Customer Care Representative

MICHAEL, CONFIDENCE CHIAMAKA

No. * Oyebolu close, Akinwummi estate Mende Maryland, Lagos state.

E: mail *********************@*****.***

PHONE: 081********

CAREER OBJECTIVE

A graduate of Hospitality Management seeking for a career in a dynamic and growth oriented organization and keen to make a positive impact in the profession with commitment to excellence in unity.

PERSONAL DATA

DATE OF BIRTH: 11th MAY, 1998

SEX: FEMALE

MARITAL STATUS: SINGLE

NATIONALITY: NIGERIAN

EDUCATIONAL QUALIFICATIONS

School of Languages (French and German) 2020

George Richards Institute Ikeja, Lagos State

B.sc Hospitality Management & Tourism 2014 - 2018 Second class honors (upper division)

University of Port Harcourt, Rivers State.

Senior School Leaving Certificate 2008 - 2014

Dayspring Academy Abayi Aba, Abia State.

WORK EXPERIENCE

SALES REPRESENTATIVE, Animal Affairs Nigeria Ltd. 2015 - 2016 Duties.

Delivery of sales.

Analyse consumer data to identify key behaviours/characteristics and ensure that our communications are built on relevant consumer rights.

Play supportive role in creative strategy development for sales.

INTERNSHIP (CUSTOMER SERVICE AGENT), Libac limited, Port Harcourt. 2017

Duties

Received orders and serve customer requests completely in a timely manner, answer guest queries in a polite manner.

Kept my service area clean, tidy and well-prepared.

Efficiently managed the proper settlement of all customer accounts.

Handle customer complaints or inquiries through emails, telephone or text messages

Identifying and assessing customers’ needs to achieve satisfaction

Building a cordial relationship with customers to ensure repeat patronage

Refer advanced cases to management for resolution, providing background information if necessary.

FRONT OFFICE PERSONNEL, D’Chis Hotels & Suites Port Harcourt. 2018 - 2019 Duties.

Welcomed visitors by greeting them, in person or on the telephone; answering or referring enquiries.

Registration of guests and assigning rooms.

Maintained an inventory of reservation, vacancies and room assignment.

Meet the various needs of a diverse guest, provide assistance and respond to guests' complaints.

Received calls and answer enquiries regarding hotel services. NATIONAL YOUTH SERVICE CORP PROGRAM

Participated in the compulsory 1 year national youth service program at Amber Residence Hotels Ikeja GRA Lagos state.

PERSONAL TRAITS

Creative thinking and fast learning ability.

Excellent time management skill

Strong interpersonal skills and volunteerism for team work. SKILLS DEVELOPED

Effective communication skills. (English and French)

Proficiency in the use of Microsoft Office Tools.

Team work and Time management.

Project Management

Strong phone contact handling skills and active listening HOBBIES

Travelling, Reading, Dancing and sports.

REFEREE Available on request

Contact this candidate