Sales Front Desk

KELLY BIGNARDI

929-***-**** ********.*****@*****.***

EDUCATION

New York Institute of Technology Sept’ 14 – May ‘18

New York, NY

-Bachelor of Professional Studies in Hospitality Management

SKILLS PROFILE

-Fluent in Portuguese

-Expert in Microsoft Office and Google Suite

EMPLOYMENT HISTORY

Workplace Experience Assistant, HULU May ’19 – Present

New York, NY

-Maintain NYC Office operations manual

-Assist with OPEX projects

-Provide support with expense reports, budget tracking, expense reports and p-card reconciliation

-Perform administrative duties such as data entry, data audits/updates and answering team member questions

-Manage kitchen and office supply ordering and inventory

-Support all onsite and offsite events in coordination with the WE Specialist

-Responsible for ServiceNow, mail system and badge system

Front Desk Agent, Blakely New York Jul ’16 – Dec ‘18

New York, NY

-Greeted and aided guests with management’s registration process

-Managed crisis in a timely manner to guarantee guest satisfaction

-Reserved 30-40 reservations daily while managing front desk duties

-Amplified guest experience through anticipating guests needs and wants

-Actively listened and observed team members to provide proper assistance

Sales Associate, Nordstrom Rack Sept ’15 – Jul ‘16

Flushing, NY

-Attended high volume of customers by developing new strategies to meet customers’ personal needs

-Maintained knowledge of store inventory and sales activity

-Utilized store equipment’s to help generate sales by providing quick check-outs

-Generated sales by creating weekly displays of new merchandise

Receptionist, Ouidad Salon Inc. Apr ’15 – Aug ‘15

New York, NY

-Exceeded sales expectations by recommending products based on customer needs

brought in over $2,000 in revenue weekly

-Answered phone inquiries

-Managed all stylists calendars

-Maintained a clean working environment and designed salon merchandise display

-Processed payment transactions

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