Elizabeth Ross adfzpq@r.postjobfree.com

Personal Statement

Having already successfully completed my degree at the University of Sussex, where I attained a 2:1 in Applied Psychology (BA) I took a great interest in working with people. My degree also helped develop a confidence that has allowed me to work individually as well as part of a team

After completing L1 & L2 in Counselling Skills Course at Varndean College, I have learned excellent interpersonal skills and the ability to interact well with people who have difficult issues they wish to discuss utilizing listening skills, mirroring etc.

With over 7 years experience working in customer services within the B2B and B2C sector, I gained invaluable communication skills and the ability to work well with others. The role also gave me experience in general administration work, including the use of Microsoft Excel, Word, Outlook and various bespoke CRM systems.

CAREER OBJECTIVE

I am looking for a long-term career that will utilize my skills and experiences. I wish to obtain a role that is varied and challenging and I feel that I have many transferable skills that will prove to be useful.

PERSONAL SKILLS

This is a summary of my key personal skills:

Communication skills- Ability to successfully coach and train other people. Ability to communicate with people at all levels. Ability to be flexible and adaptability to new situations/roles. Excellent writing skills.

Technical skills- MS Excel, Word, Outlook, Mac, and bespoke in-house

Database Systems

Data skills- Accurate record keeping and attention to detail.

EDUCATION

●Varndean College, Brighton (2016)

CSKL2 Certificate in Counselling Skills

●Varndean College, Brighton (2012)

NCFE Award Level 1 in Interpersonal Skills

●University of Sussex, Falmer (2005)

Bachelors Degree in Applied Psychology (2:1)

●Braeburn High School, Kenya (2002)

3 A-levels grades B-C

8 GCSE’s grades A-C (including English and Mathematics)

CAREER HISTORY

The Park Lodge Hotel (December 2019- present)

Hotel receptionist and administrator.

Client bookings and checking out

Handling client grievances.

Stock Market Performance (Dec ’19)

DSA accredited Sales and marketing consultant

Provide and sell educational resources for attending Stock Market College based in Sandton.

Field sales Representative

Brighton YMCA (September 2018- July 2019)

●I worked as a key worker at one of the local projects and supported 10 clients with any needs. For example, benefits and housing and also basic emotional support

●After 2 months garden leave, I returned at a different project and my role also includes covering reception and other administrative duties

Sussex Beacon Client Support Worker. (Jan ‘18 - May ‘18)

●Supporting nurses with duties such as counter signing for controlled drugs.

●Supporting service users with their emotional, psychological and physical health.

●Assisting with pre-assessment of service users upon admission to the in-patient unit.

Coastal Home Care (Portslade) Care Assistant. (Feb ‘17- Mar’17)

●Personal care including cleaning, shopping and administering medication.

●Accurate record keeping and updating support plans

●Developing comfortable relationships with various clients

Brighton and Sussex Care (Brighton) Support Worker/Key Worker. (Aug

‘16- Dec ‘16)

●Involved in home care /personal care and social care with various clients. Most of them had either mental health issues or learning difficulties. The role required patience, compassion and respect.

●Completed my care certificates and Boots medical training. I am experienced in administering medication.

●I was a key worker for one particular client and met with him very fortnight to assess his home needs, mental needs etc.

The Association of Master Tradesmen (Hove) Service Manager. (Dec ’14-

Jan ’15)

●Contacting contractors and builders offering them new ‘jobs’ on the proviso they join the membership.

●Admin duties included updating their profiles on bespoke CRM system and processing payments.

The Telemarketing Company (Brighton)- Senior Telemarketer/ Appointment Setter. (Jul ’05- Oct ’08) & (Feb ’13- Jun ’13)

●Appointment Setter for American Express financial services campaign. Speaking to Senior Level officials for companies with an annual turnover of over £2 million.

●Over 90% success rate when qualifying potential leads for the sales consultant to convert.

●Assisting in Quality Checking calls made by other members of staff.

●Support and training to any new members of staff on any given campaign.

●Provide ad- hoc support and input, if and when needed, to Team Managers regarding any new members of staff.

●Liaise with Senior Managers and clients on how to approach any new campaigns.

●Extensive time management skills attained when scheduling callbacks for potential leads.

●Admin duties included organising a diary for call backs, updating details on bespoke CRM system and managing the diaries for Amex consultants to arrange either call backs or face to face visits.

Amaze (Brighton) – Transitional Support Volunteer (Sep ‘11- Feb ‘12)

●Transitional Support Volunteer. Working with children aged 16-18 with learning difficulties.

●Position included home visits and consulting with external agencies.

●Coordinating activities for those with learning disabilities.

CSMA Club (Brighton)- Membership Services Representative. (Aug ’09-

Aug ’10)

●High success rate in renewing membership on out-bound calls to members of the club.

●Processing payments to the club using a bespoke in-house system online, and also processing payment by customers who sent through cheques.

●Up- selling products from LV home and motor insurance, Britannia Break down cover and other products to current members.

●Making cold calls to people that responded to a mail campaign and creating new prospective members.

●Taking in-bound calls regarding customer services and dealing with any problems with regard to a customer’s membership.

●Liaising with other departments of the club via email regarding any issues regarding a customers membership.

●Admin duties involved email responses and compositions, updating details of insurance on the customers profile.

Domestic and General (Brighton)- Home Appliance insurance provider.

(Jul ’09)

●A B2C role, up-selling insurance to customers who bought a range of white goods appliances including washing machines and fridge- freezers.

●Consulting the in-house database in order to calculate the appropriate amount of insurance payments based on the make on model of the white goods appliance.

●Processing payments over the telephone using bespoke in-house software.

●Admin duties involved processing payments and updating details on bespoke software system.

Spokenfor LTD (Brighton)- Marketing Agent. (Feb ’09- Jul ’09)

●Appointment setter for sales consultants for various campaigns including the Engineering and Manufacturing sector.

●Liaising with clients on a continuous basis over email and telephone calls regarding any queries from any given campaigns.

●Obtaining and encouraging attendees to various events, open days and seminars hosted by various clients.

●Admin duties specifically involved continuous interaction via email as well as managing the diaries for sales consultants for visitations to clients.

INTERESTS

●Current Affairs

●Travelling

● Scuba Diving

Contact this candidate