Project Manager- hospitality professional

VICTORIA MILLER, CMP

*** ****** *** ** **** **** Atlanta, GA 30312 · 404-****-****

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EXPERIENCE

APRIL 2019 – PRESENT

DIRECTOR OF RESTAURANTS, ATLANTA EVERGREEN MARRIOTT CONFERENCE RESORT

Department Head over Waterside Restaurant, Mountain Brew Café, A-la- Cart, Bar on the Waterside, ROCKS Bar

Responsible for beverage ordering and inventory for Evergreen Conference Center, Commons, Stone Mountain Golf, Banquets, and Stone Mountain Inn

Lowered beverage cost from 16.8% to 15.4%

Implemented and trained staff for a la cart service in restaurant with conversion from CMP/DMP buffet with new lunch and dinner menu

Rolled our breakfast a la cart menu

Planned and Executed moving hotel bar outlet to a temporary location during hotel rooms renovation JANUARY 2018 – APRIL 2019

DIRECTOR EVENT PLANNING + OPERATIONS, WYNDHAM GRAND CHICAGO RIVERFRONT

(UNION)

Responsible for executing events for Wyndham Grand Chicago Riverfront 334 room hotel with over 34,000sqft of flexible indoor and outdoor meeting space

Department Head- Event Planning, Event Operations, Restaurant and Bar

Handles all aspects of Catering budget and forecast achieving a 8% forecast accuracy

Responsible for group room forecast and achieving a 5% forecast accuracy

Implemented group scrub meeting to increase our group rooms forecast accuracy

Oversaw group customer communication for a total meeting space renovation of 34,00 square feet

Managed complete team of outside labor during 31 day labor strike successfully with zero negative banquet catering revenue loss

Managed all beverage purchasing and inventory for hotel covering restaurant and banquets while decreasing beverage cost from 24% to 19%

FEBRUARY 2017 – JANUARY 2018

DIRECTOR CATERING + EVENTS, HYATT CENTRIC MAGNIFICENT MILE

Responsible for executing events for the Hyatt Centric Chicago Magnificent Mile a 419 room hotel with over 26,000sqft of flexible meeting space

Convention Services Department Head

Handles all aspects of Catering budget and forecast

Increased Forecast accuracy in catering by 2%

Implemented weekly resume meeting

Personal Event Satisfaction Score 100 %- increased team’s event satisfaction from 89.7% to a 93% FEBRUARY 2017 – JANUARY 2018

SENIOR EVENT MANAGER, RENIASSANCE SCHAUMBURG CONVENTION CENTER HOTEL 2

Responsible for executing events for the Renaissance Schaumburg Convention Center Hotel a 500 room hotel with over 60,000 sqft of flexible meeting space and a 97,000sqft convention center

Between October 2015- October 2016 handled 288 events generating $4,926,155.97 in combined event and room revenue

Personal event satisfaction score of 91.6

Successfully managed group relationships through a total meeting space and rooms renovation

SME for CI/TY and reporting rock star

Committee Member for the Chicago chapter of JEWEL

BLT property coach

JULY 2013 – OCTOBER 2015

SENIOR EVENT MANAGER, ATLANTA MARRIOTT MARQUIS

Responsible for executing events for the Atlanta Marriott Marquis a 1,663 room hotel with over 180,000sqft of flexible meeting space.

Successful in building and maintaining relationship with stakeholders, revenue management and fellow associates to ensure seamless event execution from sales office to property by building trust and keeping open and consistent communication.

Responsible for preparing all event documentation and coordinates with sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event operation and post-event phases of hotel events.

Between July 2013- October 2015 handled 401 events generating $9,314,623.00 in combined event and room revenue

Successfully managed group relationships through a total meeting space and rooms renovation

Recognizes opportunities to maximize revenue opportunities by up selling and offering enhancements to elevate the customer experience

MAY 2012 – JULY 2013

EVENT PLANNING +OPERATIONS MANAGER, ATLANTA MARRIOTT MIDTOWN SUITES

Department Head, holds profit and loss statement, maintains department productivity and financial budget. Responsible for forecast for Event Planning and Operations department and critiques statement at month end.

Successful in building and maintaining relationship with department associates.

Responsible for preparing all event documentation and coordinates with Sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event operation and post-event phases of hotel events.

FEBRUARY 2011 – MAY 2012

EVENT PLANNING MANAGER, MARRIOTT SOUTHEAST SALES OFFICE

Represent and service 66 Select Service hotels spanning 5 brands by effectively adapting to follow all brand standards and hotel expectations for meetings, and groups while handling high volume with quick turnarounds

Successful in building and maintaining relationship with stakeholders, revenue management and fellow associates to ensure seamless event execution from sales office to property by building trust and keeping open and consistent communication.

Responsible for preparing all event documentation and coordinates with Sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of hotel events.

Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements.

Between March 2011- December 2012 handled 765 events generating $1,571,065.00 in combined event and room revenue

Proficient at Marriott software: PMS, MARSHA, NGS, CTAC, On Demand, SFA Web, Fosse, Word and Excel.

3

JULY 2009 – FEBRUARY 2011

SALES, EVENTS, GROUP HOUSING COORDINATOR, ATLANTA MARRIOTT CENTURY CENTER

Perform daily checklist and duties to support the Sales, Events and Executive team ie: Lead Entry, responding to inquiry phone line, site tours, paying invoices, maintaining department checkbook, ordering and maintaining pars of supplies

Run daily reports for the Sales and Events Team : Funnel report, banquet event revenue, NGS forecast, next 14 day definite

Create and distribute weekly operations forecast and 3 day revised forecast.

Manage Rooms only events and In House Meetings.

Coordinate and manage Group Billing and Rate Packages.

Perform Event Red Coat Concierge Floor duties during pre-event and during events.

Updating and correcting Banquet Event Orders as needed.

Support the Executive Team by maintaining confidentiality of proprietary materials and information.

Proficient at Marriott software: PMS, MARSHA, NGS, CTAC, On Demand, SFA Web, Word and Excel.

Review and Maintain Commissions in CTAC for approval.

Build and maintain Group and Contract Room Blocks to include processing of all reservations requests, changes, and cancellations received. Input group rooming lists using reservation systems and set- up proper billing accounts.

ACTIVITIES

APRIL 2019- PRESENT

MPI ATLANTA CHAPTER

OCTOBER 2015- APRIL 2019

MPI CHICAGO CHAPTER- Co-chair Holiday party committee, Special Events + Fundraising Chair/Board Member

CERTIFIED MEETING PROFESSIONAL

Issued 2015

EDUCATION

AUGUST 2005- JULY 2009

UNIVERSITY OF MISSISSIPPI

FAMILY AND CONSUMER SCIENCE

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