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Manager Software

Location:
Atlantic Beach, FL
Posted:
September 11, 2020

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Resume:

John Russell Porter

adfz9y@r.postjobfree.com

904-***-****

EDUCATION

BS Business Administration, Nyack College

INFORMATION TECHNOLOGY EXPERIENCE

20+ Years Technology Management Experience in Artificial Intelligence, Machine Learning, New Technology Solutions, Logistics, Healthcare, Centralized Cashiering, Enterprise Revenue Management, Software Quality Assurance Testing, Project Management and Client Services. Proficient in Agile Software Development Process, Manual Software Testing, Manual Script Writing and Software User Documentation.

SKILLS

Tested; React, Java Script, PHP, WPF, C#, C++, .NET Framework, Win Forms and Web Based, MS Office, TFS, VMWare, Oracle, MS SQL Server and CRM. Responsible for company certifications such as Microsoft Gold Partner and PA-DSS certification for PCI Compliance. HIPAA Certified 4 Years, Created and managed Intern Program.

CERTIFICATIONS AND PROFESSIONAL AFFILIATIONS

Certified Scrum Master (CSM), Expires August, 2022, 000818141

Certified Scum Product Owner (CSPO), Expires August 2022, 000818141

PROFESSIONAL EXPERIENCE

Duos Technologies, Jacksonville, FL August 2018 – Furlough due to Covid-19

Software Development Project Manager/ Quality Assurance Engineer

Hired as Quality Assurance Engineer and promoted to Software Development Project Manager of the Automated Logistic Information Systems (ALIS). Led complex technology efforts with teams of developers, technical writers and hardware specialists.

Managed 2.8-million-dollar and 1.2-million-dollar projects simultaneously

Collected, compiled, analyzed and interpreted data to assist project team of 15 people

Drafted and delivered technical manuals and other project-related communications

Trained help desk personnel and assisted them in resolving complex issues

Ingenios Health, Jacksonville, FL January 2013 – May 2018

Director of Software Quality Assurance

Created the QA Department and implemented software quality assurance testing with the primary goal of releasing the best software possible. Hands on Software Tester. Responsible for the entire lifecycle of each release. Directed team to create and maintain automated and manual test scripts for all software applications

Created and maintained internal training manuals

Developed Intern Program to train future Software Developers

Harris Computers/System Innovators, Jacksonville, FL 2003 - 2012

Director of Client Services, 2011 - 2012

Responsible for leading a team that serviced and maintained the payment collection systems of 138 clients. Our software supported a multitude of peripheral devices and brands of credit/debit card readers, printers and payment gateways

Managed a team of up to 8 full time and part time employees which included 6 members of the help desk team, an Accounts Receivable Manager and an IT Manager.

Project Manager for 138 clients with some clients having 5000 users and multiple departments

Responsible for billing of services and annual increases in maintenance fees from clients

Maintained the highest Net Promoter Score (NPS) rating of all 15 Harris divisions.

Quality Assurance Manager, 2003 - 2011

Managed software quality assurance training, technical writing, department financial planning and personnel management. Tested monthly releases on SQL and Oracle databases. Hands on Software Tester

Responsible for maintaining Microsoft Gold Certification

Responsible for PCI compliance by obtaining PA-DSS certification

Reduced number of bugs reported externally to 25% (average) and increased bugs reported internally by the QA team to 70% (average).

Responsible for leading client feature request meetings

Productivity Solutions/IBM, Jacksonville, FL 1998-2003

Lead Quality Assurance Analyst Self-Checkout, 2001 - 2003

Promoted from Quality Assurance Analyst to Lead Quality Assurance Analyst in 2001. Responsible for all Self-Checkout products and back office equipment. Executed defined test plans according to product release schedule.

Responsible for leading and training 3 full time employees

Trained all new hire Managers, Project Managers, Trainers and Technical Writers in the use of Self-Checkout lanes

Responsible for attending management meeting to provide status reports with bug and feature count statistics

Project Manager, 1998 - 2001

Led Team in the installation and implementation of self-checkout grocery lanes in supermarkets. Wrote installation guide for Product Coordinators. Elevated product installations from 2 in 1997 to 158 in 1998.

Hired and trained 3 full time Project Managers

Traveled extensively around the United States teaching diverse groups of people on how to use and embrace the Self-Checkout system major contributor to the researching, planning, installation, configuration, development, troubleshooting, maintenance & upgrading activities required to successfully integrate applications



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