Front Office Manager

CURRICULUM VITAE

A. PERSONAL INFORMATION

FULL NAME : KENNEDY O. OKODE

DATE OF BIRTH : 12TH AUGUST, 1986

GENDER : MALE

MARITAL STATUS : MARRIED

NATIONALITY : KENYAN

E-MAIL ADDRESS : ************@*****.***

MOBILE : +254*********/+254-*********

B ACADEMIC QUALIFICATIONS

Year Institution Level Awards

2013-2016

Moi university

Degree

Bachelor of

Hotel &

Hospitality

management

2013_ 2013

Capital Hospitality

Consultancy Service,

Kenya held at

SERENGETI SOPA

LODGE

Certificate of

Attendance

Front office

techniques

20011–

2012

Backcountry rescue

Institution

Certificate of

Attendance

First Aid Course

2006 –

2008

Musoma Utalii Collage

Diploma

Diploma in

International

Hotels &

catering

Management

B. CAREER OBJECTIVE: A position as an active employee involving responsibility and working with others as an team member to archive advancement, growth for the company and maintaining good industrial relation. C. PERSONAL QUALITIES: A very good team worker and team leader with the ability to work under pressure and with minimum supervision with focus on meeting deadline while observing perfection Eager to learn new things, new experience for a short time. Initiative, honest, mythical with good communication skills A hard working in nature, ready and willing to upgrade and work hard to it. Self- awareness and result oriented. Ability to identify critical issue quickly and accurately Problem solving Speaking good English and Swahili, French D. WORK EXPERIENCE: E. FROM FEBRUARY 2019 TO DATE WORKING WITH STEEL STRUCTURES AS CLERK OF DUTY THESE WERE MY RESPONSIBILITY 1)Helped maintain processed orders for mailroom deliveries. 2)Demonstrated leadership skills with co-workers. 3)Maintained 99 percent accuracy data entry rate. 4)Collected client letters and assorted them according to details 5)Answered multi - phone lines enquiries from clients 6)Handled tasks related to making employee checks 7)Provided excellent customer service to clients and staff 8)Maintained office files and order supplies. 9)Handle customer inquiries, complains, billing questions and payments 10)Demonstrated competency placing materials in proper file in accordance with office filling system 11)Maintained data entry requirements by following data programs, techniques and procedures 12)Processed accounts payable and accounts receivable 13)Utilized MS Excel, Word, Power Point and electronic e-mail system

FROM NOVEMBER 2018 TO FEBRUARY 2019 WORKED AS FRONT DESK/RESERVATION WITH PLANET LODGES THESE ARE MY DUTIES AND RESPONSIBILITY 1)To ensure that reservations are dealt with in an efficient and pleasant manner. 2)To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales. 3)To provide a hospitable service to the standards laid down in the Standards Training Manual. 4)To be fully conversant with Hotsoft. 5)To maintain at all times the filing and filing system. 6)To communicate with reception at all times and assist where necessary. 7)To check all correspondence in connection with reservations and deal with accordingly. 8)To be fully aware of all types of bedrooms, all their facilities and locations. 9)To be able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires. 10)To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis. 11)To run all appropriate reports connected with rooms as laid down in the Reservations Manual and distributed to the General Manager and Reception Manager – as agreed with your manager. 12)To work in accordance with the rooms strategy/top line actions. FROM 2011 TO 2014 WORKED WITH SERENGETI SOPA LODGES AS WAITER/HOST. THESE WERE MY DUTIES 1)Greeting guests as they enter, and putting them on a waiting list as necessary. 2)Providing guests with menus and answering any initial questions. 3)Seating guests at tables or in waiting areas. 4)Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. 5)Engaging with guests to ensure they're happy with food and service. 6)Responding to complaints andhelping to resolve them. 7)Answering phone calls, taking reservations and answering questions. 8)A knowledge of the menu. 9)Helping out with other positions in the restaurant as needed. 10)Providing great customer service. FROM 2014 TO 2018 WORKED AS FRONT DESK/ SINIOR SECEPTIONIS WITH SOPALODGE THESE WERE MY DUTIES 1)Maintaining monthly, weekly and daily report 2)Processing incoming mail 3)Handling guest complains 4)Front office operation & control 5)Monitor and evaluation programmers 6)Cashiering, 7)Reservation 8)Answer phones and operate a switchboard. 9)Route calls to specific people. 10)Answer inquiries about company. 11)Greet visitors warmly and make sure they are comfortable. 12)Call persons waiting for visitor and book them a room to meet 13)Schedule meetings and conference rooms. 14)Make coffee and set out food. 15)Ensure reception area is tidy. 16)Coordinate mail flow in and out of office. 17)Coordinate office activities. F. SKILLS AND KNOWLEDGE: computer, Microsoft word, Microsoft excel Skills in handling guest complains Team work/ team Building Front office Organization and set up Customer care techniques Professional phone behaviour Effective Commutation Front office operation procedure Customer service Proffesionalism Multitasking ability Team work Planning Verbal communication Productivity Management skils REFEREES:

Mr Elisaria Makivuyo Human Resource Manager SOPA LODGES P.O BOX 1823 Arusha Tanzania Mobile Phone,+255*********

Mr. Msafiri Eliud Lodge Manager, SERENGETI SOPA LODGE P.O.Box1823,Arusha Tanzania Mobile Phone : +255*********

Mr Isaiah Molel Assistant General Manager P O BOX 1823 Arusha Mobile Phone,+255*********. Mr Abubakar Karata Lodge manager, PLANET LODGES, P. BOX 12865 Arusha Tanzania

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