Analyst Manager

Stephanie Brown Bryan

Cell #: 832-***-****

E-mail: ************@*****.***

PROFILE

Self-motivated Business Analyst with over 7+ years of experience in developing, implementing and maintaining support application systems for Hydrocarbon Supply Chain Business Units. Bilingual (Spanish & English) and results oriented with the interpersonal skills required for successful cross functional communication and collaboration.

SKILLS & RELATED COURSES

Languages

ABAP, Java, HTML, C++, FORTRAN, Visual Basic

Software

Microsoft Suite, SAP ECC 6.0, SharePoint; Worksoft Automation, Evision, SpediMap, Active Directory.

Certification/Courses

HDI Support Center

ABAP Workbench Foundations

EXPERIENCE

SAP MM Information Analyst

March 2014 to June 2020

CITGO Petroleum Corporation, Houston TX.

Slashed processing time for export records documentation verification by creating a report that checks if BOL/Invoices documentations to export goods were received in a timely manner. Automated the process so that an email in sent when there is missing documentation to process.

Refined and improved existing EDI (Electronic Data Interchange) documentations for better troubleshooting methods and cross training purpose.

Successfully converted a Lubes process from LIS to SAP by creating reports that can be used to transfer the data from one system to another either by entering manually or uploading by excel as well as delete a record or modify.

Configured plant sources for region supply schedulers in a timely manner. These plant sources were used for exchange, expense and in transit purposes with other partners.

Monitored and solved issues related to end of month business closing for exchange busines financial reconcilers

Created/Modify multiple reports to save time on the business when trouble shooting issues as well as making it more user friendly by converting to ALV.

Investigated incidents that were causing processing time to our EDI partners and identify ways to improve the system.

Facilitated training sessions for Lubes personnel on new system and business process

Used service manager to record user incidents and detailed solutions to customer issues.

Help Desk Analyst/Intern

July 2008 - Feb. 2014

CITGO Petroleum Corporation, Houston TX.

Utilized Crystal report software to create a dashboard to figure out common concerns from customers and the most effective way to solve the issues.

Utilized Active Directory system to reduce lag time in contacting security to verify customer access to the network and permissions level.

Investigate and Troubleshoot customer incidents an exhaust all possible solutions before sending over to second level support.

Acted as a liaison between customers and internal support staff to quickly access issues and resolve in a timely manner

Consolidated multiple troubleshooting documentation to improve communication, response time and resolutions to customers concerns.

Associate Developer

Sept. 2005 – May 2006

Paulin Research Group, Houston TX.

Completed source code for FEPIPE implementations that could help analyze interaction between multiple nozzles.

Used Visual Basic 6.0 to provide solution to client needs by helping create a tool that allow easier design and editing to complicated modules.

Worked with a team to accomplish these developments in a timely manner and understand the process.

EDUCATION

Texas Southern University

Houston, Texas

MS Management Information Systems May 2010

BSc. Computer Science/Minor in Electronic Engineering May 2008

Christian University

San Andres Isla, Colombia

BSc. Management Project & Bilingual Studies May 2002

Dates

Texas Southern University

Houston, Texas

MS Management Information Systems

BSc. Computer Science/Minor in Electronic Engineering

Dates

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