Sales Customer Service

Simran Kaur

587-***-**** E: adg00g@r.postjobfree.com

CALGARY, Alberta T3J 2G3

PROFESSIONAL SUMMARY

Energetic Customer Service Representative with Customer focused and goal years work tenure in resolving complex customer inquiries. Passionate about people, driving brand loyalty, and increasing customer engagement of experience in driving customer satisfaction and achieving productive results by answering questions and proactively connecting with customers.

SKILLS AND TRAITS

Cash Handling

Problem Solving

MS Office Suite

Communication Skills

Organization & Planning

Technology Expert

Active Listening & Multitasking

Team Player

Financial Acumen

Sales Experience

Ability to work in fast-paced environment

Languages: English, Punjabi, Hindi, Urdu

WORK HISTORY

Customer Service Representative11/2018 to 9/2020

The Samosa Factory CALGARY, Canada

Advise customers on best items for sale to meet their needs, while exceeding store sales targets.

Run the cash register finalize sales and accept payment through cash, credit and gift card while insuring accurate transactions.

Train store employees 15 on sales, store operations, cash transactions and inventory management.

Manage new merchandise and organize store items strategically for display.

Ensure that the store merchandise meet quality and control standards.

Maintain records of stock, repairs, sales and wastage.

Supervisor 01/2017 to 05/2018

H.P. Alloy Steels & Mills Store Mohali, Punjab, India

Set goals for performance and deadlines in ways that comply with the organization's establishments and vision and communicate with employees.

Organize workforce, monitor employee productivity and provide constructive feedback.

Prepare and submit performance reports.

Maintain time keeping and personnel records.

Ensure adherence to legal establishment policies and procedures and undertake disciplinary actions if necessary.

Office Administrative - Accounting 09/2010 to 01/2015

Sokhi Timber Traders Chandigarh, UT, India

Manage accounting office including invoice and budget tracking.

Update customer service files.

Prepare monthly tax returns and payroll.

Respond to customer queries via e-mail .

EDUCATION

MBA (HUMAN RESOURCE) 04/2014

ICFAI, Tripura, India

Masters in Commerce 04/2010

Panjab University, Chandigarh, India

Bachelor in Commerce 04/2008 Panjab University, Chandigarh, India

VOLUNTEER PROJECTS

Contributed towards blood donation camps organized by Blood Bank Society Sec 37, Chandigarh

Organized the food stall at the college fair held at GCG-11, Chandigarh.

Participated as a poll worker at the time of elections at Chandigarh.

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