Donald D’Agostino

847-***-**** Gurnee, IL ***** adfzqc@r.postjobfree.com

Organized Inventory Management Quick Learner Collaborative Detail-Orientated

Customer focused, and result driven individual with interpersonal skills. During my professional career thus far, I have accumulated 4 years of experience with SAP and Manufacturing, 5 years’ experience in production and Inventory control, 2 years of professional sales experience, and 3 years of customer service experience. I have cultivated a flexible, persistent, and versatile mindset through success in sales and customer service. Organized individual who sets goals and meets deadlines. I've coordinated fundraising teams and simulated businesses with teams. As well as shown communication skills while doing automotive retail sales, business supplies retail, and also as a student’s salesman as part of The Chicago Blackhawks organization.

EDUCATION & CERTIFICATIONS

College of Lake County, Grayslake, IL

Completed coursework towards Computer Sciences, May 2016

DePaul University, Chicago, IL

Bachelors in Marketing, Graduated June, 2019

INTERNSHIP

College Works Painting, Gurnee, IL

Branch Manager, Jan 2017 – March 2017

Led a small team of door to door sales associates and demonstrated our product and knowledge to give a top quality exterior finish to the home of the client.

Informed consumers of detailed product knowledge best suited for their home needs.

Input collected clients and leads on a CRM to maintain contact with our customers and knowledge on their problems and solutions.

Planned strategies for door to door teams to cover the most amount of area during the day.

WORK EXPERIENCE

ABBOTT DIAGNOSTICS, Lake Forest, IL

Customer Service Representative II, September 2020 – Present

Creation of Sales Orders from Inbound phone calls, emails, faxes, and EDI’s.

Provided information to customers and would quickly resolve problems

Utilized a database to retrieve customer or company information.

Used multiple operating environments

Assisted with communication between departments to locate products

Collaborated with planners and schedulers

BROADSPIRE A CRAWFORD COMPANY, Lake Zurich, IL

Customer Service Representative, September 2019 – September 2020

Intake of Customer information to create a claim for adjustors reviews.

Sort customers inquiries by probing information to claim.

Help adjustors and customers make contact.

Create claims for third parties.

Followed directions for each type of claim and then probed at each points to find specifics of claims.

Responded to claim inquiries.

Collaborated with Specialist on care of clients claim specifics.

Navigate customers to proper lines of business to ensure their needs are met.

Ensure proper customer care through a positive attitude.

Explain to callers about the companies services and products.

Schedule dates and deadlines for contact between specialists and clients

STAPLES, Vernon Hills, IL

Inventory Specialist, August 2018 – September, 2019

Grew the work for current clients of Staples, i.e. Homewerks, Fhotokite, Grainger, Culvers, Abbvie.

Reviewed, edited, printed, and contacted customers daily about projects to ensure their deadlines are met.

Consoled and advised new business owners and customers of all our options to help meet their needs.

Provided a unique shopping experience and exceptional customer service

Responsible for maintaining and optimizing usage of all machines.

Improved conversion of customers to rewards members and purchase.

Assisted customers and helped to build their baskets prior or during purchase.

Followed production scheduling and planned production of orders.

AL PIEMONTE NISSAN, Melrose Park, IL

Sales Associate & Porter, April 2017 – July, 2018

Responsible for product knowledge on all vehicles including new and used Nissan and other brand vehicles to establish my credibility as a specialist.

Performed outbound calls to existing and potential customers using Reynolds and Reynolds pipeline to expand pipeline data and retrieve better understanding and knowledge of customer needs.

Sold $500,000 in products within 4 months (April 14th - August 31st, 2017), including packages and accessories.

Provided customer service from initial contact, showcasing the product, financial advising and after-purchase follow up to ensure satisfactory relationship between Nissan and the customer.

Managed various tasks on a daily basis to ensure great customer service.

Ensured all buildings were neat and clean from the during operational hours.

Responsible for delivering sold vehicles to customers.

AKZONOBEL AEROSPACE & COATINGS, Waukegan, IL

Batch Maker & Material Handler, Nov, 2013 – July, 2016

Mapped data between source systems, data warehouses, and data marts.

Implemented business rules via stored procedures, middleware, or other technologies.

Developed data warehouse process models, including sourcing, loading, transformation, and extraction.

Provided goods to internal customers by schedule production deadlines.

Designed, implemented and operated comprehensive data warehouse systems to balance optimization of data access with batch loading and resource utilization factors, according to customer requirements.

Facilitated production scheduling with routine cycle counts and adjustments to SAP inventory.

Prepared detailed reports on audit findings.

Collected and analyzed data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.

Examined records and interviewed workers to ensure recording of transactions and compliance with laws and regulations.

Ensured that AkzoNobel met the company standards of manufacturing procedures and regulations by using cross references, (certified auditor with the Dolan Group).

ADDITIONAL SKILLS

SPSS knowledgeable

Bloomberg market Concept certified

Forklift certified

Creativity

Imaginative

Public speaking

Metric weight conversions

CPR certified

Trained auditor

Survey research

years SAP

Inventory management

Microsoft Office

years Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Reynolds & Reynolds

Salesforce

Adobe Photoshop

Microsoft Publisher

Meeting deadlines

Project management

Competitive

Organization

Prioritizing

Quick-learner

Forecasting

Supply chain

Coral Draw

Interpersonal skills

Process orientated

Time management

Teamwork

Fast learner

AS400

Collaborative

Customer service

Inventory control

Communicative

Campaigning

Accountable

Sales

Customer service

Social media

Event management

Supply chain

SQL

ACTIVITIES & HONORS

Sid Feldman Legacy Fundraising (Jan. 2018- March 2018)

Cold calls, 30 cold calls in one class period

Follow up appointments.

Helping donators through process.

Distribution of receipts to 20+ donators.

Collection and audit of donations to promised amounts

Creation of own CRM, containing 20-30 personal contacts.

Orchestration and implementation of fundraising events.

Chicago Blackhawks Sales Team (Jan. 2018- March 2018)

Most sales over the phone, with 20 total sales.

Total tickets sold during the period were 33.

Trained on Salesforce.

Shadowed at C.H. Robinson, (Winter, 2018)

Carrier-Kevin Cooney

Sales- Andrew Brzuyz

Discussed how leads were found.

Objectified the reason for analysis of customers’ carrier expenditure: whether and why it has increased and decreased over time.

Objection handling.

Learned the use of “emotional appeal” to close sales.

Volunteer Tutor at 826Chi, (Spring, 2019)

Gerardo Galan – Program Coordinator

25+ hours of service.

Taught students between the ages of 9-12.

Helped students during science experiments.

Set up and cleaned with program instructors.

Clear Statements Studio, (September, 2019)

Sole Proprietorship.

Marketing Solutions Company.

Multiple Marketing services offered.

Founded by Myself.

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