Manager Software
Resume:
John Russell Porter
*********@*******.***
EDUCATION
BS Business Administration, Nyack College
INFORMATION TECHNOLOGY EXPERIENCE
20+ Years Technology Management Experience in Artificial Intelligence, Machine Learning, New Technology Solutions, Logistics, Healthcare, Centralized Cashiering, Enterprise Revenue Management, Software Quality Assurance Testing, Project Management and Client Services. Proficient in Agile Software Development Process, Manual Software Testing, Manual Script Writing and Software User Documentation.
SKILLS
Tested; React, Java Script, PHP, WPF, C#, C++, .NET Framework, Win Forms and Web Based, MS Office, TFS, VMWare, Oracle, MS SQL Server and CRM. Responsible for company certifications such as Microsoft Gold Partner and PA-DSS certification for PCI Compliance. HIPAA Certified 4 Years, Created and managed Intern Program.
CERTIFICATIONS AND PROFESSIONAL AFFILIATIONS
Certified Scrum Master (CSM), Expires August, 2022, 000818141
Certified Scum Product Owner (CSPO), Expires August 2022, 000818141
PROFESSIONAL EXPERIENCE
Duos Technologies, Jacksonville, FL August 2018 – Furlough due to Covid-19
Software Development Project Manager/ Quality Assurance Engineer
Hired as Quality Assurance Engineer and promoted to Software Development Project Manager of the Automated Logistic Information Systems (ALIS). Led complex technology efforts with teams of developers, technical writers and hardware specialists.
Managed 2.8-million-dollar and 1.2-million-dollar projects simultaneously
Collected, compiled, analyzed and interpreted data to assist project team of 15 people
Drafted and delivered technical manuals and other project-related communications
Trained help desk personnel and assisted them in resolving complex issues
Ingenios Health, Jacksonville, FL January 2013 – May 2018
Director of Software Quality Assurance
Created the QA Department and implemented software quality assurance testing with the primary goal of releasing the best software possible. Hands on Software Tester. Responsible for the entire lifecycle of each release. Directed team to create and maintain automated and manual test scripts for all software applications
Created and maintained internal training manuals
Developed Intern Program to train future Software Developers
Harris Computers/System Innovators, Jacksonville, FL 2003 - 2012
Director of Client Services, 2011 - 2012
Responsible for leading a team that serviced and maintained the payment collection systems of 138 clients. Our software supported a multitude of peripheral devices and brands of credit/debit card readers, printers and payment gateways
Managed a team of up to 8 full time and part time employees which included 6 members of the help desk team, an Accounts Receivable Manager and an IT Manager.
Project Manager for 138 clients with some clients having 5000 users and multiple departments
Responsible for billing of services and annual increases in maintenance fees from clients
Maintained the highest Net Promoter Score (NPS) rating of all 15 Harris divisions.
Quality Assurance Manager, 2003 - 2011
Managed software quality assurance training, technical writing, department financial planning and personnel management. Tested monthly releases on SQL and Oracle databases. Hands on Software Tester
Responsible for maintaining Microsoft Gold Certification
Responsible for PCI compliance by obtaining PA-DSS certification
Reduced number of bugs reported externally to 25% (average) and increased bugs reported internally by the QA team to 70% (average).
Responsible for leading client feature request meetings
Productivity Solutions/IBM, Jacksonville, FL 1998-2003
Lead Quality Assurance Analyst Self-Checkout, 2001 - 2003
Promoted from Quality Assurance Analyst to Lead Quality Assurance Analyst in 2001. Responsible for all Self-Checkout products and back office equipment. Executed defined test plans according to product release schedule.
Responsible for leading and training 3 full time employees
Trained all new hire Managers, Project Managers, Trainers and Technical Writers in the use of Self-Checkout lanes
Responsible for attending management meeting to provide status reports with bug and feature count statistics
Project Manager, 1998 - 2001
Led Team in the installation and implementation of self-checkout grocery lanes in supermarkets. Wrote installation guide for Product Coordinators. Elevated product installations from 2 in 1997 to 158 in 1998.
Hired and trained 3 full time Project Managers
Traveled extensively around the United States teaching diverse groups of people on how to use and embrace the Self-Checkout system major contributor to the researching, planning, installation, configuration, development, troubleshooting, maintenance & upgrading activities required to successfully integrate applications
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