Human Resources Associate

TIFFANY SINGH

***-** *** *****, *. Ozone Park, NY, 11420 ************@*****.*** 347-***-****

OBJECTIVE: Seeking to apply three years of Human Resources professional work experience and skills to make an integral contribution to the growth of the company, whilst acquiring knowledge to develop effective business acumen and leadership skills. EDUCATION

Pace University – Lubin School of Business; Manhattan, NY Graduated: May 2020 Masters of Business Administration – Human Resource Management Cumulative GPA: 3.78

York College - City University of New York; Queens, NY Graduated: June 2017 Bachelor of Science in Business Administration - Human Resource Management President of the Human Resources Club Cumulative GPA: 3.678 – Cum Laude Honors WORK EXPERIENCE

Accommodations Plus International; JFK Airport –Jamaica, NY March 2015 – Present Human Resources Associate/ Supervisor (March 2016 – Present) Front Desk Agent (March 2015 – March 2016)

• Supports management with the on-boarding process by training new employees and serving as a point of reference.

• Responsible for creating weekly schedules for all employees and in managing the bi-weekly payroll.

• Conducts screening, initial and exit interviews to guarantee an all-around understanding of the interviewee.

• Creates training manuals and orientation packets for all new employees to ensure that they fully understand the company culture.

• Active in listening to employee complaints and concerns; aims to reach a resolution to benefit all parties involved.

• Organizes and maintains employee applications, resumes and secure documents.

• Facilitates the process for hiring new employees through the Port Authority Office, e.g., scheduling classes, background checks and fingerprints.

• Serves as a competent liaison on behalf of airlines and hotels in handling cancelled/delayed flights and scheduling hotel accommodations for both passengers and airline crew members.

• Maintains prompt communications with customers; extended assistance to passengers in a professional manner.

• Arranges transportation for clients with distinctive needs; distressed, disabled, senior citizens and parents with infants.

• Resolves and documents customer issues and complaints in regard to operational matters as per company standards.

• Accounts for $800-$4,700 in cash on a daily basis derived from business operations and monetary transactions.

• Proficient in consolidating and organizing information into written reports to large groups of employees.

• Assists in the development of transportation contracts and the expansion of business plans. Accommodations Plus International; Melville, NY June 2016 – August 2016 Human Resources Intern

• Created employee folders and organized paperwork in accordance with their files; assisted various departments with administrative tasks.

• Shadowed the Human Resources Manager during the payroll process.

• Maintained employee records with integrity and with respect to company policies.

• Helped to increase employee engagement through monthly luncheons, training sessions, and presentations Volunteer Income Tax Assistance Program; York College CUNY – Jamaica, NY February 2016 – April 2016 Human Resources Intern

• Updated numerous databases, including client logs, applicant charts, and employee timecards.

• Organized and filed documents pertaining to employee records, client sign-in sheets and certification credentials.

• Prepared new hire paperwork and created new personnel files.

• Promoted a team building, organized, and goal-oriented environment.

• Effectively utilized the organization to administer and prioritize tasks, in order to formulate efficient progression. SKILLS

Computer skills (Microsoft Excel/Access), ADP Resource, PayCom, Extensive interpersonal skills, Employee relations, Time and Priority Management, Conflict Management, Performance evaluations, Human resource planning, Talent acquisition, Great multi- tasker, Detail-orientated

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