Property Manager Customer Service

Melissa LaMarr

*** *. ****** **, ****, Ohio ***** 937-***-**** **********@*****.***

•To be able to secure a Management position with a competitive organization that will allow me to enhance and grow with my experience, knowledge and skills.

HIGH SCHOOL DIPLOMA 1987 TROY HIGH SCHOOL

•Computer Programming

•Basic high school courses

•Knowledge in HUD, LIHTC & RD

•Knowledge in working with OneSite Software

•Excellent time management

•Ability to work as a team or independently

•Detailed and organized

•Knowledge in Microsoft office

•Self-motivated with a strong work ethic

•Excellent written and verbal communication skills

•Ability to follow direction

•Perform file audits for applicants and residents

•Assign Rental Assistance for Rural Development properties

•Monitor Annual Recertifications

•Processed repayment agreements

PROPERTY MANAGER/COMPLIANCE SPECIALIST FAIRFIELD HOMES, INC. APRIL 1998 – APRIL 2020

•Advise managers through audits and remedy compliance issues

•Ensured all documentation follow all guidelines and requirements

•Running of EIV on a monthly basis

•Ensure all documents contained are correct and accurate

•Guiding managers with training of OneSite

•Collected Rents

•Supervised employees

•Submitted invoices

•Inspection of apartments

•Implemented marketing initiatives to achieve occupancy goals

•Met with residents to complete proper paperwork

•Interview, qualify and place residents

•Maintained timely communications with residents

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Certifications & Training

Compliance Policies and Regulations Training (OHFA) May 2019 Understanding Your MOR (MAHMA)

Basics of Fair Housing (OCCH) (Gorsuch) May 2002 – August 2019

Tax Credit Compliance Course (OHFA) May 2018

Basic Site Management Issues Relating to RD Sec. 515 May 2015

Home Funds Basic, Students in Affordable Housing (Zeffert & Assoc.) August 2015

Correcting Non-Compliance, Multiple Building Elections, Income May 2014 and Rent Limits, Mixed Finance, Section 42 with Home Funds, Mixed Income Properties (The TheoPro Group)

TRACS 202 October 2014

Fair Housing, Customer Service, Team Building (Donna Hickey) September 2013

4350.3 Change 4 HUD Handbook Training (MAHMA) October 2013

Managing HOME Compliance (OCCH) November 2013

EIV Update (MAHMA) March 2012

REFERNCES FURNISHED UPONE REQUEST

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