Customer Service Manager
Resume:
Juliana Silva
Certified Childcare Associate Certificate
i
Rochester Hills, MI 48307
Child Development [4-5]
Associate Certificate
Empowered Child Care
Consulting, Inc.
&
Pro-Solutions Online
Anticipated Completion:
November 2020
480 Practicum Hours
Troy School District
Preschool
Assist teacher in all aspects
of the day.
Plan, prepare and
implement large and small
group activities for the
students.
Observe and ensure
creative and safe play
during free choice time.
SKILLS
First Aid/CPR Certification
Microsoft Office Course Completion:
Word, Excel, PowerPoint, Outlook
Native Portuguese Ability
WORK EXPERIENCE
Manager/Lead Cashier
Maison Bertin Store, Brazil 2007-2015
Created staff schedule
Achieved customer service tasks and ensured customer
satisfaction
Completed administrative services
Cashier/Administrative Assistance
Inacio Carlos Marchetti Grocery, Brazil, 2004-2005
Completed customer service tasks and ensured customer
satisfaction
Completed administrative services
International Relocation
Relocated to US, took career break to facilitate
adjustment and assist in family transition
Focused on self-study and completed ESL training
courses
Received Troy Continuing Education TRAC Professional
Development Scholarship
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