Customer Service

Dass Kamalanath Raman

Dass

customer experience associate with over eleven years of experience providing thorough a skillful support to senior executives, By Starting the career at capital city and moving to various locations, I have received a work experience at different places, public, and communication experiences, being built with strong strength of system skills, product knowledge and promoting business by satisfying the customers. Looking forward to develop my skills by facing new challenges in a different field. ********@*****.***

773335216

10/4 A, Poornawatta, Kandy, Sri

Lanaka

SKILLS

Corporate marketing

MS Office CRM

verbal and writing

communications

Team building

Leadership creativity

adaptibility/Flexibility

People Management

Billing collection and

reporting

LANGUAGES

Tamil

English

Sinhala

INTERESTS

Rugby Travelling

WORK EXPERIENCE

10/2011 – Present

Customer Experience Associate

Dialog Axiata Plc

Kandy

Delivering the service satisfaction for the customers with extreme service and marketing communication skills

Identifying the customer issues and provide solutions, also analyze and update the records for future improvements

Corporate marketing fluency and experienced of promoting and cross selling to complete the sale

Team building, conducting motivational briefings and presentations to archive the team goals Ability to Work as a team to archive all targets and to support the division Maintaining cashier floats and develop the reports for banking and audit purpose Achieve all branch KPIs as an individual and as a team to sustain the branch operations Being update with the knowledge of company products to ensure to deliver the accurate service without delay

02/2008 – 10/2011

Contact centre associate

Dialog Axiata Plc

Colombo

served customers all over the island by providing the knowledge of product and services with the strength of multi-language skills

Handling a large volume of customers with capability of working with a service urgency Ability to identify the nature of the customer with the island wide customer experience More than 50+ customer interactions per day, giving a friendly and a personalized service to maintain the first contact resolution

CERTIFICATES

Diploma in computer studies

IDM Kandy

System and product training qualification

Dialog Axiata

EDUCATION

2003

GCE O/L

St. Thomas college

Bandarawela

2006

GCE A/L

St. Anthony's college

Kandy

Achievements/Tasks

Achievements/Tasks

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