IPSHITA MUKHERJEE

Boulder, Colorado M: 720-***-**** adg0bx@r.postjobfree.com Work Auth: Green Card

SUMMARY

An innovative, futuristic thought leader with over 14 years of impeccable service record of accuracy and client satisfaction. I have worked passionately to understand customer's business requirements in an Agile environment and achieved success working with cross functional and culturally diverse teams. I have worked with customers in Life-sciences and Healthcare, IT, Insurance, Food and Beverages, Nutrition, Tobacco, Energy and Utilities, Medical Devices, Hospitality and Airlines industries.

OBJECTIVE

To help businesses implement technology solutions in a cost-effective way by determining the requirements of a project or program and communicating them clearly to stakeholders, facilitators and partners.

SKILLS

Project planning and development

Business artifacts documentation

Gap analysis

Microsoft Office Suite

Data collection and analysis

Smartsheet product certified champion

Lean Six Sigma Black Belt certified champion

EDUCATION, TRAINING AND CERTIFICATIONS

2004 – 2006 Master of Business Administration (MBA)

Institute of Management Studies, Banaras Hindu University Varanasi India

(http://www.bhu.ac.in/)

2001 – 2004 Bachelor of Commerce (HONORS)

Banaras Hindu University Varanasi India (http://www.bhu.ac.in/)

Certifications Smartsheet Product Certified (https://verify.skilljar.com/c/3b7ti46wxme6)

LEAN SIX SIGMA BLACK BELT

Professional Scrum Master (PSM I)

SAP FICO and FICA (IBM Certified)

EXPERIENCE

03/2020 to Present CONSULTANT (Role: PROGRAM MANAGER, Regulatory Affairs)

Medtronic Boulder, Colorado

Tools / Software – Smartsheet, Regulatory Enterprise Reporting System, Liquent InSight, MAP Agile, QMS, Cornerstone, Microsoft Teams

Led the Smartsheet Implementation project for MITG across all the major business units of RGI – (GIH, RI and PM)

Smartsheet champion for all trainings, automated workflows, forms in Smartsheet

Responsible for tracking all projects and international activities in Smartsheet for PM (Patient Monitoring) and RI (Respiratory Interventions) units

Developed training program and trained the team on Smartsheet and its features, new features and capabilities like Data Uploader, Reports and Dashboards

Standardization of the globalization process for RI and PM, created process documents and the respective repositories for maintaining such

Led and managed the integration initiative between Smartsheet data uploader and Medtronic’s internal applications like Business Objects Universe, RERS, Insight and more

Created and tracked metrics for the Global Tendering Initiative for Medtronic’s regional registrations for ventilators in the range of Puritan Bennett’s PB560, PB840, PB980 for RI

Led the process improvement project for the Medtronic Operating System (MOS)/COS Globalization for RI, PM and GIH teams (all Business Units of RGI)

Created the A3 project charter and the Workflow Playbook for the process, led the Workflow Assessment and created the Workflow Maturity Strategy for the Teams

Defined the transformation scope, team and goals for the globalization process workflow

Created a new process workplan for the BUs and process documentation to reduce the average turnaround time, minimizing variation in output for all regional requests.

Established efficient workflow processes, monitored daily data in Smartsheet for PM and RI to produce reports and polished presentations highlighting findings and recommending changes

Continuing to research best practices every day to create advanced metrics for PM and RI

10/2018 to 01/2020 DELIVERY MANAGER

BRS Entertainment Pvt Ltd Kolkata, India and USA Remote

Tools / Software – Rancelab FusionResto, MS Office (Word, Excel), Visio, MS Projects, JIRA for SCRUM (Sprint Planning, Review, Retrospective), LEAN/SIX SIGMA tools

Evaluated business requirements, project scope, planning and existing business processes with relevant market trends to understand Served the Engineering Team in its efforts to deliver value and meet expectations of stakeholders by conducting daily scrum, planning the sprints, demonstrating the sprints, and scheduling process improvement meetings.

Provided guidance on the team; helping them along the process of self-governance to realize the impact of Agile Scrum framework

Planned the project scope for the microbrewery unit, identifying resources required including technical aspects such as operating systems, hardware capabilities and database concepts.

Facilitated Daily Scrum/ Standup meetings with development team and Scrum ceremonies like Sprint Planning-Review-Monitoring-Retrospectives with continuous focus on Scrum Values using different facilitation techniques like majority rule, decider protocol, fist-of-five etc.

Overall management of sprints and product backlog, streamlining business processes with PO (product owner) and the team, configure JIRA board and communication framework.

Worked to remove all impediments and obstructions to the team’s progress and promoted a productive culture at work

Performed detailed assessments of risks to determine constraints and develop mitigation strategies

07/2018 to 09/2018 CONSULTANT (Role: Project Manager/Scrum Master)

Southwest Airlines Dallas, Texas, USA

Tools / Software – Oracle RapidMarts, MS Office (Visio, Projects, Word, Excel), Skype for Business, ServiceNow, JIRA

Identified tasks lists for Scalability, Finance/Payroll Partitioning and Security tasks for Rapidmarts Remediation as a BA/PM

Identified business requirements for historical data to divide the overall work in sprints

Controlled the internal and external communications group; advocated transparency and efficient communication channels.

Helped the team to groom the product backlog, created scrum ceremonies.

Coached and mentored all features and principles of Agile methodology.

Product ownership - Created comprehensive functional requirements and prioritized them for all sprint meetings.

Worked closely with Developers and Quality Assurance Analysts to ensure requirements and design are completely understood.

Ensured IT deliverables align with business requirements with measurable results.

Collaborated with QA team to ensure testing efforts align with system deliveries and business processes.

04/2018 to 07/2018 CONSULTANT (Role: Compliance Analyst-HR GCS)

Hewlett Packard Enterprise Plano, Texas, USA

Tools / Software – Workday, SharePoint, MS Office, Skype for Business

Managed sustainable planner portal for business continuity plan for HPE Global Corporate Services

Drive strategic people plans in support of global functions like finance, marketing, IT, HR

Determining the business justification for employees requesting access to Workday Auditor and grant access to qualifying employees

Applied due diligence in preventing situations of gray marketing for HPE’s business solutions

Analyzing the organizational readiness for SOX testing for 2018 in Q3 and preparing subsequent reports for further analysis

Improved policy adherence by identifying discrepancies in global job architecture policy, Global Master Privacy Policy, Global Contingent Workforce Policy

Ensuring policy compliance for cyber security phishing awareness in organization

Creating and maintaining the Entity level control documentation for HR Operations

Improved Global Resiliency Programs to build support and promote both operational and reputational resiliency for HPE

08/2015 to 01/2018 DELIVERY LEAD

BRS Entertainment Private Limited Kolkata, WB, INDIA

Tools / Software: RanceLab FusionResto, JIRA, MS Office Suite

Understood and facilitated the technical implementation approach which included customer focused application like B2B and B2C products, middleware integration and the architecture of backend systems

Collaborated closely with the Product Owner (PO) with respect to managing the product backlog.

Improved the area of Sprint Planning and Review

Improved requirements analysis, leveraging appropriate industry approaches and modeling techniques to gather requirements, documenting according to corporate standards and procedures, and prioritizing for assigned areas

Created an integrated information repository to have complete visibility of stock

Achieved successful data migration into RanceLab by end of FY17 reducing the overall inventory wastage by 30%

06/2013 to 07/2015 SCRUM MASTER / BUSINESS ANALYST

Trulogix Information Systems Private Limited Durgapur, WB, INDIA

Tools / Software: JIRA/Confluence, MS Office Suite, SCRUM

Improved all areas of requirements elicitation by identifying discrepancies and irregularities in business operations and standard designs, notifying the management on severity of issues and taking corrective action

Provided servant leadership approach to the team; extended support whenever possible and led by example when needed

Exceeded customer expectations by implementing a breakthrough approach of fortnightly sprints to deliver product increments

Responsible for writing of User Stories, creating product backlogs along with product owner and facilitated project planning at a sprint and iteration level

Translated stakeholder requirements into potential solutions/deliverables and ensured alignment with development teams

06/2012 to 06/2013 LEAD SAP Consultant and Change Management – IBM

Project: RWE NPower London, UK

Tools / Software: SAP R/3 Enterprise Architecture, FICA, Service Now, HP Service Center

Controlled and monitored batch jobs to check for job failures, jobs over-running

and reported other such relevant issues to IBM technical team for corrective action.

Achieved project objectives by completing required configurations for AMS incidents within the target SLA, providing successful resolutions on HPSC.

Responsible for communicating results to CCC FICA team in RWE

Conducted successful manual configurations in Production system for dunning notice reversals, re-setting check reason codes, and manual refund of workflow

Achieved optimum operational efficiency by creating AIDs (Application Information Document) for business process of Direct Debit, Incoming/Outgoing Payments, Returns, Instalment Plans, Dunning and debt Recovery activities.

Managed the inter-related process flows of Billing, Invoicing and Correspondence successfully over a period of one year

01/2012 to 06/2012 Project: Philip Morris International Krakow, Poland

Tools/Software: SAP FI-CO, SAP Solution Manager, SharePoint, MS Word, Excel, PowerPoint, Outlook, VISIO

Carried out multiple projects involving configurations on Banking, GL, Automatic

Payment Program, Dunning, Electronic Bank Statement, Cash Journal, Taxes and Travel management

Translated customer requirements into functional specifications based on client requirements and carried out configurations, unit and user acceptance testing

Successfully delivered the showcase key project of IBM-PMI; ‘The Amadeus' Rollout Implementation for Austria within record time

Maximized the ROI for the client by completing ERP implementation for Austria

Completed data migration from dev to prod using LSMW

Developed iconic Test Scripts for Integration Testing and tested business processes in SAP Solution Manager

07/2010 to 01/2012 Project: Nestle North America USA

Tools/Software: SAP, Service Manager (PRIME), MDR-2, Financial Statement Versions

Lead Configurator AMS – SAP FI & Batch Job related configurations across Nestlé Sustain

Received several awards and recognitions from the client for delivering solutions with zero defects and maximum efficiency

Championed the change request management process for Unit Test, reassignment to Nestlé Globe team and conducting successful Unit Testing.

Successfully configured data for house banks, Accounts IDs, G/L accounts, Electronic Bank Statement (EBS), Asset accounting configurations for Acquisition, Transfer, Retirement, Scraping and settlement through internal orders.

Efficiently moved the required configurations to MDR-2 Master Data Dev box (G17)

Developed the Master Reference SOP document (process workflow) and Harmonization Tracker for AMS

01/2008 to 07/2010 Project: Johnson & Johnson Health Care Systems Inc. Piscataway Township, NJ

Tools - SharePoint, SAP Sol Man, HPQC (Quality Center 9.2), MS Excel, Word, PowerPoint, Outlook, ARIS

Improved the daily/weekly deliverables for Crossroads SAP implementation in SharePoint, tracked RICEF summary plans

Tracked and reported consolidated results for technical design, unit and acceptance testing

Measured weekly critical and non-critical metrics to check readiness for integration testing

Executed BPP (Business Process Procedure) to secure approval from the process team reviewer on integration test case scripting and data conversions

Key contributor to deployment of LEAN methodology and Six Sigma quality/process improvement (DMAIC) measures in the project

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