

• Data Entry / Claim Registration.

• Validation of all information on the medical claim forms.

• Billing, Approvals for DHA portals / systems.

• Obtaining pre-approvals from Insurance companies for diagnosis and procedures.

• Adheres the information governance principles and practices of the regulator and the organisation.

• Any clerical and ad hoc task.

ONE WORLD CONNECTIONS INC – Philippines

Call Center Agent / Customer Service Representative Jul 2013 – Mar 2014

• Managed US and Australian outsource accounts:

• Provides first line of support to the clients.

• Accurately captures client information.

• Create and maintains service supports.

• Email and Voice support for the conference registration of VPs,

• Director and Managers of big companies all throughout US.

• Doing end-of-the-day report for support to the Supervisors and

• Managers.

• Appointment setting for technicians to service fire equipment for regular testing and for trainers to conduct fire emergency management training programs and emergency drills throughout Australia.

• Invoicing, billing, and collection; purchasing order of fire equipment.

EXIGO PROCESS SOLUTIONS – Philippines

Call Center Agent / Outbound Customer Service Representative Jul 2011 – Jun 2013

• Handles outgoing calls to generate sales leads.

• Identify and assess customer’s needs to achieve satisfaction.

• Provides accurate, valid, and complete information by using right methods and tools.

• Discusses products offered and ensures customer satisfaction.

• Consistently review calls and emails of new call center agents for accuracy and coaching agent in executing superior service and quality to customers.

• Responsible for monitoring and documenting agent’s quality call in support of the departmental quality goals and initiatives. VONSCORP DATA SOLUTIONS – Philippines

Call Center Agent / Customer Service Representative May 2007 – Jan 2008

• Handles incoming calls or inquiries from prospective clients.

• Assist customers effectively y solving customer disputes.

• Disseminate information and service the public with information related to public health topics.

• Provide assistance and information to the clients as well as staff who have difficulty navigating the NYC DOHMH website.

• Perform outbound calls to gather patient feedback for clinic surveys.

• Maintain and update databases computerized data/records; and analyze various data for accuracy.

• Handle emergencies and other ad hoc assignments.

Contact this candidate