Field Support Specialist

MICHAEL QUIROS

**** ******** ****, *** ***** CA *4806 ********@*****.*** 510-***-****

OBJECTIVE

To obtain a full-time position in a fast-paced and challenging work environment. WORK EXPERIENCE

Maxim Healthcare Services

Field Support Specialist

Emeryville, CA

August 2018 – July 2020

• Maintain payroll information by collecting, calculating, and entering data while keeping information confidential

• Maintain and resolve payroll discrepancies by collecting and analyzing information; reporting changes

• Screen practitioners’ applications and supporting documents to verify their eligibility; identify discrepancies in information and conduct follow-ups

• Provide payroll and credentialing information by answering questions and requests

• Ensure all data is backed up, up-to-date, and is in compliance with applicable laws, regulations, procedures and policies

Honda of El Cerrito

Business Development Center Agent

El Cerrito, CA

May 2018 – August 2018

• Engage inbound e-mail and phone opportunities by following company processes, guides, and policies

• Utilize the CRM system daily to manage new and ongoing inbound e-mail and phone opportunities

• Answer customer inquiries, overcome objections, and finalize appointments for in-store sales staff

• Report to the Manager regarding company objectives, planned activities, reviews and analysis

• Complete ongoing Honda training of products, processes, guides, and policies Hanlees Hilltop Toyota

Porter

Richmond, CA

January 2017 – May 2018

• Receive service customers and prepare information for service advisors

• Distribute appointments to service advisors

• Accept the delivery of new vehicles and maintain car inventory Williams Natural Foods

Sales Associate

Richmond, CA

April 2014 – January 2017

• Clerk

• Maintain inventory and receive new stock shipments Verizon Wireless

Sales Representative

Pinole, CA

October 2013 – April 2014

• Engage in product demonstration and provide equipment troubleshooting

• Reconciled transactions and billing for customers EDUCATION

ITT Technical Institute

Completed 15+ units towards an AS Degree in IT – Computer Network Systems Concord, CA

May 2016 – September 2016

Heald College

Completed 15 + units towards an AS Degree in IT – Network Security Concord, CA

July 2015 – March 2016

SKILLS

• Able to communicate clearly and efficiently to my manager, peers, and customers

• Works well under pressure and able to meet deadlines in a timely manner

• Flexible and can easily adapt to new work and team environments

• Professional while still maintaining a friendly and efficient workplace

• Proficient in Microsoft Office applications

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