Administrative Assistant Service

HELDER DE FREITAS

*** **** **** ******, *** *B, New York, NY *****************@*******.*** +1-646-***-**** Experience

Travel Specialist, Discovery Inc., Mar 2015 – Dec 2019

- implementation & maintenance of Discovery’s global travel system, SAP Concur, across 40+ offices with a focus on Europe. Includes managing targeted messaging, policy rules, custom fields and other Travel System Administration applications.

- Continued support of Concur platform, ensuring internal client compliance with corporate policy.

- Oversee the annual negotiations of 200+ hotel properties to expand Discovery’s Global Preferred Hotel Program & ensure competitive rates & quality properties are included.

- Manage local & International Travel Management Company relationships, Ensure Travel Management Company meets established Service Level Agreements for all countries, and arrange monthly and Quarterly Travel Sessions for EMEA offices.

- Leverage relationships with hotel, air & ground transportation providers to plan & execute multiple international travel fairs annually to strengthen relationships with existing partners & expand Discovery’s supplier diversity.

- Manage all travel-related air and ground logistics for key corporate VIP Client Hospitality Events, hosted by Discovery’s CEO

& Senior Executives, including Roland Garros Tennis Tournament, FIS Ski Championships and other global hospitality events.

- Budget Management on key Discovery events, ensuring a world-class service is provided within budget. Air Travel Specialist, Eurosport Sep 2017 – Mar 2018

- Oversee air travel for 1,000 Eurosport production staff and 200+ guests of Discovery’s VIP Client Hospitality Event, hosted by Discovery’s CEO & Senior Executives

- Coordinating chartering three 747 aircraft and over 2000 additional connecting flights within budget

- Designed the air travel module to capture flight information and share with travelers Travel Coordinator, Discovery Inc., Aug 2014 – Mar 2015

- Implementation of Discovery’s new global travel system, Concur, across 5+ offices with a focus on Europe.

- Support of Concur platform, ensuring internal client compliance with corporate policy.

- Assist with annual negotiations of 150+ properties within Discovery’s Global Preferred Hotel Program.

- Liaise with regional TMC to ensure compliance with established SLAs, assist with arranging Educational Travel Sessions with clients.

- Assist with the planning & execution of local travel fairs in various regional offices. Senior Business Travel Consultant, HRG (Hogg Robinson Group – London) Aug 2008 – Aug 2014

- Manage accounts for multiple clients in financial & entertainment sectors, managing 40+ travel bookings daily on multiple GDS.

- Work with clients to develop and implement travel policies to ensure compliance with company standards.

- Provide support for Concur Travel to ensure accuracy of bookings on behalf of clients.

- Manage invoice processing for all accounts to ensure timely payment.

- Onboarding junior team members about various internal and external policies, preferences & keys to success. Hotel Desk Consultant, HRG (Hogg Robinson Group – London) Sept 2007 – Aug 2008

- Book individual & group reservations for multiple clients on multiple GDS.

- Liaise with global hotel representatives & reservation clerks to successfully manage client requests & queries.

- Liaise with clients to assist with requests as needed. Education & Training

T&T Training Solutions May 2007 – Present

Skills: VA-1, VA-2, Galileo, Sabre

Virgin Atlantic Airways/GTMC Fares & Ticketing Level 1 and 2, CRS Galileo, CRS Sabre St. Ignatius College Sept 1999 – Aug 2001

A-Level Qualifications in Business Studies, Sports Science & Information Technology Personal Skills & Competencies

Languages: fluent in English and Portuguese

Technical Skills: Microsoft Office applications, CRS Galileo, CRS Sabre, SAP Concur, Power BI, Lanyon, ISOS Travel Tracker, BOX, iBank

Contact this candidate