AA

Designation : Secretary/ Registrar

Company Name : Mon Claire Suites of Davao City Philippines

Duration : June 2012 -2014

Designation : Customer Service

Company Name : SM Mall of Davao City Philippines

Duration : April 2010 -2012

Customer Service

Act as the first point of contact for customers while projecting a professional image at all times. Responsible for day-to-day operations and functionality of Eligibility/Customer Service Department staff.

Skillful in providing first-class customer experience resulting in satisfaction, loyalty, and retention

Process customer transaction and respond to queries in a responsive, accurate and timely manner.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommend potential services to management by collecting customer information and analyzing customer needs.

Apply basic concepts, practices, and procedures of handling client’s complaints while meeting quality standards for customer services. Refer unresolved grievances to the concerned department for further investigation.

Uphold proactive communication with customers through phone, e-mail or regular mail.

Maintain records of customer interaction and transactions, document details of inquiries, complaints issues, comments and actions, were taken.

Preserve proper records of incoming and outgoing correspondence, file documents/letters systematically and keep all assigned files up-to-date. Observe strict confidentiality of all company documents and reports.

Contribute to the establishment and development of the organization’s goodwill/reputation.

Document Controller

Enter data from various source documents into the computer system for storage, processing, and data management purposes. Obtain further information for incomplete documents and update data and delete unnecessary files.

Maintains files of source documents or other information (correspondence folders for individual documents, work history, etc.) relative to data entered.

Transcribe information into required electronic format, scan documents into document management systems or databases.

Check completed work for accuracy, store completed documents in designated locations and print information when required. Maintain logbooks or records of activities and tasks, respond to requests for information & access relevant files

Comply with data integrity and security policies, maintain own office equipment and stationery supplies.

Professional Summary

I am versatile, dynamic and goal-oriented professional offering, 7years of broad experience, skills and peculiarity for a solid career foundation in a progressive enterprise. Possess practical work experience in handling Document Controller, Admin Assistant, registration and Customer Service related functions. Possess enthusiasm, tenacity and initiative in achieving performance goals, desirous for continuous learning with excellent communication, analytical, coordination, organization, and time management, problem-solving and interpersonal skills. Seek a solid career foundation and good outcome within growing organization that provides an opportunity for career growth and professional experience.

Professional Experiences

Designation : Admin Assistant, Document Controller, Customer Service

Company Name: Al Ahli Driving Centre, Dubai UAE.

Duration : December 2016 up to March 23,2020

Job Description

Responsible for Reconciles processed work by verifying entries File and update contact information of the clients (i.e. names addresses and telephone numbers)

Recruit, train and supervise junior staff and delegate work as required.

Maintain Customer confidence and protects operations by keeping information confidential.

Keeping record of the organization’s activities

Identify and assess customer’s needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Meet personal targets and call/emails handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer accounts and file documents .

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Provide accurate, valid and complete information by using the right methods/tools

PROFESSIONAL SUMMARY

Mary Joy P. Tabaque

Mobile: +639*********

Email: adg00t@r.postjobfree.com

Personal Details:

Nationality : Filipino

Hometown : Philippines

Date of Birth : 10th Dec 1993

Marital Status : Single

Religion : Roman Catholic

Educational Background:

Degree S.Y. 2010-2012

Hotel and Restaurant Management

Knowledge, Skills and Abilities

Knowledgeable with (MS Word, MS Excel, MS PowerPoint, ERP System)

Ability to manage multiple task simultaneously

Ability to adapt to different situations

Hard working and goal oriented

Can work under pressure

Dedicated to the work assigned and ready to face new challenges

Creative and determined to get the job well done.

Highly motivated, driven and eager to progress

Self-starter-quick learner-flexible personality

Competency in Customer Service/Data Entry Operator

Ability to deal effectively w/ phone & email inquiries

Core competences

Administrative Assistant/ Secretarial

Implement and monitor programs as directed by management, and see the programs through the completion.

Generate Memos, emails and reports when appropriate.

Coordinating between departments and operating units resolving day to day administrative and operational problems.

Managing Documents and files.

Scheduling and coordinating meetings, interviews, events and other similar activities.

Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

Responsible for keeping inventory of all office supplies and placing orders for replenishment is needed.

Revolve around managing and distributing information within an office includes answering phone calls, taking memos and maintaining files.

Meeting arrangements, preparing reports and maintaining appropriate filing systems.

Coordinates and maintains records for office staff. Create and modifies various documents using Microsoft

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