William Pfrommer

*** ********* **, **** *

Honolulu HI, 96814

808-***-****

adfzn8@r.postjobfree.com

Objective

● To further my professional career by obtaining a challenging vocation, and ultimately enhancing my overall knowledge and progression. Seeking a satisfying position that offers developmental opportunities and pushes me to excel. I aim to incorporate my skills and personal enthusiastic approach to provide an experience that is unmatched thus elevating any team or company I am part of. I genuinely dedicate my entire being to my work and this is specifically what separates me from the rest, my unmeasurable commitment to my staff and my company.

Core Strengths

● Schedule Management Proficiency

● Extremely Punctual with Strong Interpersonal and Communication Skills

● Highly Goal Oriented and Self Motivated

● Team leadership, Ability to Bring People Together

● Organization, Time Management, Quick Problem Solving

● Dedicated, Punctual, Perfect Attendance

● Awarded Best Overall Attitude, Always Smiling

Accomplishments

● E-food handlers manager certificate

● Progressed from crew member to manager in 1.5 years taking over my own store with 10+ employees

● Perfected day to day operations and policies revising company handbook and implementing organized one on one training

● Employee of the year 2014

● Timely career advancements, pay increase recognition

● Brought awareness by collaborating with local businesses sharing promotional advertisement

● Awarded recognition of being environmentally friendly teaming up with Hawaii’s Green Business Program 2018

Ross Department Store

Honolulu, HI

Stocking Associate - July 22end 2020 / Currently Employed

● Coordinate all truck shipments by unloading, unpacking, tagging, and proper distribution of products to the shelves

● Assisting with store protection specialist monitoring customers and products

● General upkeep of cleanliness and store organization and displays

● Assisting fellow staff with any incomplete tasks once independent projects are completed allowing optimal production

Lanikai Juice

Kailua/Honolulu, HI

Floor/Supervisor/Manager - October 4th, 2016 /July 20th, 2020

● Staffing/Hiring/Firing/Scheduling, Managed 10+ employees

● Managed all cash handling, change, deposits, registers, vendor payouts, bank runs

● Reports/data input, Clover system pos, Google Sheets/Docs, Microsoft, budgeting/number projection, invoices, HR payroll hours

● All customer questions and complaints/answering phones

● Stocking and upkeep of product and store displays along with day to day cleanliness of facility, implemented and supervised proper chemical usage and safety procedures

● Day to day tasks, fulfill customer orders, cashiering, help/direct staff when needed including timely breaks and coverage, properly dated product and rotation

● Conduct weekly/monthly staff meetings

Charlotte Country Club

Charlotte, NC

Supervisor/Overall Maintenance - March 1st, 2013 / June 1st, 2016

● Supervised a staff of 4 along with all maintenance activities within the tennis facility including surrounding buildings, tennis courts(18 courts), and vegetation.

● Contract Coordinating with all major renovation projects meeting deadlines

● Answering/transfering telephones, Microsoft data entry, use of Jonas billing system as well as the use of Fourtees, court and lesson bookings, directing all member questions and complaints.

● Handle all chemicals and chemical safety forms with general upkeep of all equipment

● Maintain tennis shop retail facility including stocking of tennis apparel and products along with the selling of all tennis related apparel and accessories.

● Involved with event coordination and set up

Marriott Hotel

Charlotte, NC

Service calls/Linens - July 1st, 2014 / January 1st, 2014

● General upkeep of hotel cleanliness including guest rooms, pool area, and all working areas.

● Washing, drying, and folding of all hotel linens.

● Handling all guest questions and complaints.

● Supply stocking for next day operations

● Light front desk duties while assisting head desk clerk with customers, calls, and maintenance.

Providence Country Club

Charlotte, NC

Golf/Tennis Maintenance - February 1st, 2007 / January 10th, 2014

● Supervisor of all general maintenance of clubhouse and surrounding facilities including tennis, pool, and lounging areas.

● Light experience with painting, changing of lights, woodwork, and cement work.

● Accepting all packages sent to the clubhouse. Maintaining cleanliness and chemical usage of the pool house and its facilities.

● Answering all member questions and complaints.

● Coordinating events set up including tables/kitchenware, food/beverage, electronic hook ups for speaking events or clubhouse activities, and set up for private parties.

● Assisting manager on tasks such as the upkeep of drains, kitchen equipment, woodwork, machinery, paintwork, and all major renovations

● Maintained customer relations with membership, first name recognition

● Lunch orders and court side service

● Managed a weekend staff of 2

● Dedicated hours within a Golf and Tennis Pro shop answering and directing calls, all pos billing, all lesson and court bookings, answering all questions and complaints, general upkeep of overall cleanliness and organization

● Prepared vendor sheets for ordering and billing of related products EDUCATION

Weddington High School - GED

2004 - 2008

● Psychology/Sociology

● Bio Medical, Med Science 1&2, Job shadow at CMC(Charlotte Medical Center NC)

● Public Speaking

● Computer Science/Data input

● Level 4 Spanish

● Hodgkins Pre-College Course

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