Human Resources Director
Resume:
Caitlynn Jahr
Ave, Apartment 54
Menomonee Falls, WI 53051
Cell: 414-***-****
************@*****.***
Career Snapshot
● Eight years of
commended
performance in key
human resources
roles
● Twelve years of
commended
performance in key
administrative and
support roles
● Seven years of
commended
performance in key
customer care roles
● Expert in human
resources,
administration, time
management and
prioritizing, problem
solving, relationship
building, and training
and development.
● MS Office
“power-user” with
additional
proficiencies in
assorted databases.
Computer Skills
Microsoft Office (Word,
Excel, PowerPoint, Outlook),
SAP, Paychex, Paylocity,
Paycom, Blackbaud,
Explorer, Adobe Illustrator,
MAS
Mission Statement
Strive to exceed
employer expectations by
delivering
second-to-none Human
Resources Leadership
and Management skills to
company stakeholders.
Director of Human Resources
High-energy HR professional with eight years of proven leadership fueling organizational effectiveness and delivering undeniable results through the use of key knowledge and expertise.
Knowledge and Expertise
Human Resources Management
Change Management
Benefits Administration
Succession Planning
Organizational Development
Leadership Development & Coaching
Employee Training & Development
Employment & Labor Laws
Talent/Performance Management
Restructuring and Revitalization
Conflict Resolution
Diversity Initiatives
Process Improvements
Employee Relations
Professional Experience
DISCOVERY WORLD – MILWAUKEE, WI Director of Human Resources, 2016 – Human Resources Manager, 2014 – 2016
Human Resources Coordinator, 2012 - 2014
WASTE MANAGEMENT – GERMANTOWN, WI Digital Representative, 2011 – 2012 Internal Residential Representative, 2010 - 2011
SCOTT'S LAWN SERVICE – WAUKESHA, WI Market Area Administrative Assistant, 2008 – 2010 Customer Service Specialist, 2007 – 2008
Business-savvy, results-driven and team-oriented leader offering solid credentials, coupled with experience in developing, leading, and maximizing performance of both individuals and teams. Strong leader in driving change and accomplished at developing and championing organization values, vision, and mission. Recognized as an excellent communicator with a proven ability to diffuse highly charged situations by quickly responding to human resources issues and providing exceptional level of comfort for both management and staff. Experience participating in company strategic business goals and operations objectives to insure optimum utilization of personnel. Strategic planner and sound decision maker focused on bottom-line results, superior service quality, and internal and external customer satisfaction.
Accomplishments
● Transformed previously disorganized, under-performing HR department into a well-functioning, cost efficient, and highly utilized entity.
● In collaboration with the CEO, led a company-wide culture change resulting in a decrease to employee turnover, higher guest satisfaction ratings, and a reduction to absenteeism and tardiness.
● Designed and implemented new benefit plans that helped reduce premium expenses while still providing exceptional benefits to eligible staff members.
● Increased morale by conducting thorough and extensive job description and salary analysis and implementing and adjusting compensation plans to reflect industry standards
● Implemented, integrated and maximized usage of new HRIS, Paycom. Project resulted in improved efficiencies for the HR function of the organization, including a paperless database, and improvised platform for employee use.
● Earned high ratings on annual reviews for the past six years. Recognized for high-quality work, organizational strengths, and exceptional human resources, administrative, and customer service skills.
Education
Concordia University – Mequon, WI
Bachelor of Arts in Human Resource Management, 2019, GPA: 4.0 Waukesha County Technical College — Pewaukee, WI
Associates Degree in Science and Business for Human Resources, 2014, GPA 4.0 Associates Degree in Science and Business for Supervisory Management, 2014, GPA: 4.0
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