Sales Customer Service

Wayne B. Jackson

**** **** **** **** - ***.*** - Washington DC 20020

202-***-**** * Email: *.************@*****.***

OBJECTIVE:

Possess over twenty years of managerial/supervisory experience in business markets: retail, warehouse, building services, and customer services with extensive managerial and customer relations experience. Excels in resolving employer challenges with innovative solutions proven to increase efficiency, customer satisfaction, and the bottom line

EDUCATION:

Courses Completed: HVAC, Theory, Core, Math, Medical Terms, Spanish (GPA: 3.6),

University of District of Columbia, Washington, DC - January 2013- September 2015

Computer Repair Certificate (GPA: 3.8), Temple Business School, Arlington, VA, Computer - September 1985

Electrical Engineering, United States Army, Fort Dix, New Jersey, - August 1975- August 1978

Diploma, Graduate of Yorktown High School, Arlington, VA – June 1976

SKILLS TRAINING:

Effective Leadership

Customer Service Skills

Maintenance Training

Organizational Skills

Sales Skills

Quality Assurance

Good Communication Skills

Problem Solving Skills

Teambuilding Skills

Exceptional Interpersonal Skills

Supervisory/ Managerial Skills

WORK EXPERIENCE:

The Architect of the Capitol, Washington, DC July 2014 – Present

Night Janitor

Clean and sanitize restrooms/bathrooms using established practices and procedure.

Clean, dust, and wipe furniture; sweep, mop, or vacuum floors; empty/clean wastebaskets.

Empty and clean ash trays and cigarette urns; replace light bulbs, and refill restroom dispensers.

Assist with the setup of facilities for meetings, classrooms, conferences, events, etc.

Strip, clean, buff and apply floor sealer and floor finish to hard surface floors, vacuum/shampoo carpets.

Use hand-operated tools, small power equipment, buffers, auto scrubbers.

Move furniture, equipment, supplies and tools on an incidental basis.

Wash accessible interior and exterior windows.

Lifetime Fitness, Fairfax, VA May 2012 – January 2013

Overnight Assistant Facility Department Head

Maintained indoor and outdoor club cleanliness and safety by delegating daily maintenance tasks.

Ensured operations staff responded to member questions using extensive knowledge of products and services.

Ensured policies and regulations were in compliance with OSHA regulations.

Assisted training team members through standard operating procedures, role playing, and shadowing other team members

Made hiring, promotions, disciplinary, and termination recommendations to the Facility Operations Department Head.

Veteran’s Administration Hospital, Washington, DC April 2011 – February 2012

Maintenance Member/Sales Member

Responsible for maintaining a clean and safe facility environment in accordance to OSHA standards.

Provided floor care and treatment (stripping, waxing and buffing) extended to areas through-out the hospital facility.

Served as retail sales personnel for the VA Hospital Canteen store; shipped, received, maintained stocked inventory.

Answered customers' questions regarding merchandise and advised customers on merchandise selection.

Performed daily checks of security surveillance equipment, and maintained overall store security.

Wayne Jackson

Page 2

Toy R Us, Alexandria, VA September 2010- January 2011

Stock Clerk (Seasonal)

Responsible for replenishing and restocking products over-night.

Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.

Stamped, attached, or changed price tags on merchandise, referring to price list.

Transported packages to customers' vehicles.

Jackson’s Janitorial Services, Washington, DC January 1990- September 2010

Janitorial and Maintenance Worker, CEO

Supervised and coordinated activities of workers, (4-12 workers), engaged in janitorial services.

Assigned janitorial work to employees, following material and work requirements.

Inspected work performed to ensure conformance to specifications and established standards.

Recorded personnel data on specified forms.

Recommended personnel actions, such as hires and discharges, to ensure proper staffing.

Conferred with staff to resolve production and personnel problems.

Trained workers in janitorial methods and procedures and proper operation of equipment.

Issued janitorial supplies and equipment to workers to ensure quality and timely delivery of services.

Structured marketing campaigns to find buyers for new securities.

United Parcel Service (UPS), Alexandria, VA September 2007- January 2008

Delivery Driver (Seasonal)

Physically, fast-paced position involving continual lifting, lowering, and carrying packages weighing 25-70 lbs.

Delivered and picked up packages and supplies between UPS locations, including clients’ offices.

Obtained customer signatures, listened to and reported service complaints.

Provided good customer service, maintained a professional manner.

Communicate with dispatch via radio or cell phone; maintained a detailed and accurate delivery and mileage log.

Consistently exceed company mileage standards and quantity requirements.

United States Department of Army, Washington, DC August 1975 – July 1978

Field Wireman

Constructed and maintained wire networks to link key outposts and control points in field operations.

Checked for reliable paths for the transmission of telephone, teletype, facsimile, and digital data messages.

Installed telephones and switchboards, laid wire and cable, and adjusted equipment for proper operation.

Located wire system faults, and operating switchboards.

REFERENCES: Provided Upon Request

Contact this candidate