Administrative Assistant Manager

DeLynn Boulware

Mesquite, TX adg07g@r.postjobfree.com 847-***-****

Office Manager

Dedicated, flexible professional with stellar organization and over 20 years of experience in overseeing budgets, managing teams, and ensuring flow of office. Expert in communicating effectively, collaborating and leading a team, and fostering relationships with various stakeholders to meet organizational objectives.

Proven expertise in:

Managing Office Inventory

Collecting & Analyzing Data

Internal Controls

Processing Payments

Auditing

Regulation Compliance

Budgeting

Problem Resolution

Teamwork

Supervising Teams

Organization

Customer Service

Time Management

Adaptability

PROFESSIONAL EXPERIENCE

Baylor University Medical Center – Dallas, TX

Office Manager 2007 to 2020

Managed office inventory and placed new orders while creating periodical reports that align with the annual budget. Fostered vendor relationships with interpretation for all limited English-speaking patients and family members. Analyzed and implemented control measures to reduce loss and formulated data to create statistical reports. Verified reports for completeness to ensure alignment with regulations and conducted program analysis to improve the cost-effectiveness of operations and overall efficiency. Conducted research and analysis to resolve financial discrepancies and balance accounts while paying vendor invoices after reviewing documentation. Developed relationships with team members to engage more efficient customer service and produce training manuals that target dealing with difficult patient issues and problem resolution.

Key Contributions:

President’s Award 2014 and Service Excellence Award 4-time winner

Employee of the Month for guest relations

Baylor University Medical Center of Dallas –Dallas, TX

PRN Administrative Assistant & Volunteer, 2005 to 2014

Managed program and developed to attract and onboard more volunteers. Created Volunteer Newsletter and balanced volunteer foundation account to ensure accuracy.

Key Contributions:

Increased number of volunteers and assisted in developing platform.

Bank of America-Plano, Tx

Foreclosure Property Specialist, 2008 to 2012

Supervised a team of 4 in monitoring que of foreclosed property and prepared for packaged sale. Reviewed processes and procedures in order to suggest new ideas for improvement in implementation.

Additional experience as a Bankruptcy Specialist from 1995 to 2004.

EDUCATION AND CERTIFICATION

Loan Document Specialist (2014)

Champions School of Real Estate

Dallas, Texas

Paralegal Certification (2004)

William Rainey Harper College

Palatine, Illinois

Associate of Arts – Liberal Arts (1976)

Eastfield College

Mesquite, Texas

Contact this candidate