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Front Office Manager

Khobar, Eastern, Saudi Arabia
October 16, 2020

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Wyndham Garden Dammam,

King Fahad Road, SAUDI ARABIA.

Mob No: 055*******


** ***** ** ************ ********** in leading the Housekeeping Department (including preopening 3 properties) with strong and energetic in depth knowledge of Housekeeping, Front Office and Quality Controls practical experience maintaining the best guest rating experience proven record of accomplishment,

This is achieve due to my Masters in Hospitality Education from American Hotels and Lodging Association (“AH&LA”) which has made me hold firm and complete control over the Operations. In addition, I got Executive Trainee in Holiday Inn for one year and get the hospitality experience in all Depts.

Current Position:

“Executive Housekeeper- “WYNDHAM GARDEN DAMMAM” Nov 2018- Till Date

Pre – Opening of 209 keys Property including luxury 2 to 3 fully marble apartment rooms

Successfully lead HSK through Coronavirus as Quatrain Hotel for Aramco and MOH positive Guests from Ministry of Health for over 3.5 months, including the peak time of COVID cases in Saudi Arabia with safe and secure environment and no case been found in HSK Dept

Leading top guest reviews and satisfaction in Eastern Province of KSA

Setup a complete Housekeeping department

Looking after complete Housekeeping Operation

SOP formulation and implementation

Capex and all operational guest supplies orders and handling

Appearance of Public, Private, interior and Hotel exterior areas

Managing Duty Rosters and Staff Schedules

Multiple OJT and classroom Staff Training and development programs

Managing Laundry Operation

Expense Controlling as per allocated Budgets

Housekeeping operational reporting summary

Anticipating Guest needs and pro active approach towards Guests requests

Buffing, scrubbing, burnishing, polishing and handling different surfaces

Trainings for the usage of HSK Machines and Equipments

Using chemicals and safety standards

Maintaining and controlling the issuance of all Housekeeping stocks, supplies, amenities, linens etc.

Previous Experience:

Cluster Executive Housekeeper Jan 2016- Oct 2017 – SRG Group “(SRACO)”

Executive Housekeeper 2014-2015 (Dana Beach Resort, Dana Bay)

Asst. Executive housekeeper 2011-2013 (Golden Tulip Resort, Dana Bay)

Team Leader Housekeeping 2010 (Holliday Inn)

Extensive upscale Resort Operation with Avg Daily sale ranging from SR 45k to 65k and week ends upto 200k. Managing 80 staff members, 112 top upscale villas with private sea pools and Jacuzzis, 5 restaurants, 2 Coffee Shops, 8 Outlets, Recreation over 1000sqm, marina and activity Areas, Ice cream Parlor, 3 Banquet Halls capacity over 2000 guests, Lobby Lounges and so forth.

Responsible for complete operation during pre opening of the resort Detailed Work Description and Responsibilities:

Preopening Experience of complete Operational, Capital Expenditure, Critical Points and Administration aspects to setup up the Housekeeping Department.

Accommodation Set Up and Care taking for complete Staffing Needs, Rules and Regulations formulation and implementation

Machines & Equipment used: Taski Ergodisc2000, Ergodisc165, Swingo775,Vaccumat44T

Chemicals Usage and Trainings, walk behind scrubbers and sweepers

CAPAX, HSK per Villa Expanse Report, Resources in compliance with Budgets,

Bin Card Inventory Control implementation, Amenities and Stock ordering and Purchase and Payment Requests dealings

Forecasting, Productivity Reporting, Overtimes Adj, Attendances, Shift scheduling Job assignments

Worked as Front Office Shift Leader also and get the experience of Reservations, Cash controls.

Replacing Executive Housekeeping Manager during his absence, submit reporting and attending daily briefings.

Inspection of Linens, Napkins, Table Cloths, Mattresses, Bed sheets changing schedules, Refrigerators, AC, Stove, Smoke Detectors, Furniture & Fixture, Welcoming Public Area appearances.

Inspection & immediate action: Servicing Villas Preparation, Turn Down servicing, Bed making and standardization, Linens and Amenities placement correlating with Par stock level.

Monitor inventory records and all Housekeeping Supplies

Pest control, R&M and Replacement Schedules.

Develop Roasters, Schedules, over time approvals for Morning and Night Shifts.

Monitoring and inspecting Tidiness and grooming of Staff

Review cleanliness methods to Maintain the cleanliness standards

Follow up the Morning briefings and following agendas set in the Briefings and meetings.

Ability to Work in Extreme Stress conditions and manage in back to back Double Occupancy situations.

i2Clean Program training, clock clean training, i2chemical,

Décor Tiles, Glossy Tiles, Tara Tiles, Wall Tiles, Outdoor cement Tiles, Polishing, Cleaning and grouting cleaning

Experience with mixture and composition of Hard and Soft Chemicals

Ability to work with and training for almost all of the Machines, Swinger, Scrubbing (multi units), Dry Shampooing.

Ability to use with the soft and hard bristle pads as per the floor surface.

Spa deep cleaning and appearance, pools surroundings take care and the external furniture, Fragrance Dispensers, Flower Arrangement and Towel Art.

Towel Art, Ribbons, Décor, Flowers and Preparing Theme Rooms and Presentation EDUCATIONAL PROFILE:

EDUCATION: Year Institution

Higher Management 2009 to 2011 American Hospitality and Lodging Association Diploma in Hospitality

MBA - Finance 2008-2009 COMSATS Institute of Information Technology

BBA – Finance 2004-2008 COMSATS Institute of Information Technology COURSES COMPLETED IN HOSPITALITY MANAGEMENT:

The Lodging & Food Services Industry.

Managing Service in Food & Beverage Operation.

Management of Food & Beverage Operation.

Hospitality Facility Management & Design.

Hospitality Sales & Marketing.

Hotels and Restaurants Accounting

Managing Housekeeping Operation.

Supervision in Hospitality Industry.

International Hotels Management.

Front Office Operations.

Security & Loss Prevention Management.

Managing Hospitality Human Resource

Additional (Part Time) Experience:


Front Office Receptionist (Golden Tulip, Dana Bay)

Front Office Team Leader (Golden Tulip, Dana Bay)

Front Office Cashier – Shift Closing (Golden Tulip Dana Bay and Dana Beach Resort) COMPUTER PROEFFIENCY:

Diploma of MS Word, PowerPoint, and Excel.

Adobe Photoshop CS and Elements.

Computer Hardware Diploma.

Windows and Software Installation (win 8, X.P,9, 10 ).

Sound typing and can handle normal trouble shooting.

Ability to Work in Extensive Work overload pressures.

Energetic and Hard Working.


Micro Soft Automation Diploma, Emerson Group of Colleges.

Certificate of Merit – Secondary School, Pine Hills School and College.

Environmentally Sustainable Development Certificate, COMSATS.

Managers Essentials Training from Golden Tulip Resort, Dana Bay.

HACCP Analysis Training Certificate from Golden Tulip Resort, Dana Bay.

F&B Hygiene and Storing Measures Training Certificate from Golden Tulip Resort, Dana Bay.

Pre-Opening Team Success Story Appraisal Certificate, Dana Bay Tourism Co. STUDENT LIFE EXPERIENCE: Student Life Employment

Students Coordinator(COMSATS Institute of Information Technology) Development Programmer entry level position at Comsats Institute of Information Technology In the Education sector in Abbottabad., Pakistan. Managing student’s problems like

Fee clearance and installment problems.

Receiving guests.

Students database maintenance.

Directing and overcoming various students' day to day problems.

Dealing with allotment of various securities, mails etc.

General students and faculty meeting fixing tasks.

Also working in managing various events, functions etc. Internee Level Position (Askari Commercial Bank)


English (excellent).

Arabic (average).

Urdu/Hindi/Asian (excellent).

German (average).


Nationality Pakistani

Residence status Valid and Transferable

Marital Status Married, One Child

Contact No 055*******, 050*******



Traveling, IT Awareness learning and new trends in Hospitality Industry REFERENCES:

Mr. Waleed Saleh – Managing Director, SRACO Hospitality Division Email:

Mr. Aftab Khan – Housekeeping Manager – Golden Tulip Resort, Dana Bay, Saudi Arabia. Email:

Mr. Deep Barua – Food and Beverage Manager – Dammam Palace Hotel, Saudi Arabia. Email :

More references will be provide if required.


Contact this candidate