Customer Service Representative

Matilda D’Souza

P.O.Box *****, Doha Qatar (974-******** **********@*****.***

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Objective An Opportunity to optimize my qualifications and experience within a Dynamic, Challenging and Rewarding environment.

Profile

• Initiative and drive with Problem solving abilities including research skills.

• Dynamic and vibrant personality.

• Able to prioritize efficiently and effectively.

• Time management to maximize output.

• Computer Literacy - Word processing skills at 30+ w.p.m.

• Flexible and versatile – able to maintain a sense of humor under pressure.

• Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.

• Excellent team-building skills.

Skills Summary Professional Experience FRONT DESK OFFICER / CUSTOMER SERVICE REPRESENTATIVE

• Provide top-notch customer service.

• Being attentive to client and pet needs.

• Identify and work compassionately with clients in various emotional states.

• Work patiently with distressed, frustrated or disgruntled clients.

• Answer and triage phone calls from clients.

• Schedule appointments and schedule procedures.

• Check-in clients.

• Monitor client flow from check-in to discharge.

• Monitor schedule and flow.

• Client call backs.

• Managing record requests between other hospitals and specialty practices.

• Discharge patients.

• Assist in cleaning the hospital including but not limited to: keeping reception desk

Project Management

Report Preparation

Computer Savvy

Customer Service

Front-Office

Operations

Matilda D’Souza

P.O.Box 33197, Doha Qatar (974-******** **********@*****.*** Page 2

area

• Process payment transactions.

• Maintain proper documentation in the electronic medical record.

• Relay appropriate information to/from clients to doctors and/or management.

• Computer skills: able to use windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software (Advantage)

PROCURMENT OFFICER / EXECUTIVE SECRETARY

• Prepared purchase orders and kept track of incoming and outgoing orders.

• Assured the purchases would arrive on schedule and meet the specifications of the purchaser.

• As a liaison between the executive and subordinates, transmit directives, instructions and assignments and follow up on status of the assignments.

• Review, proof-read, and edit documents prepared for the Manager’s signature.

• Regular follow up with Clearing Agents in order to get the material out of Border/Port.

• Prepared the Legal Documentation for Approval of the EPC for all material to and from Doha. Responsible of handling incoming and outgoing calls.

• Responsible for administrative functions such as filing, data entry, hotel bookings and confirmation of airline tickets, visitor relations, making EPC for clearance and self- correspondence.

• Provided personalized customer service when required.

• Performed staff orientation and training, assisted with scheduling.

• Consistently recognized for outstanding performance and efforts. ADMIN ASSISTANT / DATA ENTRY OPERATOR / RECEPTIONIST

• Oversee all aspects of general office coordination.

• Maintain office calendar to coordinate work flow and meetings.

• Maintain confidentiality in all aspects of client, staff and agency information.

• Monitor and assist with maintenance of the organization’s website.

• Interact with clients, vendors and visitors.

• Answer telephones and transfer to appropriate staff member.

• Coordinate and maintain records for staff, telephones incoming calls and maintain a record of International Calls.

• Open, sort and distribute incoming correspondence, including faxes and email.

• Sign for and distribute UPS/FedEx or similarly delivered packages.

• Prepare responses to correspondence containing routine inquiries.

• Perform general clerical duties such as bookkeeping, copying, faxing, mailing and filing.

• File and retrieve organizational documents, records and reports.

• Create and modify documents such as invoices, reports, memos, letters using word- processing, spread-sheet, database and/or other presentation software such as Microsoft Office, other programs.

Matilda D’Souza

P.O.Box 33197, Doha Qatar (974-******** **********@*****.*** Page 3

• Set up and coordinate meetings and conferences, as well as attend Board-Meeting, committee meetings as requested in order to record minutes.

• Make travel arrangements for staff, board and volunteers.

• Collect and maintain inventory of office equipment and supplies.

• Arrange for the repair and maintenance of office equipment.

• Support staff in assigned project-based work.

• Assist with overall maintenance of the organization and its offices.

• Other duties as assigned by Executive Director.

Employment History Front Desk Officer/Customer Service Representative Doha Vets (The Veterinary Surgery)

July 2012 – October 2018

Procurement Officer,

SODAMCO, Doha, Qatar

Jan 2007 – Jan 2008

Admin Asst. cum Data Entry Operator, Temporary Post Qatar Airways - Performa Global (Cabin Crew Recruitment) Aug 2006- Dec 2006

Executive Secretary

SODAMCO, Doha, Qatar

Apr 2005 – Jun 2006

Education Senior School Certificate – Mainstream Commerce (2002) M.E.S. Indian School, Doha, Qatar

Computer Skills Microsoft Office (Word, Excel, PowerPoint)

Advantage ( Application )

Oracle (Application)

Lotus Notes – Mail Purposes

Personal Information Date of Birth 23 December 1981

Nationality Indian

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