Alexandria- Egypt

Mobile : 002***********

Email : adg02r@r.postjobfree.com

Marital status : single

Nationality :Egyptian

Islam BadryNour

JOB OBJECTIVE

I am seeking for a new challenging position that will allow me to utilize my skills, knowledge and experiences to accomplish a common mission, while supporting a hotel organization.

Education

B.SC Tourism & Hotels Alexandria University 1998/2002

SKILLS

Computer skills

LANGUAGES KNOWLEDGE

Experince

04-08-2013 till 15-03-2019

Strong communication,innovative, pro-active and relible,able to work alone and within team,able to work under stress and flexible hours,physically fit,extrovert personality to assist the guest

Excel, PowerPoint, Microsoft Word &all aspect of Internet and Instant Messaging. Several other computer systems such as (icdl), net,Program FIDELIO and Opera systems, FCS

Fluent in both English and Arabic

Concierge: (Bellman )

One of the pre –opening team memeber in the hotel

deliver messages, facsimiles,packages to and from guestrooms and different hotel departments

perform for the guest as assigned by the chief concierge

man lobby doors as required

assist in rooming the guest as directed by the reception

transfer the guest by using the club cars from a place to another place within the hotel and its areas

assist the guest and escort him to the right outlet he looking for such like the events places and the hotel restaurants and bars

fast check in and check out for the guest and arrange the proper transportation that he need

store the guest luggage and give him a tag with the correct numbers of the luggage with the correct date of receiving

ensure that the guest is happy all his stay and working all the time as a representative for the hotel aspects and fallow all the hotel procedures to assist the guest as much as we can

From 08-2012 till 8-2013

From 06-2009 till 07-2012

From 04-2008 till 06-2009

Training Programmes

Certified Cross Training

References

Concierge : (Bellman)

deliver messages, facsimiles,packages to and from guestrooms and different hotel departments

perform for the guest as assigned by the chief concierge

man lobby doors as required

assist in rooming the guest as directed by the reception

transfer the guest by using the club cars from a place to another place within the hotel and its areas

assist the guest and escort him to the right outlet he looking for such like the events places and the hotel restaurants and bars

fast check in and check out for the guest and arrange the proper transportation that he need

store the guest luggage and give him a tag with the correct numbers of the luggage with the correct date of receiving

ensure that the guest is happy all his stay and working all the time as a representative for the hotel aspects and fallow all the hotel procedures to assist the guest

Concierge : (Bellman)

deliver messages, facsimiles,packages to and from guestrooms and different hotel departments

perform for the guest as assigned by the chief concierge

man lobby doors as required

assist in rooming the guest as directed by the reception

transfer the guest by using the club cars from a place to another place within the hotel and its areas

assist the guest and escort him to the right outlet he looking for such like the events places and the hotel restaurants and bars

fast check in and check out for the guest and arrange the proper transportation that he need

store the guest luggage and give him a tag with the correct numbers of the luggage with the correct date of receiving

ensure that the guest is happy all his stay and working all the time as a representative for the hotel aspects and fallow all the hotel procedures

(Téléphone Operator)

Answering all incomingtelephone calls in a courteous and professionalmanner.

give warm personalized service, to make the caller feel important and to giveguest satisfaction.

Handleguestconfidentialstayrequest and handle calls of guest on confidentialstay

Takingareservation in a professional and efficient way

Assist the guest in a professionalmanner on hisluggage collection or deliveryrequests

handleguest call claiming of foodpoisoning by showingempathy and offering assistance

Handling all types of complaints through the telephone and try to satisfy the guest and apologize for him for inconvenience and using the system of (FCS)

using in the hotelthrough the wifi to all the departments to sending all the requests of the guest and efficiency of making a fallow up with all the concerndepartments to makea confirmation to deliver the requests to the guestssuchlike (the concierge, maintence, housekeeping, and the information technology)

give the exactly direction to the guests

making room reservation to the gueststhrough the telephonewith the best available rate and the corporate rate also

helping the guest of how using all the facilities in the hotels and givehim the information about all thisfacilities and the timing of the operating and whichkind of the services and the foodsor the treatments if itwillberelated for the restaurants and the spa or the health club

helping the sales and marketing departments if the guestask for making a group reservation

sending the request to the guest room as an assistant to the housekeepingdepartmentsuchlike the (mineral water, emeryboard, adaptors, anyanother light requestswhichstored in the guest service canter

Shangri-la`s Training

TelephoneAnswering Standard

Handling incoming calls

Placing a call on hold

Taking Messages

Voice Message

Do Not Disturb calls

Check Guest Information

Handling General Inquiries

Handling Guest Wake Up Calls

Handling Group Wake Up Call

Handling GuestConfidentialStay

Request for Doctor

Complaints Calls

Back Ground Music

IncomingCollect Calls

Handling Incoming Faxes

Luggage Collection &Deliveryrequest

Handling Room Change

TakingReservationafterReservation Operating Hours

Handling OnwardReservation

DeliverGuestRequest in the room

Maintenance Request

CertifiedCross training in sales and marketing departement(room reservation)from 04till 28thjuly 2010

Certified cross training in the front office (Reception )for 140 Hours

More than 10 certificate of cross training from Hilton unversity (online courses)

Pre –opening certificate from Conrad Hotel Dubai and shangri-la and movenpick Hotels

1- Mr.Ahmed kamel (director of rooms –waldorf astoria palm jumierah)

E-mail(ahmed.mahamed@waldorf astoria.com)

Mobile (00-971**********)

.2-Mr-Lahcen Saddaoui(Director of rooms-sofitel palm jumierah )

E-mail(adg02r@r.postjobfree.com

Mobile (009***********)

3-Mr-Avenish Masih (chief concierge for sheraton grand shiekh zayed road)

E-mail(adg02r@r.postjobfree.com)

Mobile(009***********)

4-Mr-Harold abonitalla (chief concierge of alhabtoor palace Hotel

e-mail(harold.abonitalla@hiltonalhabtoorcity .com)

Mobile (009***********)

A B U D H A B I

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