Customer Service Sales Representative
Resume:
Sharon E. Stargel
Monroe, OH **050
Phone: 937-***-**** *********@*****.***
PROFESSIONAL EXPERIENCE
MACY’S CORPORATE OFFICES Nov. 2019 Present Service Ambassador
Payment Department, resolutions, disputes, escalations and other issues. One on one with
customers to resolve issues in a timely manner, using multiple programs such as FDR,
and numerous Macy’s private software such as RPLID, 360, MAS, and Disputes.
BARCLAY BANK Dec. 2017 -Aug. 2019
Settlement Payment Advisor
Provide the best customer service to each cardholder.
Barclay systems plus Excel and Word, solve missing payment issues, escalation issues requiring
solutions within two hours.
Find and transfer payments to correct account.
Contact cardholders for additional required information.
Post corrections to general ledger.
Cooperate with Wells Fargo Bank for missing payments.
Follow-up issues requiring additional information within 28 days.
Reconcile work at end of the day.
MSC DIRECT Nov. 2016. -Dec. 2017
Inside Sales Representative
Work with over 240 vendors providing excellent customer service.
Process orders, payments, returns, shipping issues, credits, and any customer account issues.
Ensure validation of each order, work with outside sales reps to obtain new business.
MRO Express, LLC 2013-2016
Account Executive
Responsible for client servicing and client acquisition, and managing
day-to-day affairs and ensuring customer satisfaction.
Strong sales and customer service skills
(Increased sales from 100,000 to 800,000)
Proficiency with numbers, budget and time management
(Prioritize projects)
Ability to present ideas, negotiate and problem solve
Builds relationship with clients, customers and dealers.
Order entry
Process Quotes
Maintains relations with clients on a regular basis.
Schedule appoints with clients and vendors.
Making sure to meet delivery and supply expectations.
Working with supplier to receive the best cost
Perform special projects in timely manner with no supervision
Prioritized tasks daily to respond to urgent needs immediately.
Employee of the year. 2014
Hammacher
Customer Service Representative 2012-2013
Teleperformance 2008-2009
Customer Service Representative
GE Consumer Finance 1999 – 2006
Quality Specialist
Effectively coached and developed Customer Service Representatives building critical skills in communication and follow through.
Identified and resolved customer service issues consistently attaining satisfaction objectives developed through GE Quality Procedures.
Performed other duties, including special projects, in a timely manner with little or no supervision.
Recognized for demonstrated proficiency with Word, Excel and PowerPoint.
Demonstrated ability to manage and complete multiple tasks.
Prioritized tasks daily to respond to urgent needs immediately.
Coordinated business events through participation in GE groups, including the Associate Interview Team, Diversity Council and the Fun Team.
Resolved inbound customer calls and initiated outbound calls when necessary.
Created Customer Service Representative Recognition program.
Received performance recognition for Top Specialist, Top Performer and Performance Perqs.
Recognized for outstanding teamwork skills by both management and peers.
Contributed to Qcal blitz that resulted in an overall performance improvement of 5%.
Eager Hands Cleaning Service 1997 – 1999
Office Manager
Coordinated and managed daily office functions, processed accounts receivables for residential and commercial customers, prepared daily residential invoicing and monthly commercial accounts.
Effectively processed new customers.
Managed all incoming calls.
Implemented a procedure that improved quality of service 25%.
Processed new employees and new employee benefits and insurance coverage.
Handled employee assignments and payroll processing.
Ensured the office was staffed appropriately.
Kettering Medical Center 1981 – 1996
Office Manager Dayton Clinical Oncology Program
Coordinated and managed daily office functions.
Submitted reports to the National Cancer Institute.
Responsible for increased efficiency.
Organized office for the benefit of 65 physicians and 15 nurses.
Condensed protocols into schema format to expedite medical treatments, reduced consents to eighth grade education level to facilitate patient understanding of treatment.
Maintained over 100 studies with the Institutional Review Board (IRB) insuring compliance with the FDA, created mailing list with 500+ medical professionals.
EDUCATION
Sinclair Community College
TRAINING
Coaching Service Quality
Upskill Training on Cross Sell
Basics of Supervisor Training
Proofamatics
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