Medical Physician
Resume:
Milagro Marin
**** *. ****** **** *****, Unit A Arlington, VA 22206
*****************@******.***
Objective
Seeking a challenging medical position based upon my prior experience that will utilize my analytical skills, strategic thinking, and leadership abilities; with a reputable company that values innovation and dedication in its employees.
Healthcare Employment Experience
Virginia Heart
Electrophysiology – Scheduling /Surgical Coordinator June 2013-Present
Responsible for coordination and management of all EP schedules in the office and Hospitals.
Weekly review of the drafts schedules, communicate to Provider scheduling any concerns.
Manage Physicians vacations requests and give backs by adjusting schedules to ensure coverage.
Maintain good communication with patient/physician/staff.
Handles all urgent request and overbooking
Point person for all EP scheduling issues/ challenges within the practice
Responsible for reviewing and managing device clinics
Point person for referring physicians needing EP
Provides training to all locations on an annual basis
Open and distribute mail for EP physicians
Responsible for maintaining physician EP preferences per location and working with local staff and management to ensure guideline adherence.
Recognize and interpret scheduling issues such as physician’s schedules if they are scheduled above “point system” to avoid potential workflow and productivity delays.
Contribute to new policies and procedures to facilitate better department efficiency.
Cross trained to cover EP Schedulers.
Check weekly calendars and collaborate with Scheduling Department for accuracy.
Overbook appointments for satellite offices, if authorized by the EP physicians or Office Manager.
Handle all Patient and Referring Physician Satisfaction issues.
Recognize and interpret scheduling issues such as physician’s schedules if they are scheduled
Above “point system” to avoid potential workflow and productivity delays.
Contribute to new policies and procedures to facilitate better department efficiency.
Cross trained to cover for all Hospitals and VH Providers
Ensure that the Hospital Schedulers EP Procedure Manual is current.
Confirm procedure details with patients prior to scheduled date. Reeducate as needed.
Open/Close EP physician books in GEMMS
Patient and Referring Physician Satisfaction: Refer all patient and outside referring physician concerns/complaints/suggestions to the Office Manager
Other duties as assigned.
Inova Urgent Care Center-Centerville June-2013-2015 December
Patient Reg. Rep II (part-time)
Registration, busy environment, answers phone calls, collecting payments and maintenance of electronic medical records and documents.
Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff.
Occupational Health and Worker’s Comp Registration.
Inova Internal Medicine-Mark Center
Patient Reg. Rep.II July 2009-, May 2013
Registration, filing, phone calls, and maintenance of electronic medical records and documents.
Responsible for assisting patient with bills.
Act as the liaison between the doctor and patient.
Resolves pre-certification, registration and case-related concerns prior to a patient's appointment.
Respected and maintained privacy and dignity of agency clients; assure client confidentiality at all.
Registered patients according to agency protocols.
Determined the financial status of patients and their eligibility for services; assisted patients in accurately completing appropriate forms, and documented all information according to protocols.
Scheduled appointments for patients according to established procedures.
Collected and posted fees; prepared and balanced daily financial registers and submit all forms and fees to the fiscal department.
Maintain forms and office supplies required for front desk activities
Updating and maintaining electronic medical records.
Obtaining insurance verification and authorization.
Adjust scheduling for provider related conflict.
Responsible to schedule Sleep Studies and obtain c-pap machines.
Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff.
Perform prior authorization for procedures, and provide prescription information to pharmacies.
Maintaining financial records and performing accounting tasks using a batch system.
Initiating and maintaining correspondence with patients and insurance companies.
Explain and schedule medical admission procedures and referral appointments.
Epic Super user
Digestive Health Associates
Medical Office Assistant Manager/Biller July-2003- June 2009
Worked as a liaison between patients and the health care organization, with my primary role being to provide excellent patient customer service.
Greeted patients and visitors; directed all people to the appropriate location and services; being courteous, polite and helpful at all times.
Provided efficient and professional telephone service; transferred calls according to established protocols.
Respected and maintained privacy and dignity of agency clients; assure client confidentiality at all.
Registered patients according to agency protocols.
Determined the financial status of patients and their eligibility for services; assisted patients in accurately completing appropriate forms, and documented all information according to protocols.
Scheduled appointments for patients according to established procedures.
Collected and posted fees; prepared and balanced daily financial registers and submit all forms and fees to the fiscal department.
Maintain forms and office supplies required for front desk activities
Updating and maintaining electronic medical records.
Obtaining insurance verification and authorization.
Adjust scheduling for provider related conflict.
Processed insurance claim forms.
Patient and insurance billing.
Summary of Skills
Highly organized with superior attention to
Detail
Team building
Employee training and development
Critical thinker
Computer Expertise
Microsoft Office, Medisoft, Sage-Intergy, Pulsepro, Systoc, GEMMS, Peachtree Accounting, and Inova Epic EMR system.
Education
T.C Williams High School
Alexandria, Virginia
George Mason University
Administrative Medical Specialist with Medical Billing and Coding + Medical Terminology Certificate.
Certified Interpreter: Spanish
References Available Upon Request
Contact this candidate