Medical Assistant Customer Service

Bernadette Luces Cacha

**** ** ******* ***

Las Vegas, NV 89169

Email: *******@*****.***

Contact: 702-***-****/ 702-***-****

OBJECTIVES:

To attain a full-time position and provide excellent customer service, utilized my skills, knowledge, schooling and training in assisting team members, executives and management level with day-to-day office, administrative and operational functions, provide clerical and technical support to internal and external contacts and to contribute to the organization.

CERTIFICATIONS:

NEVADA GAMING CONTROL BOARD LICENSING

ALCOHOL AWARENESS TRAINING

DTS -DEFENSIVE TACTICS SYSTEM

MOAB -MANAGEMENT OF AGGRESSIVE BEHAVIOR

SOCS -SECURITY ORIENTED CUSTOMER SERVICES

TITLE 31 SAR -INCIDENT REPORTING AWARENESS

TITLE 31 -LARGE CURRENCY TRANSACTION REPORTING FOR OPERATIONS

FIRST AID /CPR /AED /BLOOD BORNE PATHOGEN CERTIFICATION

EDUCATION:

03/2011 – (On Hold), Penn Foster College, Associate Degree in Human Resources Management and Development (LDL)

12/2010 – 03/2011, University of Phoenix, Associate Degree in Human Resources and Management (NV)

03/2008 – 02/2009, PIMA Medical Institutes, Medical Assistant Certification (NV)

08/1999 – 01/2001, Hawaii Business College, Computer Network Application (HI)

SUMMARY OF WORK:

Experienced and responsible with day to day executive administrative and operational duties, clerical and technical supports and services to executives and management levels, units, department staffs, vendors, clients and customers. Maintained and organized confidential database bank and files with utmost confidentiality. Greet incoming guests, vendors, members, clientele and internal and external contacts, issued temporary ID badge. Create and schedule appointments, events, meetings and conferences. Maintained and update department workflows, organizational chart, policies, and procedures. Answers incoming calls from all department, vendors, guests, team members and management. Schedule and organize travel arrangements, rental cars and hotel accommodations for executives and management trips. Attends department meetings, take minutes, type minutes and distribute to all personnel and employees’, orders supply, fax, and other office operation. Tracks, processes, generates and maintains management’s monthly expense reports, budgets, invoices, time-sheets, check requests, accounts payable/receivables and other accounting procedures and policies. Review, generate, understand, updates and maintain the company’s employee handbook, policy and procedures and that employee’s compliance to the policies and changes. Performs a variety of complex tasks, may direct and lead the work of others, a wide degree of creativity and latitude is expected, familiarity in a variety of the field's concepts, practices, and procedures, operates under minimal supervision, and overseeing administrative procedures and operational concepts, relies on experience and judgment to plan and accomplish goals. Apply common sense to work place and provide excellent customer service to team, internal and external contacts.

PROFESSIONAL EXPERIENCES:

MGM Corp., Mandalay Bay Casino and Resort

Las Vegas, Nevada

April 2019 to August 2020

Laid off permanently due to COVID19 Pandemic

Security Officer (Part time)

Security Officers ensure the safety and security of the people and property in their designated area. To do this, Security Officers use surveillance equipment, access control points, and alarms, as well as physically patrolling their designated area on foot. Security Officers are used to deter crime, to prevent theft, and to be a first responder for emergency and non-emergency situations. Give proper directions to guests and team members, observe and report unusual activities inside and outside the properties, call for back ups and do a report of the incidents and other assigned duties.

Promo Direct

Henderson, Nevada

January 2020 to March 2020

Laid off permanently due to COVID19 Pandemic

Accounts Payable Clerk (Fulltime)

Prepare and Assemble daily invoices, review and verify invoices and check requests, Flag and clarify any unusual or questionable invoice items or prices, Sort, code and match invoices, Set invoices up for payment, Enter and upload invoices into system, Track expenses and process expense reports, Prepare and process electronic transfers and payments, Prepare and perform check runs, Post transactions to journals, ledgers and other records, Reconcile accounts payable transactions, Prepare analysis of accounts, Monitor accounts to ensure payments are up to date, Research and resolve invoice discrepancies and issues, Maintain vendor files, Correspond with vendors and respond to inquiries, Produce monthly reports, Assist with month end closing, Provide supporting, documentation for audits, Maintain accurate historical records, Maintain confidentiality of organizational information

Clark County Election Department

North Las Vegas. Nevada

Customer Service Associate

Feb. 2019 to April 2019 (Part time Contract)

Provide excellent customer services to management team and staff for Clark County, perform a variety of clerical and technical duties, and provide data entry by maintaining, adding, and updating voter’s registration information into the database files on a daily basis, sorting of mails, airing of files and incoming voters registration card, filing of documents, faxing, copying and answering phone calls and other assigned special projects requested by the team member and other assigned duties.

AppleOne Staffing Agency

Las Vegas, Nevada

Admin/Data Entry Clerk/ Customer Service Associate

Clark County Election Dept.

Oct. 2018 to Feb. 2019 (contract assignment ended)

Provide excellent customer services to management team and staff for Clark County, perform a variety of clerical and technical duties, and provide data entry by maintaining, adding, and updating voter’s registration information into the database files on a daily basis, sorting of mails, airing of files and incoming voters registration card, filing of documents, faxing, copying and answering phone calls and other assigned special projects requested by the team member and other assigned duties.

TULALIP RESORT & CASINO

Marysville, Washington

Marketing Department

Rewards ONE Host Representative

Nov. 2017 to Oct. 2018

Provide excellent customer services and be an ambassador to our Tulalip VIP Casino and hotel guests. Answers guest’s inquiry on how to use their rewards card for the first time. Assure and complete guest signage when they first open the account. Making sure that guest understands the perks and incentives they get when they open their account and what comes with the players cards. Assist with Advantage and Premier’s account when deemed necessary. Provide sales and promotional information to VIP players and new guest. Type information into CMP database and always keep all confidential information with urgency. Access and update the MTO website when guests have redeemed their weekly promotional items, deals or gifts. Make sure when creating new account that all information is current and updated and correct. Provide rewards cards to existing accounts guest. Audits guests, VIP accounts on a monthly basis, send emails to players about maintaining their tier level. Send mails to VIP, new and existing guest of monthly promotional perks. Attends meetings for the launching of the “ONE” card to members and inform of the new benefits of the new card. Show and educate members on how to use the KIOSK. Assist another host with guest when necessary. Assist supervisor with projects or assignments when given one.

TULALIP RESORT & CASINO

Marysville, Washington

Surveillance Observer

Mar. 2017 to Nov. 2017

Provide excellent customer service to our team members, TPD, TGA and management levels. Provide customer service to external contacts when deemed necessary. Type correspondence, emails, and daily logs into the Report Writer application database for every activity received via radio traffic or by phone. Provide and type incident reports. Answer incoming calls from different departments managers, supervisors, or securities TGA regarding request coverage or incident footage. Assists management, Supervisor and coworkers with projects and other assignments. Search, Review and save coverage for investigation. Monitors Casino operations to protect the property’s assets, reputation, and standards. Review, updates and understand the SOP, Department Policies and job responsibilities of everyone, employee handbook, and Tribal government laws and policy. Ensures compliance with the Tribal-State Compact and Tribal Gaming Ordinance 55. Use of surveillance equipment, report writing, observation techniques, game protection and the system of internal control. Providing and assisting other departments with review requests pertaining to guests or employees’ issues and concerns and other assignments deemed necessary.

TULALIP RESORT & CASINO

Marysville, Washington

Security Officer

Aug. 2016 to Mar. 2017

Provide excellent customer service, perform security checks on the interior and exterior of all TGO buildings. Monitors the condition of the TGO establishments and reports conditions that warrant attention. Utilize the assigned database to write accurate Security Reports of any unusual occurrences, illegal activities, and/or violations. Safeguard the TGO property and assets. Assist guests and team members with their appropriate needs without violating TGO policies. Create a safe and friendly environment for guests and team members. Provides guest escorts when requested. Safeguard the TGO currency and team members while conducting a basic escort. Provides escorts to highly sensitive areas within the TGO properties. Stands guard in highly sensitive areas within the TGO properties as deemed necessary. Verifies and Transfers TO currency when conducting Fills and/or Credits. Assist with daily scheduled drop box collection and when requested. Perform key service. Assist Tulalip Gaming Agent(s) with permanent exclusions. Assist Tulalip Gaming Agent(s) when requested and with Security Lead Officer/Shift Supervisor approval. Ensures non-TGO employees are issue visitor badges. Communicates information with Officers coming on duty regarding activities and/or details that are performs. Performs or issued a denial of alcohol service to over intoxicated guests. Perform inventories Lost & Found and Rewards Club Cards, disposing each item when necessary and as outlined in the Internal Controls. Assist in the resolution of disputes as necessary. Trained in First Aid, CPR, and/or AED pending the arrival of emergency services, trained in M.O.A.B. and P.A.T.H., controls and/or restrains physically aggressive and/or violent persons as needed in order to protect other guests within the facility. Attends Post Accident Urinalysis (U/A) training and performs urinalysis testing on any TGO team members as needed and with Security Lead Officer or Supervisors approval. Responsible for obtaining knowledge of the TGO policies and procedures, Department Internal Controls, Gaming Compact, Ordinance 55, Appendix, and N.I.G.C. Performs Security Dispatcher duties when deemed necessary following policies, following team members calling in for their scheduled shift; fill out appropriate form, transfer call to correct destination, and log the call-in into the Security Daily Log. Perform Security Lot Patrol duties when deemed necessary and following policies. Issues parking violation notices to TGO team members in violation of the TGO Parking Policy when needed. Performs all other duties deemed necessary or requested.

TULALIP RESORT & CASINO

Marysville, Washington

EVS Level II

Jan. 2016 to Aug. 2016

Provide excellent customer services to hotel and casino guests, and responsible for keeping the gaming floor clean, vacuum, mops, and cleans all glass surfaces in designated gaming areas. Cleans Slot machines from top to bottom once a week, and dust daily, empty trash containers, transports garbage disposal area, and cleans containers inside and out. Restocks supply products in the restrooms and dust ceilings and vents as assigned. Maintain the cleanliness of the gaming floor and restrooms throughout entire shift. Maintain the cleanliness of the gaming floor and restrooms throughout entire shift. In detail, vacuums and/or mops all designated gaming areas as scheduled or assigned. Empties all trash containers, clean inside and out, and transports garbage disposal area. Cleans windows, and polishes brass and chrome. Spot clean carpets as needed or requested by supervisor. Wash windows as assigned. Restock all products in the restrooms. Picked-up debris, paper and trash from the gaming floor and administrative areas and performs other duties deemed necessary or requested.

TULALIP RESORT & CASINO

Marysville, Washington

Front Line Cashier Main Cage

Aug.2015 to Jan. 2016

Direct and provide excellent customer service to all casino and hotel guests with disputes, questions and or suggestions to supervisor as necessary. Receive and exchanges cash, tickets and gaming chips from patrons. Process exchanges foreign currency by accurately computing the exchange rate. Receives and processes credit card and check cashing transactions. Prepare the daily cash drawer reconciliation and accounting records. Demonstrate positive guest and team member’s relations. Responsible for ticket pay outs in accordance with departmental procedures, internal controls, and other regulations. Processing and responsible for guest’s credit card and check cashing payouts in accordance with departmental procedures, internal controls, and other regulations. Send casino and hotel guests, clients, and customers questions, complaints, and suggestions to appropriate supervisor as necessary. Perform other assigned and work-related duties as requested by the Cage Supervisor.

TULALIP RESORT & CASINO

Marysville, Washington

Cashier and Retail Sales Associate

Mar. 2015 to Aug. 2015

Open and closes store for business. Attends monthly meetings, took Title 31, assist and educate customer of store products and merchandise. Take store inventory and tracked all incoming products by SKU and codes. Product knowledge, cross sell products to customers, provide excellent customer service and answering customers inquiry regarding merchandise, take and process payments using credit cards, cash, checks, balancing of cash register and daily reconciliation and banking, promote business products and advertising of goods and other means of cross selling and floor merchandising.

AAA SUPERCLEAN AGENCY

Marysville, Washington

EVS Level II

Jan. 2015 to Mar. 2015

Provide the same techniques as indicated for EVS Level II, like cleaning, porter and maintaining the gaming floor of debris, and casino restrooms and other assigned areas.

APPLEONE STAFFING AGENCY

Bellevue, Washington

Admin / Inventory Clerk

Jan. 2015 to Mar. 2015

Nordstrom Rack- provides customer service for clients and their employees in scanning of clothing on racks, tallying of total items for inventory, auditing incoming shipments, merchandising, arranging clothing onto the floor for sale, and other possible assignments.

STATE OF NEVADA

DEPARTMENT OF ADMINISTRATION-DHRM

Las Vegas, Nevada

HR Admin Assistant I/ Front Desk Receptionist

Nov. 2013 to Nov. 2014

Provide and assist with day- to-day general and administrative functions, information and excellent customer services to internal and external contacts, vendors, walk-ins, personnel and management, provide office operational duties, and provide clerical and technical support. Acts as a liaison and provide answers between DHRM-Las Vegas and other government HR agencies. Answer phone calls, inquiries and relay messages to appropriate personnel. Assists gathers and coordinate special projects and researches, generate reports, updates tracked confidential database bank and files. Typed correspondence, memos, agendas, and minutes as assigned. Pick-up/drop-off sorts and distributes mail to personnel. Coordinate food orders and get it ready for the event or meetings. Take office supply inventory, equipment’s, then place an order to replenish stocked. Schedule appointments, future meetings, orientations and then set-up the rooms for classes or training. Coordinate and trained other Admin Assistant with new projects, new programs or applications and other administrative assigned duties. Order, received, store office supplies, take an inventory of office equipment and repairs, and obtain input from staff on supplies needed; reserve conference rooms, schedule meetings, and other event by using NEATS; maintain unit program related records and files according to policies and procedures. Assist to AHRS-Las Vegas with day-to-day filing, research, retrieve generate an excel spreadsheet reports outcome of the special projects involving personnel files and confidential information for department or other government agencies. Assist AHRS assist with putting together documents for (new hire packets), assist Kathy and Hope with certified mail, assist with maintaining and updating employees' files as sort’s forms and documents received, alphabetized and categorized. Organized employees' files or document including but not limited to the following; I-9 Form and hire packets, ESMT-A and ESMT-B and Benefits info, RIF, Bank (authorization deposit), List of Candidates, LWP and Evaluation (reports and status). Apply the Policy and Procedures, signed documents, Certification and training classes taken, file active and inactive employees. Update and maintain employees’ files, properly discard confidential documents and information, use discretion of all confidential documents. always Safeguard all employees’ information, apply and adhere to policy and procedure to the task, assist AHRS with HR Data Warehouse, reports and research, generate and process FMLA Reports (every PPP for employee's), generate and process DMSI Report every other 1st month (for 40 State Agencies), and other special projects or assigned tasks.

APPLEONE STAFFING AGENCY

Las Vegas, Nevada

Admin Assistant/Data Analyst

Jul. 2013 to Nov. 2013

Provide customer services to team members. Reports to Manager and assists with daily administrative tasks and special projects, interact with clients accept credit cards payments over the phone and tracked all payment for reconciliations and balancing daily. Schedule and confirm all appointments, meetings and events. Assists in verifying employees’ credential, I-9 employment eligibility, and update employees’ data information and enters it into the database. Review, verify and processed time sheets, convert hours works into military time, apply all corrected codes and acronyms, and enters all in-coming time sheets received from employees into the payroll systems for submissions. Filings, answer phones, questions from employees, scanned timesheet, and emailed it to HR/Payroll dept. Follow the policy and procedures and reports any incorrect or discrepancies of time sheets to Lead Payroll Coordinator and other assigned duties.

**CES, assist payroll department in processing and entering data information and timesheet into the payroll system for clients, and union workers daily. Received and review timesheet appropriately from union workers and enters correct coding into the database payroll system for timely submission and processing of payments, verified each union worker they are allowing to work in the US and by verifying I-9 form, submit to HR and Payroll for reporting and file hard copies for auditing.

**Stillpoint, provide excellent customer service to clients of Stillpoint, conduct and assists in selling of discount tickets, classes, or programs for spiritual development, processing and taking payments over the phone by using credit cards, checks or cash payments, tracked, post payments, and generate invoices or receipts to clients. Tracked and enter data entry of new client’s information (confidential). Maintain tracking system and assists in mailing new programs to clients and file documents. Maintained, arranged and coordinated schedules, appointments, staff meetings, office events, arranging travel and hotel accommodations to executives and management team. Coordinates and arranged meeting rooms for Board of Directors, and other office events in that nature.

**State of Nevada- DHRM, Answer phone calls, takes messages and relay messages to appropriate staff. Greet and direct clients, customer, and walk-ins to the appropriate personnel. Maintained, coordinate and processes employee’s time sheets, time cards for payroll submission. Assist in filing, copying, scanning, faxing, verifying employees' credentials and I-9 employment eligibility, update employees' files into the systems and hard copy files. Conduct and assists in selling of discounts tickets, classes, or programs for clients, take payments over the phone by using credit cards, checks or cash payments, tracked, post payments, and generate invoices or receipts to clients. Maintained, arranged and coordinate schedules, appointments, staff meetings, office events, arranges travel and hotel accommodations to executives and management team. Coordinates and arranged meeting rooms for Board meetings, and other office events in that nature. Processed and prepares accounts receivables and payable and other expenses like mileages, budgets, sort, distribute, stamped incoming and outgoing mails, and prepares outgoing packages, processes and order office supplies via online, request PO's, tracked invoices and matched for filing and auditing and other accounting or bookkeeping duties. Assists in special projects and prepares bulletins, flyers, pamphlets, handouts for upcoming events, meetings or classes

LAS VEGAS CITY EMPLOYEES' ASSOCIATION

Las Vegas, Nevada

Senior Office/ Admin Assistant

Jun. 2009 to Jul. 2013

Perform and provided and oversees and maintained day-to-day administrative and operational duties of the office. Responsible with day-to-day secretarial, technical support, assisting and accommodating the needs of the executives like the President, Vice President, Board of Directors, Legal Counsel and management level. Answers phone calls, screened and directing phone calls from callers, taking messages and relay messages to employees. Generate, typed letters to contacts or liaisons for the LVCEA and City of Las Vegas regarding memos, agendas, minutes, bargaining contracts updates or revisions, Boards meeting reports, bulletins, adds, flyers, attend staff meetings, take and edit minutes, create and maintained the administrative and Employee Workflow Manual, including the LVCEA Office Policy and Procedures and other special projects. Maintained, updates, gathers and enters data information on the LVCEA members into the database system and files, add delete, edits, revised, generate reports of such update into the systems. Assists in preparation of the LVCEA taxes, budgets and expense reports on a weekly, monthly and yearly basis and as needed, including balancing of cash, checks tickets sold to members and reconciliation and banking. Updates and maintain the business credential of the trustees, Officers of the LVCEA including the General Counsel. Register the business entity into the State of Secretary website including the LVCEA Officers on a yearly basis. Act as a liaison to conduct the LVCEA business, external contacts, clients, members, vendors and for other government, state and city agencies. Tracks, maintained, coordinates, take inventory of office supplies, pantry, office equipment and the building operation maintenance as necessary to run the office smoothly. Assist the General Counsel with the LVCEA preparation of legal matters and court filing of documentation for the LVCEA members. This includes but is not limited to the following; subpoenas, discoveries, pleadings, trials, notice to vacate, depositions and by using the Word Perfect, MS Word, MS Excel, go to courts and file cases, bate stamps legal documents, prepares arbitration and other legal matters pertaining to LVCEA union, LVCEA members and other clients associated with the case.

PIMA MEDICAL INSTITUTES

Las Vegas, Nevada

Went back to School, for Medical Assistant

Mar. 2008 to Feb. 2009

Orthopedic Sports and Medicines of Las Vegas

Mar 2009 to June 2009 (Internship)

METROPCS

Las Vegas, Nevada

Executive Admin Assistant

Jul. 2007 to Aug. 2008

Provide and Oversees day to day administrative and operational tasks, provided excellent customer service, clerical and technical support to Regional Vice President, Managers, Supervisors, Staff, clients, vendors, and acts as a liaison between Human Resources and new employees for MetroPCS. Helped assists in launching the market in 2008. Assists Director of and Director of Distribution.

TEKSYSTEMS

Las Vegas, Nevada

Admin and Projects Assistant

Oct. 2006 to Jul. 2007

Provide excellent administrative, data analyst and excellent customer support services to accounts clients of TEKSystems, provided routine administrative support, assigned tasks and other special projects combined, acts as a liaison between TEKSystems and clients, vendors and for internal and external contacts.

SAIC

Honolulu, Hawaii

Contract Administrative Assistant

May 2005 to Jul. 2006

Provided and assisted the PACAF Director and Construction Manager with bidding, RIF, contracts and proposals, perform, generated prepares letter of proposals, contract negotiations, and administration of contracting activities, updates, up keep and maintained data information into database files and filings. Work with project-level management on problems of moderate scope. Interacts daily with supervisors and/or functional peer groups, interact with customer and program management, and communicate with the contract manager of all the bidding, proposal and budget activities and other assigned task.

OTHER SKILLS:

Clerical and Secretarial, answer phone calls (multi-lines), generate or type correspondence, memos, agendas, minutes, contracts, reports, bulletins, adds, flyers, attend meetings, take minutes, proofread and edited, updated policy and procedures by using MS Word, MS Excel, MS Access, MS Outlook and other software programs. Enter data information, filing, photocopying, scanned documents, prepared property taxes, audits, budgets and expense reports; take inventory of office supplies and office equipment. Coordinate and schedule meetings and calendars, arrange travel, hotel and car rental accommodations, prepare legal documentations like subpoenas, discoveries, pleadings, trials, notice to vacate, depositions and file cases, bate stamps legal documents, prepares arbitration, prepare new hire packets, review employee evaluation and performances, processes approved employee timesheet and process payroll and maintained company’s website.

Communication writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, discusses and resolves differences, provides feedback, encourages others, provide well-thought out solution, gathers appropriate information, confidently speaks in public.

Interpersonal, works well with others, sensitive, supportive, motivates others, shares credits, counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts responsibility.

Medical Assistant, as an assistant for a physician or facilities, I perform back and front duties, and provided patients with daily assessment, vital signs, taking insurance information, scheduling patients appointments or hospital procedure and surgery, scheduling patient lab work and updating patients’ files hard or via database.

Research and planning, predicts, creates and find ideas, identifies problems or issues, meets goals and objectives, identifies resources, gathers information, solves problems or issues, outlines needs, analyzes issues, develops policies or plans, evaluate situations.

Organizational, handles details, coordinates tasks, punctual, manages projects effectively, meets deadlines, sets goals, keeps control over budget, plans and arranges activities, multi-tasks.

Management, leads groups, trains and educates, makes suggestions, manages conflict, delegates’ responsibility, directs others, makes decisions, applies policies, takes charge.

Personal Computer, uses adobe Photoshop, applicant tracking system, DAWN-Data Warehouse of Nevada Financial system, SAP, e-market (supply order, PO), Networking, NVAPPS/NEATs, Database Advanced, MS Word, Excel, Outlook, Access, Corel, Lotus, PowerPoint, Publisher, Web Design, Word Perfect, Flash, Dreamweaver, Human Resources Information System (HRIS), MS Office Suites, Front Page, QuickBooks, Oracle, Spreadsheet, Lotus, and SQL, CMP, Kronos, website, perform dispatch; perform incident report and monitor surveillance monitoring, CCTV and other company proprietary.

REFERENCES:

Elissa Aguirre, Security Manager

Mandalay Bay, Las Vegas

Jasmine DeLeon, ONE Supervisor

Marketing Dept and Rewards Host

Tulalip Resorts Casino

Lori Giessinger, Former LVCEA President

LVCEA, Las Vegas, Nevada

Mike Bradley, Director of Surveillance Dept

Tulalip Resort Casino/QCCC/TR Bingo

Joe Anderson, EVS Supervisor

EVS Department

Tulalip Resort Casino/QCCC

Skip Tonner, Operation Manager

MetroPCS, Las Vegas, NV

Contact this candidate