Manager
Resume:
William Pfrommer
Honolulu HI, 96814
*************@*****.***
Objective
● To further my professional career by obtaining a challenging vocation, and ultimately enhancing my overall knowledge and progression. Seeking a satisfying position that offers developmental opportunities and pushes me to excel. I aim to incorporate my skills and personal enthusiastic approach to provide an experience that is unmatched thus elevating any team or company I am part of. I genuinely dedicate my entire being to my work and this is specifically what separates me from the rest, my unmeasurable commitment to my staff and my company.
Core Strengths
● Schedule Management Proficiency
● Extremely Punctual with Strong Interpersonal and Communication Skills
● Highly Goal Oriented and Self Motivated
● Team leadership, Ability to Bring People Together
● Organization, Time Management, Quick Problem Solving
● Dedicated, Punctual, Perfect Attendance
● Awarded Best Overall Attitude, Always Smiling
Accomplishments
● E-food handlers manager certificate
● Progressed from crew member to manager in 1.5 years taking over my own store with 10+ employees
● Perfected day to day operations and policies revising company handbook and implementing organized one on one training
● Employee of the year 2014
● Timely career advancements, pay increase recognition
● Brought awareness by collaborating with local businesses sharing promotional advertisement
● Awarded recognition of being environmentally friendly teaming up with Hawaii’s Green Business Program 2018
Ross Department Store
Honolulu, HI
Stocking Associate - July 22end 2020 / Currently Employed
● Coordinate all truck shipments by unloading, unpacking, tagging, and proper distribution of products to the shelves
● Assisting with store protection specialist monitoring customers and products
● General upkeep of cleanliness and store organization and displays
● Assisting fellow staff with any incomplete tasks once independent projects are completed allowing optimal production
Lanikai Juice
Kailua/Honolulu, HI
Floor/Supervisor/Manager - October 4th, 2016 /July 20th, 2020
● Staffing/Hiring/Firing/Scheduling, Managed 10+ employees
● Managed all cash handling, change, deposits, registers, vendor payouts, bank runs
● Reports/data input, Clover system pos, Google Sheets/Docs, Microsoft, budgeting/number projection, invoices, HR payroll hours
● All customer questions and complaints/answering phones
● Stocking and upkeep of product and store displays along with day to day cleanliness of facility, implemented and supervised proper chemical usage and safety procedures
● Day to day tasks, fulfill customer orders, cashiering, help/direct staff when needed including timely breaks and coverage, properly dated product and rotation
● Conduct weekly/monthly staff meetings
Charlotte Country Club
Charlotte, NC
Supervisor/Overall Maintenance - March 1st, 2013 / June 1st, 2016
● Supervised a staff of 4 along with all maintenance activities within the tennis facility including surrounding buildings, tennis courts(18 courts), and vegetation.
● Contract Coordinating with all major renovation projects meeting deadlines
● Answering/transfering telephones, Microsoft data entry, use of Jonas billing system as well as the use of Fourtees, court and lesson bookings, directing all member questions and complaints.
● Handle all chemicals and chemical safety forms with general upkeep of all equipment
● Maintain tennis shop retail facility including stocking of tennis apparel and products along with the selling of all tennis related apparel and accessories.
● Involved with event coordination and set up
Marriott Hotel
Charlotte, NC
Service calls/Linens - July 1st, 2014 / January 1st, 2014
● General upkeep of hotel cleanliness including guest rooms, pool area, and all working areas.
● Washing, drying, and folding of all hotel linens.
● Handling all guest questions and complaints.
● Supply stocking for next day operations
● Light front desk duties while assisting head desk clerk with customers, calls, and maintenance.
Providence Country Club
Charlotte, NC
Golf/Tennis Maintenance - February 1st, 2007 / January 10th, 2014
● Supervisor of all general maintenance of clubhouse and surrounding facilities including tennis, pool, and lounging areas.
● Light experience with painting, changing of lights, woodwork, and cement work.
● Accepting all packages sent to the clubhouse. Maintaining cleanliness and chemical usage of the pool house and its facilities.
● Answering all member questions and complaints.
● Coordinating events set up including tables/kitchenware, food/beverage, electronic hook ups for speaking events or clubhouse activities, and set up for private parties.
● Assisting manager on tasks such as the upkeep of drains, kitchen equipment, woodwork, machinery, paintwork, and all major renovations
● Maintained customer relations with membership, first name recognition
● Lunch orders and court side service
● Managed a weekend staff of 2
● Dedicated hours within a Golf and Tennis Pro shop answering and directing calls, all pos billing, all lesson and court bookings, answering all questions and complaints, general upkeep of overall cleanliness and organization
● Prepared vendor sheets for ordering and billing of related products EDUCATION
Weddington High School - GED
2004 - 2008
● Psychology/Sociology
● Bio Medical, Med Science 1&2, Job shadow at CMC(Charlotte Medical Center NC)
● Public Speaking
● Computer Science/Data input
● Level 4 Spanish
● Hodgkins Pre-College Course
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