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Manager - Project Coordinator

Location:
Santa Clarita, CA
Posted:
September 10, 2020

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Resume:

Casey McKay

Cell: 818-***-**** *********@*****.*** linkedin.com/in/caseyjmckay511

Summary:Seasoned Retail Operator celebrating operational results and metrics moved by using a lens of operational improvement and creating a better workplace, centered around achievement. Thought based leader who values team cohesion and leverages an individual’s talent and abilities to balance those around them, providing opportunity to make an impact. Always pushing myself and my team from a place of servant leadership to assess and adapt plans quickly and develop strategy for future growth. Confronting the reality of the process by asking “How”? How can we be one second faster? Can we have one less step? Could we do this another way? How will we do that? Starbucks, Inc.

Store Manager Santa Clarita CA 2017 - Present

District Accomplishments within 13 stores:

● Surpass sales targets and operational metric expectations in high volume drive thru location; serving 1,200 customers daily; leading 35 active partners; with yearly sales exceeding $2.5 million.

● Elevated the Starbucks Experience 23% based on Customer Connection scores; by assessing customer demographics, developing team workshops and daily performance focused coaching related customer service delivery.

● Overhauled existing certification process for barista role; created a check and adjust system to recertify all existing partners, decreasing district wide product quality complaints. Process is still used within 13 stores in the district.

● Lead workshops and training meetings to ensure and improve on operational excellence; decreasing window times metrics, improving food sales, and decreasing quality complaints to improve on the Starbucks Experience.

● Proactively recruit candidates to share within the district; full-life cycle recruiting in Taleo and Kronos; constantly networking and interviewing candidates for all stores.

● Advocate of informal coaching within internal team to address positive behaviors and opportunities for improvement; ensures no surprises during formal evaluations.

● Hired and promoted 20+ partners into leadership roles. Regional Accomplishments within 111+ stores

● Partnered with the Regional Director of Operations to improve food growth and sales through a deep dive of newly introduced Pull to Thaw process for bakery items.

● Spearheaded development of food support routine with peers for the Regional Director of Ops to remove bottlenecks, improve efficiency, and minimizing the workload for hourly partners. Practices adopted in later corporate roll out.

● Consistently positioned in top 5 stores for Drive Thru Metrics developing strong fundamentals and operational routines in each store.

Assistant Store Manager Santa Clarita CA 2016 - 2017

● Transformed and relocated an existing $1.5 million cafe store with 14 partners.into a high grossing flagship drive thru; sales exceeding $3.5 million in first year.

● Recognized with a BRAVO award from senior leadership for successful crossfuntional work preceding relocation.

Recruiting, hiring, training and scheduling practices of 30 partners housed across the market.

Constant coordinating with corporate support, facilities, construction, and design teams.

● Successfully scheduled and hosted tours for Corporate Senior Executives. Shift Supervisor Santa Clarita CA 2015 - 2016

● Lead a team of 30 partners during various shifts.

● Store recognized for 96% success rate on Quality Assurance Audits achieved by observing business trends and redistributing workload and education of quality and cleanliness standards.

● Certified as a Coffee Master

● Measured each partner; 30 minute marks, offering feedback on opportunities for improvement.

● Trained and re-trained partners on new sales and service processes. Casey McKay

Cell: 818-***-**** *********@*****.*** linkedin.com/in/caseyjmckay511 Forever21, Los Angeles, CA

Visual Merchandising Manager Santa Clarita CA 2014- 2015

● Performed dual role as Visual Merchandising Manager and lead daily retail operations; directly supervising 33 employees.

● Market lead responsible for creatively managing allocated time and resources to maximize efficiency of Visual and Stock teams across a diverse retail market.

● Selected for Corporate Floorset Teams; created company-wide directives for merchandising based on fashion trend reports, with recognition of speed and precision.

● Traveled the market to recover poor visual execution, provide coaching, and train teams to showcase the ability of proper visual representation in the generation of sales.

● Responsible for brand positioning and integrity within store, utilizing customer interest and visual directive to map and execute merchandising initiatives.

● Saw expedited turnover of product and uplift in sales after each refresh.

● Provided feedback to Field partners in regards to marketing initiatives, competitor analysis, and product allocation.

Visual Merchandiser Santa Clarita CA 2014

● Performed dual role as Visual Merchandiser and Lead daily retail operations of Valencia, CA store; directly supervised 33 employees.

● Adjust corporate directive to meet product levels and demographic while maximizing sales potential of small box store.

● Supported multiple locations in meeting merchandising standards.

● Served as lead to the District for completion of special visual and stock projects.

● Coordinated stock managers and stock leads across the market to streamline back room organization and support product flow and selection.

Head Cashier Santa Clarita CA 2012 - 2013

● Trained all roles across the market in coaching and sales techniques.

● Delivered high KPIs at each location improving the connection, sales, and styling techniques of the sales associates.

Sales Associate Santa Clarita CA 2011 - 2012

● Maintained loyal customer base to establish highest sales numbers.

● Developed and sustained methods of active and passive styling to inspire customers. Fashion Institute of Design and Merchandising Los Angeles, CA B.S Business Management / A.A Graphic Design (Branding): September 2012 -May 2015

“The Business Management Program allows students to develop the business and management skills to start their own companies or be part of management teams in the Fashion, Interior Design, and Entertainment industries. In business management classes, students work like consultants, dissecting a real company and making strategic recommendations.” Coursework: Business Management and Consulting, Managerial Accounting, Human Resource Management, Applied Management Strategy, Business Law, Creativity in Business, Writing for Business Professionals.

Software:Microsoft Word - Advanced; Microsoft Excel - Intermediate; Microsoft PowerPoint - Advanced; Microsoft Outlook - Advanced; Adobe Illustrator - Advanced; Adobe InDesign - Advanced; Adobe Photoshop - Intermediate



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