Customer Service Sales Executive

Hussain Memon

***, ****** ***.

Darya Mahal, SMC Road.

Surat - 300092

Mobile –926-***-****

*.*******@*****.***

Professional Summary

Customer Service professional highly skilled in Website and Call Center Management.

Committed to maintaining data integrity.

Excellent Communication Skills.

Strong interpersonal skills.

Strong problem solving aptitude.

Positive and friendly.

Excellent work ethic.

Team building expertise.

Strong conflict resolution skills.

Work History

1- Working as Senior Customer Relations Executive for Vodafone UK.

From May 2019 and present.

Job Responsibilities:-

Handling calls, emails and chats from customers. Handling customers on complex & escalated issues.

Handling customer service escalation inbound and outbound calls, sales calls, technical calls for mobile device and home broadband and calls for CEO. Handling customer complaints associated with billing issues, technical issues, sales issues, delivery issues, repair issues and many more. Calm angry callers, repair trust, locate resources for problem resolution and

design best-option solutions. Interface daily with internal partners in accounting, new business, operations and consumer affairs divisions. Train new joiners.

2- “Patron Management Services Pvt. Ltd” Worked from December 2014 till February 2019 for www.heatandplumb.com

A UK website.

Worked as:-

“Customer Service Executive”

Dec.2014 to June 2015.

“Team Leader After Sales Team”

June 2015 to Dec.2016.

“Sales & Technical Executive”

Dec.2016 to June 2018.

“Senior Customer Service Executive” – June 2018 till February 2019.

Job location – Surat, Gujarat.

Job Responsibilities:-

Good knowledge of handling EBay and PayPal customers as well Disputes.

Handling customer service calls, sales calls, technical calls, calls for CEO. Handling emails from customers, suppliers. Handling customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and

design best-option solutions. Interface daily with internal partners in accounting, new business, operations and consumer affairs divisions. Train new joiners. Handling customers and suppliers on complex & escalated issues. Handling Paypal & Google escalated issues. Managing website with support from technical teams.

2 – “Metro Biryani and Shawarma Center” Worked from July 2012 to October 2014 as

“Customer Service Executive cum Sales Executive” Job location – Mumbai.

Job Responsibilities:-

Selling Biryani and Shawarma with professional mentality and with hygiene. Handling purchasing material required to prepare the Biryani and Shawarma. Maintaining accounts of the restaurant.

Creating a professional bonding with clients and customers.

3 – “Exova Limited” worked from Apr 2011 to June 2012 as “Clients Relation officer and

Site Secretary” Job location – Abu Dhabi. UAE.

Job Responsibilities:-

Making reports on the computer of the different kinds of soil testing. Handling filings of the hard copies

of the different kinds of soil testing. Handling time sheet of site employees. Attending client meetings

with Site Manager.

IT Skills:-

MS Outlook.

MS EXCEL.

MS WORD.

Video and Sound Editing.

Education:-

Higher Secondary School (H.S.C) – 2006.

Six Sygma White belt from online Vodafone University.

Personal Details:-

Date of Birth – 26/12/1984.

Gender – Male.

Marital Status – Divorced.

Contact this candidate