Manager Service
Resume:
Haytham Abd El Basset Ali Mahmoud
************@*******.***
Primary Cell: +965********
Secondary Cell: +201*********
OBJECTIVE
An experienced IT professional looking for a new challenging role in a reputable organization to utilize my technical, leadership and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.
Excellent inter-personal and communication skills coupled with a friendly, flexible approach and a mature professional manner. EDUCATION B.Sc. in computer sciences, El Shorouk Academy, Egypt (2007) with Cumulative rate of appreciation: (Good).
Graduation Project: “E-Learning System”. With Rate of appreciation:
(Very Good)
CAREER
RELATED
EXPERIENCE
Honeywell Kuwait, IT Country leader KUW, EGY & IRAQ Enterprise Support & Enablement
(Since January 2016 To Current Time)
Responsibilities:
META Asset Management Coordinator
META Mobility Fleeting Manager
META Onboarding Leader
Working towards the growth of the organization across GCC
Frequent contact with internal employees and management at all levels regarding the delivery of IT infrastructure, mobility services and assets management
Lead IT support team to drive all SD modules & categories
Manage delivery of Honeywell IT service to the business within agreed SLAs/SLOs (Service Level Agreements / Service Level Objectives)
Participate of the 5S implementation plan
AOA for assets management – GCC
Operate all IT functionalities/Preparing budgets within area of responsibility in conjunction with the regional IT & country business leader.
CAREER
RELATED
EXPERIENCE
Honeywell Kuwait, IT Customer Service Delivery Team Lead- Kuwait
(Since April 2013 To December 2015)
Responsibilities:
Communicate with Honeywell leaders for achieving the global standard infrastructure across META
Frequent contact with internal employees and
management at all levels regarding the delivery of IT infrastructure services and application support along with driving a cost saving plan
Manage delivery of Honeywell IT service to the business within agreed SLAs/SLOs (Service Level Agreements / Service Level Objectives)
IT Service Continuity Planning working with IT Business Partners and management
Mobility Fleet Manager for Kuwait
AOA for assets management
Honeywell Kuwait, IT Administrator
(From February 2009 To April 2013)
Responsibilities:
Create & support operating system images and software updates for all Honeywell Kuwait employees, which allow them to quickly and securely deploy the OS, agents, AV, and hardware firmware/drivers with the integrated data applications.
Troubleshoot problems and resolve bugs within the network operating system and the hosted Honeywell system.
Day to day IT tasks such as software installation, Network trouble shooting, Maintenance to PCs, fault diagnosis and correction, arranging repairs and servicing for all IT hardware
Managing internal IT supplier list including negotiation on pricing to obtain the best value for money.
Prepares documents and reports to support studies & recommendations.
Prepare documents and procedures for IT internal activities to guide the technicians.
Asset management: Maintain and track inventory of equipment (laptops, PCs, printers, access points,
accessories etc.).
Scheduling upgrades and security backups of hardware and software.
Update Honeywell EMEA with new technologies such as Security and Anti Viruses for Honeywell Kuwait to maintain the standards of Global Honeywell Umbrella.
COURSES
Tailored Windows networking -Active Directory-Fault Tolerant Ethernet
HOS Bronze Certificated – Honeywell Operational Excellence Program
Various set of IT, Leadership, Change Management, Coaching & Safety trainings
A+ 2012Procedures and Professional IT Communication
Process Control Network Design Implementation
Security Incident Handling Implementation
PME certified (PM College – August 2015)
6-Sigma Green Belt Certified
PMP preparation training course
Honeywell talent program award
ITIL V2 Foundation Training
Projects
Reference Baghdad IQ06 Infrastructure Project (May 2019 – March 2020) LAN, WAN, WLAN Refreshment (Cisco Equipment)
Cabling Structure LAN Nodes – WLAN Nodes
Egypt EG06 Infrastructure Project (April 2017 – March 2018) LAN, WAN, WLAN, IPT System (Cisco Equipment)
MPLS + SDWAN VPN (locally sourced Internet for SDWAN) Cabling Structure LAN Nodes – WLAN Nodes
ISDN Circuit - Cisco call manager
CAREER
RELATED
EXPERIENCE
Military Service, Information Technology Department
(Arrc hospital for armed forces),
from (December 2007) to (December 2008)
Responsibilities: (Data Entry - Maintaining - Networking). Egy Net “Etisalat Egypt”, Technical Engineer
Cairo, Egypt (May 2007) to (December 2007)
Responsibilities: Installing and maintaining
Apex, CNC Intern Technical Support
Cairo, Egypt, from (May 2006) to (May 2007)
Responsibilities: Installing and maintaining
SKILLS
Personal
Data
Kuwait City Office Infrastructure Project (July 2016 – July 2016) LAN, IPT System (Cisco Equipment)
Cabling Structure - LAN Nodes
Cisco 2900 Series Call Manager
PRI ISDN circuit
Mina Abdullah Office Infra Project (May 2014 – May 2014) LAN, WAN (Cisco Equipment)
Cabling Structure - LAN Nodes
Dell File server (WINTEL-UNIX-Library Tape)
Language Skills:
Arabic: Mother Tongue.
English: Fluent Spoken, Written and Reading
Technical Skills:
Cisco LAN/WAN/WLAN Infrastructure Projects
IPT Telephony System (Cisco – Avaya – Alcatel)
Cabling Structure & revamping
Diagnosing Faults and testing hardware
Installed hardware components and software programs
Excellent knowledge of Operating Systems/ platforms
(windows 7 / windows 10/windows server 2008)
Excellent knowledge of Microsoft Office Package
Enjoys keeping of the latest technological advances in Computers (hardware and software)
Internet, Data & ISDN Circuits
Managed printing services
Assets Management
Mobility Fleeting
File Servers
Date of Birth: January 7,1987
Place of Birth: Cairo, Egypt
Nationality: Egyptian
Military status: Completed
Address: Jabryia – Block 5 – Kuwait
Contact this candidate