Mortgage Customer Service

Sarah M. Primeau

**** ********

Troy, MI *****

Phone: 248-***-****

Email: ************@*****.***

SUMMARY

Senior level professional with a BA Degree who has completed numerous assignments successfully in key management, supervision, administrative, customer service, mortgage processing and accounting/bookkeeping positions. A results focused leader possessing a diverse background in various HR related activities including but not limited to Labor Relations, employee development and internal conflict resolution activities. A proven problem solver experienced in coordinating the development and successful implementation of effective internal policies, methods and procedures to reduce the occurrence of employee and/or other work related issues. Has consistently demonstrated the ability to make excellent decisions, work independently, or as part of a team effort with a minimum of supervision. Extremely effective in both verbal and written communications and direct contact with internal/external customers, employees, the public, union representatives and all levels of management and other stakeholders. Successful at meeting project deadlines both as an individual and as a team member. Experienced in Identifying and resolving potential conflicts of interest and working closely with legal department and others to ensure mitigation of potential business risks. Other proven skill sets include but are not limited to training, organizational development, project management, team building, relationship building and various other HR related activities. Proficient in using entire MS Office Suite (Word, Excel, Outlook, Power Point etc.) and other types of software with both the ability and willingness to quickly learn and use other software.

PROFESSIONAL EXPERIENCE

UNITED SHORE FINANCIAL SOLUTIONS, Troy, MI 2013-Present Service & Coordination Specialist

·Provide a full range of customer services and follow up in the processing and completion of incoming mortgage applications

·Contact delinquent customers and arrange for payment of delinquent short term mortgage payments and/or escrow shortages

·Organize, coordinate and schedule completion of required home inspection activities with mortgage applicants

·Acts as a liaison between United Shore employees, mortgage brokers and mortgage applicants as required

·Assist mortgage brokers with obtaining and completing required documentation to successfully process mortgage applications

·Lead/coordinate internal activities designed to improve work flows and communication to eliminate or minimize conflicts/problems between work areas and/or departments

·Educates/informs mortgage brokers about United Shores procedure and policy requirements impacting both them and their clients

·Complete a variety of other duties as required by circumstances or assigned by management

SCARAB CLUB, Detroit, MI 2012-2013 Assistant Gallery Director

·Managed, coordinated and successfully planned and executed all art gallery activities, events and receptions

·Developed, implemented, revised and maintained security and safety protocols designed to protect gallery artworks and the portfolios of artists included in gallery displays

·Developed, implemented, revised and maintained internal operating methods and procedures for the gallery

·Managed day to day operations of the gallery

·Completed a variety of other duties as required by circumstances or as assigned by management

MERRELL CONSTRUCTION, Troy, MI 2010-2012 Accounting/Bookkeeping Manager

·Managed day to day financial activities of the company

·Coordinated and managed the accounting and bookkeeping systems

·Oversaw and assisted with maintaining the accounts receivable and accounts payable records and activities

·Received and paid all monthly company business expenses

·Conducted company banking activities including deposits and withdrawals

·Completed a variety of other duties as required by circumstances or assigned by management

PERSONAL SABBATICAL 2001-2010

·To fulfill the important stay-at-home mother duties required to nurture the growth and proper development of my children until they reached the age to begin attending grammar school

HOMETOWN COMMUNITY CREDIT UNION, Novi, MI 1993-2001

Membership Services Representative

·Managed the day to day interface activities between employees and other credit union staff

·Developed, implemented, revised and maintained compliance with all company policies and protocols

·Trained employees in proper and positive ways to effectively communicate with members, other employees customers and the public

·Enhanced and improved my personal skills participating in both internal and external training activities

·Completed a variety of other duties as required by circumstances or as assigned by management

MEADOWBROOK COUNTRY CLUB, Northville, MI 1992-1995

Hostess/Waitress

·Ensured optimal level of customer service for meals, beverages and other needs

·Assisted members and guests in providing daily special lists and in responding positively to other requests

·Completed cleanup and other activities as required

EDUCATION/TRAINING

Bachelor of Arts Wayne State University GPA 3.96

Labor Relations and Conflict Resolution

CERTIFICATIONS

Notary Public Oakland County, MI

Civil Mediator Oakland County, MI

Reiki Levels I & II

CIVIC/PROFESSIONAL VOLUNTEER ACTIVITIES

Alternatives to Violence

Brown Bag Movement

Community Garden

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