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Insurance Professional

Clayton, NC
October 16, 2020

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Tommie L. Douglas

** ******** ******* *******, ** 27520

910-***-**** cell/wk


East Carolina University - BS in Business Administration

National Alliance for Insurance Education – CIC Degree

Insurance Institute of America – Associate Degree in Claims


Nationwide Mutual Insurance Company - Raleigh, NC

District Sales Manager (2006 to present) Responsible for the Raleigh Sales Territory which consists of 20+ principal agents (EA & IA) and approximately 40 retail locations. Accountable for sales, training, corporate initiatives, profitability, production and overall performance.

Director / Associate Director of Claims (February, 2003 to 2006) Responsible for the Central North Carolina casualty claims operation; manage eleven claims districts; in charge of staffing and accountable for meeting profitability objectives.

NC Claims Administrative Manager (May, 2002 - February, 2003) Managed and reported monthly claims expenses; built NC Claims Department annual budget; forecasted/projected monthly expenditures; built monthly reports for all disciplines.

Casualty Claims Manager (April, 1998 - May, 2002) Coached, mentored and trained casualty claims representatives; drove technical excellence and managed productivity; managed day-to-day operation of the casualty function; lead catastrophe team.

Master Claims Adjuster (January, 1996 - April, 1998) Investigated, evaluated and settled casualty claims; supervised litigation files including mediation and arbitration; member of catastrophe team.

NC Farm Bureau Mutual Insurance Company - Raleigh, NC

Regional Claims Analyst (July, 1993 - January, 1996) Supervised eastern region casualty and material damage claim files including litigation; evaluated and negotiated large injury claims; assisted in teaching and training of new adjusters; responded to Insurance Department inquiries; audit team member.

Claims Field Adjuster (August, 1990 - July, 1993) Multi-line (casualty, material damage, property, crop, commercial, workers compensation) investigation and settlement of claims.

Liberty Mutual Insurance Company - Raleigh, NC

Senior Field Adjuster (March, 1993 - July, 1993) Responsible for all lines of insurance claims including casualty, property and workers compensation; member of property storm team.

Coastal Group, Inc. - Durham, NC

Physician Recruiter (November, 1989 - July, 1990) Represented the Coastal Companies in accessing new physicians; interviewed physicians and negotiated contracts.

Senior Accounts Manager (August, 1989 - November, 1989) Team leader; negotiated rates for clients and physicians; provided monthly projections and profit/loss analysis; supervised problem accounts.

Accounts Manager (August, 1988 - August, 1989) Responsible for staffing, managing contracts, accounts payable and receivable, physician payroll processing and monthly reports.

Sherwood Capital, Inc. - Raleigh, NC

Stockbroker - (January, 1987 - June, 1988) Marketed full line of investment products; held series 7 and 63 licenses.

References available upon request.

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