Customer Service Sales
Resume:
Lorena R. Brooks
***********@*****.***
**** *. ******* ****. **** 2119
Las Vegas, NV 89130
Authorized to work in the US for any employer
Work Experience
Customer Service Ambassador
Eastridge Conventions - Las Vegas, NV
April 2016 to Present
Provide excellent customer service.
● Overcoming guest problems and concerns.
● Making sure the guest experience is efficient and timely.
● Directing and ensuring my team has all that need to have a successful show.
Underwriter Service Assistant
Teamwright and Associates Realty - Las Vegas, NV
March 2014 to Present
* Responsible for reviewing Property submissions and provide terms, conditions and pricing to assigned brokers.
* Interviewing prospective applicants and requests specific information related to loan or credit application; corresponds or re-interviews applicants to resolve questions regarding application information.
* Coordinates processing of approved loans; ensures loans are processed according to agreement, customer needs and conform to Bank.
* Ensure all verifications of funds with mortgage companies and contractors.
Front End Supervisor
Target Retail Company - Las Vegas, NV
September 2015 to March 2016
* Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner.
* Responsible for managing the opening and closing procedures during respective shift.
* Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.
* Demonstrates integrity, honesty, knowledge, and the ability to exceed expectations for guests and team members alike while promoting the culture, values and mission of Target.
Bartender
Denny Corporation - Las Vegas, NV
August 2014 to January 2015
* Welcoming, acknowledging and greeting guests who come to the bar.
* Collect cash for beverages or drinks served and record sales
* Ensure limitations of problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking
* Responsible for Plan, organize, and control the operations of a cocktail lounge or bar.
* Check identification of customers to verify age requirements for purchase of alcohol.
Cocktail Server
Golden Nugget Hotel/Casino - Las Vegas, NV
October 1993 to January 2004
* Maintains cleanliness in public areas as welcoming guests making all guests feel comfortable and let them know you're there to personally take care of them
* Responsible for providing quality guest service, serving beverages, and amenities in all areas of the casino, pool and cabana; handling cash and credit transactions at the point of sales system.
* Responsible for providing friendly, courteous and efficient service to all guests and team members.
* Maintain a familiar understanding with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
Restaurant Manager
Waffle House - Tucson, AZ
January 1991 to July 1993
* Continuously serving clientele and analyzing work orders; planning daily schedules; investigating complaints; conducting performance tests; resolving problems.
* Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques
* Responsible for all documented services and installation actions by completing forms, reports, logs, and records.
Shift Supervisor
Jack in the Box - Phoenix, AZ
June 1985 to November 1990
Responsible for maintaining customer service, product preparation, cash accountability, drive-thru and back-line food preparation.
● Responsible for providing leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts.
● Maintaining and ensuring the restaurant is properly organized and staffed.
Education
College of Southern Nevada - Las Vegas, NV
Working towards Associate Degree
September 2009 to June 2011
Alhambra High School
Phoenix, AZ
Graduated 3.2 GPA
Skills
EXCEL (4 years)
MAC (7 years)
MICROSOFT OFFICE (Less than 1 year)
POWERPOINT (Less than 1 year)
Certifications and Licenses
Drivers license
Class c license
Additional Information
* Strong technical reporting data necessary for day-to-day operation
* Effective diplomacy skills associated dealing with professional clientele
* Strong mathematical aptitude and accurate critical thinking for problem solving
* Effectively conducting directing order of business in the office/shop
* Professional accurate analytical work proficiency with emphasis in Customer Service
Computer Skills:
* Microsoft Office Suite: Word, Excel, PowerPoint,
* MAC Systems
* Proficient in typing 40 W.P.M
* MLS Listings System
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