Customer Care Analyst
Resume:
Manny Calvillo
Sr. QA Analyst
Middletown, Connecticut 06457
******.********@**********.***
Summary of Experience
•Web app testing within an agile environment
•Experienced in Waterfall and Agile Test environments on enterprise applications and web applications
•Manual QA System Testing experience which includes Retirement system, University On line system for both students and professors, Telecom Customer Care and Billing Systems (CRM), DoD Procurement Systems, Aviation System, Web apps, Mainframe, POS and Banking
•Leadership experience mentoring 5 Jr. BA's on global implementation project
•Trained 4 Jr. testers in testing standards on various high visible projects
•High knowledge of Mercury Quality Center Test Director 9.2 and 10.0, ALM HP Quality Center 11.0 and Contour and JIRA/Confluence
•Experience in Positive, Negative, Regression, System, Integration, Functional and exploratory testing and end to end
•Experience in defining QA Best Practices for full lifecycle of testing from Requirements, Scripting, Testing and Defect Management
WORK EXPERIENCE
Legislative information Systems (State of Ohio)
QA Analyst
May 2019 – February 2020
Responsibilities included regression testing web based Legislative system and tested defects/service tickets using JIRA as the test management tool.
Huntington National Bank
Vendor Program Manager Huntington National Bank – Columbus, OH
February 2017 – May 2019
Responsibilities included developing strategy for our Digital space systems, perform Access Reviews for Digital space systems, worked on various projects that were related to a major conversion, mainframe screen access, and Weblinking and accessibility issues.
QA Testing Analyst - Huntington National Bank
October 2015 – February 2017
Responsibilities included testing for both Origination and Servicing of Credit Card and products for a huge conversion of bank CC platform from one vendor to another and all Credit Card products for existing customers and new customers coming from First Merit Bank, various testing, using QC ALM, TSYS, PassPort, SQL QMF, and Zoot as testing tools. Back end testing included database/data table validation using SQL performing basic SQL queries within tables of a database.
QA Analyst (Contractor) - TEKsystems @ Huntington National Bank
May 2015 – October 2015
Responsibilities included full end to end testing of a major Bank Consumer Loyalty program, Test script creation, defect reporting and management, team participation in discussions and decisions for project. Other project work included a Short Form app test effort, Secure Code test effort, Add Authorized Users, OAO Add Joint Application and Credit Card enhancements. Worked in TSYS and utilized SQL for basic relational database queries.
Sr. QA Analyst - Sagitec (Contractor) – Columbus, OH
September 2014 – December 2014
Responsibilities included mapping of Business Rules to test scripts, Analysis of Business Rules, Interface definition, Use Case documentation, creation of UAT test scripts and coordination of UAT sessions, defect tracking for large scale web based Retirement system.
Sr. QA Test Lead (Contractor) - SmartIT at Ohio Department of Insurance - Columbus, OH
October 2013 to September 2014
Responsibilities Leading QA efforts on multi business unit system (Web based) that regulates and monitors Insurance business practices within the State of Ohio. Using the SCRUM methodology, SharePoint and TFS 2013 as main tracking tools, Creation of UAT Test Scripts and facilitation of UAT Test sessions with multiple business users.
Sr. QA Analyst - Bob Evans - Columbus, OH
January 2013 to October 2013
Various QA responsibilities that included the testing of a large mainframe system, POS system, Factory IT systems and the mentorship of Jr. QA Contractor staff. Development of Test strategy and Test Plan documentation for multiple projects, QA process flow documentation, and Traceability process's. POS testing, on line Menu testing, Retail Coupon Testing, BI and ERP testing. Responsible for defect management Participated in the coordination and direction of UAT Test sessions with business users. Utilized SQL basic queries to validate data within various tables within a database
QA Test Lead - CGI at State Of Ohio (Contractor) - Columbus, OH
February 2012 to December 2012
Worked on an Orcleforms conversion of apps, forms and Reports to JAVA and Websphere as a QA Test Lead within CGI's Public Sector, State Of Ohio, JFS department, Trained functional BA's in QA standards, test script creation and tools such as ALM HP Quality Center 11.0 and test approach (Int, QA, UAT), Acted as Test Lead for Performance and Load Testing team Defined requirements through exploratory testing of client apps, Coordinated UAT testing with client and the creation of both Test Strategy and Test Plan documentation
QA Analyst (Contractor) - Tekmark Global Solutions at Franklin University - Columbus, OH
June 2011 to November 2011
Performing Web app testing within an agile environment for large university web apps.
Performing Requirements Analysis using Agile Story boards and Requirement documents, Creating Acceptance Criteria for story cards, Work within an agile team using SCRUM methodology that included developers, BA and QA resources. Test tool utilized was JAMA
QC Analyst - NetJets, Inc – Columbus, OH
August 2006 to April 2011
Trained 7 testers on main enterprise application and various web apps, Evaluated and tested new and/or modified software programs such as enterprise application and various web apps to verify they functioned according to user requirements and conformed to established guidelines.
Full lifecycle Testing experience - Created Test Plans, Test Cases, updated test cases, logged and tracked defects within Quality Center 9.2 and 10.0 for enterprise application and web apps, Reviewed business requirements and various technology service requests. Executed, verified, and documented defect testing. Worked in Waterfall test environment.
QC Analyst (Contractor) - Robert Half Technology at NetJets – Columbus, OH
May 2006 – August 2006
Owner/Operator - JMC Industries A.K.A PB Deals4U - Columbus, OH
January 2003 to May 2005
Sr. Business Analyst - CGI - Columbus, OH
December 1997 to August 2002
System testing of a large scale Procurement system for the DOD which included both desktop enterprise applications and web apps. Organized and managed UAT efforts with business users/clients. System testing of a large module for a Telecom Customer Care and Billing System using SQL to query database to validate data table population
Testing Tools:, Proprietary Bank software systems, QMF (SQL), TSYS, Zoot (ZUI), MS Test Manager, TFS, Sharepoint, ALM HP Quality Center 11.0, Mercury Quality Center, Lotus Notes Testing Database, Contour, Rational Rose, MS office Suite, MS Project, Lotus Notes, Snagit, TeamDynamix, Clarity, Dimensions, PassPort, JAMA, Excel
EDUCATION
Pacific Christian College - Fullerton, CA
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