Gunjan Manocha

Business Systems Analyst/Jr. Project Manager/Project Coordinator

Address: *** ******* ****, ******, **, 19713 Phone: +1-302-***-**** Email: adfznx@r.postjobfree.com

Professional Summary

Offering an experience of 7+ years in Financial, Banking & Operation domain as a Business System Analyst/ Jr. Project Manager in Information Technology field of Project and Portfolio management, Software Development Lifecycle (SDLC), and Agile framework.

Strong expertise in eliciting raw requirements, analyzing and converting it into Functional and Non-functional requirements.

Good understanding of BABOK guide with best practices of standards, knowledge areas, and techniques.

Efficient in gathering, documenting and validating/verifying the requirements from business areas, and convert them into technical requirements for development team.

Experienced in working in Agile-Scrum environment, Waterfall model, Kanban, and hybrid.

Efficient in conducting Scrum ceremonies, preparing scrum artifacts such as Product Backlog, Sprint Backlog, Product Increment, and tracking the work in progress (WIP) through Sprint Burn-down charts and Release burn-up charts.

Expertise in creating artifacts such as Business Requirement Document (BRD). System Requirement Specification (SRS), Data Requirements, technical user stories and Spike.

Good understanding of database system and Data Modelling such as Conceptual, Logical, and Physical data models, ETL process, Data warehouse.

Perform SQL queries to fetch data from database and generate reports using Business Intelligence (BI) and Analytics tools.

Efficient in working in agile scrum environment and facilitating Sprint Review meetings, Backlog refinement sessions for multiple teams.

Led daily scrum meetings, retrospective, and review meeting within a sprint/iteration.

Good understanding of all phases of Software Development Lifecycle (SDLC) from Inception through Implementation & Maintenance.

Good understanding of Unified Modelling Language (UML) with experience in creating Use Case diagrams, Activity diagrams, Class diagrams, and Sequence diagrams.

Knowledge of User Acceptance Testing (UAT), unit testing, performance testing, test cases, test plans and showcasing the prototype to the business.

Experience in facilitating requirement elicitation sessions like JAD (Joint Application Development), Interviews, Brain Storming, Questionnaires.

Walking through the stakeholders with the Sprint outcomes and getting the acceptance on the requirements.

Experience in customer and client interaction, deep understanding of business system functionality and business objectives.

Articulate Business values, managing user expectations, and increasing client satisfaction through analysis, design, development, and implementation phases of the project.

Experience in implementing Change Request (CR) and getting approval from Change Approval Board (CAB) in case of requirement churn.

Experience in working with cross functional teams such as Data Architect, Full-stack developers, Quality Assurance (QA) team, Data Engineers, ETL developers and AWS developers.

Technical Skills-Set/Tools

Methodologies/ Processes

Agile, Waterfall, Kanban, Agile-Scrum, SDLC (Software Development Lifecycle), RUP (Rational Unified Process)

Project Management and office Tools

MS Project, MS Office Suite – MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio, MS Teams, Load runner, OneNote, HP quality center (HP QC), HP ALM, SharePoint, Salesforce CRM, Rally (Agile Central), Scrummage, JIRA, Confluence, ServiceNow, Confluence, Wireframe (UI, UX)

Database

Oracle My SQL, Microsoft Access, Big-Data (Hadoop, MongoDB), AWS, SQL queries, SAS Business Intelligence BI reporting)

Professional Experience

Citi Bank, Tampa, FL September 2018 - Present

Business Systems Analyst/ Jr. Project Manager

Efficiently gather requirements and convert high level business requirement into understandable technical requirement for the development team in the form of user stories.

Work closely with Product Owner in creating and managing the product backlog, prioritizing the requirements by various prioritization techniques such as Story Mapping, MoSCoW, Planning Poker etc.

Work with Scrum Master in facilitating timebox Sprint Planning sessions, Daily-Standups, Sprint Retrospective meetings, removing impediments and calculating the team’s velocity.

Convert big Epics (requirements) into User Stories into Tasks and made sure business value will be delivered at the end of the sprint/iteration in the form of Increment.

Preparation of well-defined user stories with correct business and technical requirements with acceptance criteria.

Generate SQL queries on the basis of reporting requirements which result into Data mapping, Logical Data models and Physical Data models.

Responsible for creation of functional specification and UML diagram using MS Visio.

Created BRD (Business Requirement Document), SRS (System Requirement Specification) and Data requirement technical documents after getting the requirements from business/clients for the project.

Collaborate with development team in creation of Definition of Done (DoD), Definition of Ready (DoR), Sprint Goals.

Facilitate requirement gathering meetings such as JAD sessions, interviews, data requirements, brainstorming with technical and business stakeholders and Subject Matter Experts (SME).

Responsible for creating Project plan, Dashboard reports, GANTT charts, Work Breakdown Structure (WBS), Risk register and resource management plan.

Assisting project manager in creating of Project Charter, estimating the budget of a project, keeping the project plan up to date and implementing project development within budget and deadlines.

Defined communication management by providing project weekly updates, team updates, milestones updates to key stakeholders.

Develop and maintain project scope definitions, schedule, defects and issues management, risk report and convert them into dashboard reports.

Responsible for creating and maintaining test plan, test cases, RTM (Requirement Traceability Matrix), RACI Matrix, and conduct UAT with business stakeholders.

Develop Mockups for the application that is used by Subject Matters Experts (SME) in the formation of Graphical User Interface (GUI), User Interface (UI) and walkthrough of the web application design.

Work closely with Product Owner in refining and grooming user stories and responsible for supporting the product owner in removing block stories and impediments.

Liberty Mutual Insurance, PA August 2016 – September 2018

Sr. Business Analyst/ Project Coordinator

Worked as a liaison between business and technology department by enhancing the communication and gathering the accurate information by asking correct questions.

Involved in requirement gathering and system analysis through the initial stage of the project.

Develop use case model, data flow diagram and other technical diagrams to enhance the technical/data requirements.

Document all the requirements in BRD (Business Requirement Document), FRD (Functional Requirement Document) and getting the signoff from business/stakeholders.

Conduct JAD sessions for better understanding of the application work flow.

Worked with QA team members to execute unit testing, performance testing, test cases, test plans, Requirement Traceability Matrix (RTM).

Provide team status report on weekly basis to the project stakeholders with the milestone updates with coloring coding like Red, Yellow, Green.

Undergo Gap analysis (AS-IS), create fish-bone diagrams (Cause and Effect diagram), SWOT Analysis, Tree analysis for proving the best results.

Participate in the process of defect identification, change request management, release management and getting signoff by stakeholders.

Interacting with clients to facilitate smooth communication by fetching correct business requirement and to identify appropriate solutions and come up with the systems design/architecture.

Work with Project Manager in creation of Project Charter, Project Plan, Resource Management Plan, Release Plan and Work Breakdown Structure.

Net Creative Mind Solutions Pvt. Ltd., New Delhi – India January 2014 – June 2016

Business Analyst

Resolved conflicts and negotiated mutually beneficial agreements between the government clients.

Gathered requirements from government clients and convert them into technical data for the development of web application of government website.

Plan management and progress preparation for all the projects, preparing report status.

Worked with government clients on end to end creating of website like Ministry of women and child development and Ministry of Information technology to understand the needs and provide various services.

Creating a scope statement, Business case for re-engineering of a business opportunity.

Preparing Work Breakdown Structure for onboarding of resources, milestone, and deliverables.

Drove operational improvements which resulted in savings and improved profit margins for the organization.

Resolved inhouse problems, improved operations and provided exceptional client support.

Vatika Group, Gurugram, Haryana – India June 2012 – December 2013

Business Executive

Accomplished special objectives and projects according to requests from board members.

Delegated assignments based on construction site plans, project needs and knowledge of individual team members.

Implemented company policies, technical procedures, and standards for preserving integrity and security of data, reports, and access.

Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.

Organized due diligence in preparation for sale of business unit.

Researched, proposed, and implemented vendor agreements and contracts to decrease costs and improve services.

Evaluated expenses and set appropriate budget levels.

Received and screened incoming calls, emails and visitors and alerted on priority matters.

Volunteer Service

Little Sisters of The Poor, Newark, Delaware – USA May 2018 - Present

Coordinated, managed events and projects for events.

Helped with office tasks including taking messages, scanning documents, and answering phone inquiries.

Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.

Worked with program supervisors to implement changes and better serve target groups.

Coordinated food, clothing and household items for disadvantaged individuals and families.

Developed and deepened partnerships with related organizations to enhance success by eliminating duplication.

Sent email reminders regarding upcoming volunteer events to community leaders and civic groups.

Kept program records and documentation current and compliant.

Provided information about available program resources and applicable services.

Volunteer Service

Christiana Care, Newark, Delaware – USA February 2019 – September 2019

- Performed clerical tasks in the Primary Community Medicine Office and the Helen Graham Cancer Center.

Education

Master of Science (MS) in Project Management

Harrisburg University of Science and Technology - Harrisburg, PA

Bachelor of Commerce

University of Delhi - New Delhi – India (2008 - 2011)

Training ICSI

Charted Secretary from Institute of Company Secretaries of India (ICSI) (2011-2012)

Certifications

-Certified Scrum Master (CSM) – Scrum Master Accredited Certification (2020).

-Intermediate level of Chartered Secretary (CS) course (2017).

-Completed Creative Mentoring Program’s for volunteer’s (Sep. 2018).

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