Sales Customer

Herb Vera

703-***-**** / *********@*****.*** / http://www.linkedin.com/in/herbvera

Summary

Award-winning Global Account Management Leader, Consultant, and SaaS Sales Expense Management Business-to-Business Relationship Professional with over 30 years’ experience in Enterprise and Global Account Management, Federal Account Management, Financial Services, SCM, B2B Medical/Pharmaceutical, Technology, Travel Expense Management, and Outsourcing industries.

Achievements include a proven history of successfully establishing and growing strategic global and enterprise expense management and client relationships. Proven success selling global payment services (including Corporate Card), SaaS offerings, and leveraged expense management and supply chain technology with partners like Concur, SAP, Oracle, Meridian, and American Express’ own Electronic Invoice & Payment (EIP) and travel solutions to benefit clients. Average portfolio size ranged from $1.2B – $2.3 Billion.

Professional Experience

Sales and Relationship Management – Commercial Payments

VP, Relationship Management Sr. North America, JPMorgan Chase 06/2018 - Present

Managing strategic Tier 1 Relationships for Commercial Card and B2B

Commercial Card and Payments oversight of Strategic Relationships in North America

Successful relationships with Banking and Treasury Officers as Coverage Partners

Sales and Account Management – Federal Government

Federal Account Manager, SAP Concur Technologies 9/2014 – 6/2018

Work with Federal Government agencies supporting and developing their SaaS technology to enhance travel and expense capabilities, increasing operational efficiency and reducing expense management cost

Building and maintaining strong client relationships to continuously grow business, identify and develop new critical relationships, and share best practices and lessons learned

Maintaining in depth knowledge of both client needs and products to develop a trusted advisor relationship with Government clients

Strong focus on making top sales quotas is highly important to this role’s success

Sales and Account Development – Commercial/Federal

Global Corporate Payment Solutions, American Express Co. 5/2012 – 9/2014

Worked with Commercial Enterprise Payment and ecommerce clients in support of their B2B goals

Grew and maintained strong client relationships utilizing best practices to reduce expense management costs, and increase efficiencies

Gained in depth knowledge of both client needs and products to develop a trusted advisor relationship with clients

Strong focus on making top sales quotas was essential to the success of this position

Consultant, Leadership and Professional Relationship Management Consultant/Trainer 9/2010 – 5/2012

Leadership consulting, professional relationship development training, and career coaching

Director of Global Enterprise Industry Partnerships, American Express Co. 3/2007 – 8/2010

Led a Global account management team focused on client relationships including 4-7 direct reports (as well as 20+ indirect reporting team members)

Managed a portfolio size of $1.2 Billion relating to American Express’ largest global pharmaceutical clients

Gained in depth knowledge of both client needs and products to develop a trusted partner relationship with clients focusing on procurement, finance, travel expense management, and technology optimization

Strong focus on account growth and congoing client satisfaction was essential to the success of this position

Director of Account Management – Global Business Partnerships, American Express Co. 3/2003 – 3/2007

Led a Global account management team focused on client relationships including 4-7 direct reports (as well as 20+ indirect reporting team members)

Grew, managed, and consolidated a portfolio size of $2 Billion relating to American Express’ largest global Corporate Card, Procure and Pay Solutions, Travel Technology, and overall B2B relationships

Gained in depth knowledge of both client needs and products to develop a trusted partner relationship with clients focusing on procurement, finance, travel expense management, and technology optimization

Strong focus on account growth and ongoing client satisfaction was essential to the success of this position

Executive Director, Multinational Account Management, American Express Co. 3/2000 – 3/2003

Led a multinational account management team focused on client relationships including 4-7 direct reports (as well as 20+ indirect reporting team members)

Responsible for growing and managing a $2.5 Billion portfolio of American Express relationships focused on Corporate Card, Corporate Purchasing Card, and Travel across global markets

Gained in depth knowledge of both client needs and products to develop a trusted advisor relationship with clients focusing on procurement, finance, travel related services, and technology optimization

Acting Vice-President - led a team of Global Directors as American Express Co. VP was out on medical leave. Portfolio of over $10B in billings

Education

Harvard Business School – Harvard Mentor Program, Business Administration and Management, General - 2018/2019

George Mason University, Fairfax, VA – Completed PMP (Project Management Professional) Certification – Jan 2010

Glendale College, Glendale, Arizona – Techniques of Supervision & Business Organization (GPA 4.0)

Language Fluency

English - Ability to read and write

Spanish - Ability to read and write

Various references available upon request.

Awards and Recognition

2017 100% Customer Retention

2017 114% of Sales Target

2015 100% Customer Retention

2014 100% Customer Retention

2013 100% Customer Retention

2013 Top Client Satisfaction ("Health Meter" Score) and Customer Entrenchment Improvement

2012 100% Customer Retention

2009 Top Meetings' Sales Growth - (Sales Achievement)

2008 Top Platinum Sales - (Sales Achievement)

2008 Humanitarian Award - (Personal Achievement)

2007 Top Platinum Sales - (Sales Achievement)

2007 Change Leadership Award - (Change Leadership)

2005 Global Client Group Sales Achievement Award - Sales)

2004 Supplier of the Year Award - (Customer Award)

2001 President’s Club - (Sales and Leadership Achievements)

2000 Multinational Leadership Award - (Leadership Development)

1996 President’s Club - (Sales and Leadership Achievements)

1993 Top Leader Award - (Leadership)

1990 Employee of the Year Award

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