Service Representative Customer Care
Resume:
Hemant Srivastava
**, *** *.*. ******, Mundia Kalan,
Ludhiana – 141015, Punjab, India
*****************@*******.***,
****************@*****.**
Profile:
Being experienced in Administrative, Accounts and Customer Service Representative, specialized in resolving Accounting issues, finding solutions and resolving issues for clients and businesses.
Skills:
Excellent communication skills with external facing customers
Strong office skills: Word, Access, Excel, Power Point and Outlook
Working knowledge of Operating Systems: Windows, Internet and various apps.
Excellent communications skills demonstrated through working in varying development team environments
Report Writing.
Fluent in English and Hindi
Specific Responsibilities include handling:
Billing issues
oFixing bill issues of the customers
oInforming customers about bill charges and due date
Payment issues
oLetting the customers of collection issue and to avoid collection issue.
oResolving payment issues like providing allowable grace period to customers
oResolving issues with online payments
oHandling payment reversals in case of incorrect billing
Report Making
oStatement of client not making payments on time.
oStatement of loan provided and start date.
oVarious other reports based on available data and other resources through internet.
Administrative service
oMaintaining the office
oMeeting the expenses of office through petty cash.
oScrutiny of the field bills for payment.
oDepositing the collections and maintaining the record.
oReconciling the passbook.
Work Experience:
e-Tutor (2019 – till date)
Tcy Learning Solutions – Ludhiana
Accounts and Administration (2017 – 2018)
SACH (NGO) - Ludhiana
Taking care of the office and the office guest house.
Scrutinizing the field bills before making payments.
Maintaining petty cash and various records.
Maintaining books of accounts in excel.
Stock maintenance.
Senior Specialist in Finance and Care (2007 – 2015)
IQOR (IRMC) - Cambridge, ON
Resolving customer issues related to payments and service issues to their satisfaction.
Temporary Jobs (20015 – 2017)
Kelly Services - Cambridge, ON
Worked as temporary employee of Kelly Services in different factories specialy in TMMC (Toyota). Inspected different parts for manufacturing and helped fatory workers in production.
Customer Service Representative (2006 – 2007)
Marusa Marketing Inc. - Cambridge ON
Worked in call centre environment as Customer Care Representative.
Education:
Accounting and Payroll Diploma (2008)
Everest College - Kitchener ON
Received CPA certification
Accounting packages: Tally and Ex-Package, Accounting and Payroll with ACCPAC and Simply Accounting
Masters of Commerce Degree
Kota Open University – Rajasthan, India
Post-Graduate Diploma in Business Administration & Computer Information Systems
IMSPR (Delhi Productivity Council) – Delhi, India
References:
Available upon request
Contact this candidate